Real internet speed mgts gpon. Internet MGTS: reviews, packages, tariffs. Negative customer reviews

MGTS 04/04/2020 10:43

Dear ruslannik!
Good afternoon Send us an email [email protected] your subscriber number, describing the situation in detail. We will check the situation and try to help.

04.04.2020 0:45

Company response

On January 29, having filled out a form on the MTS website, I submitted an application to connect to the “all MTS Super TV” tariff (mobile communications + home Internet + TV) under the “Cyber Monday” promotion (the first month is free, from the 2nd to the 6th - 50% discount, then - 950 rubles per month).
The next day, the mts company called me back, and we agreed on a technician to come to install all the necessary equipment on February 15th.
On February 15, as agreed, the master came and installed everything necessary equipment, and from that day I began to use all communication services at the new tariff.
Services under this tariff are provided jointly by MTS and MGTS. The first is responsible for mobile communications, the second is for home Internet and television.
All expenses for this tariff, including expenses for home Internet and TV, must be debited from the balance of the MTS mobile phone. From the MGTS side, as representatives of both companies assured me, no invoices should be received for payment.
Imagine my surprise when I discovered that for the first month of using the tariff, the MGTS company still charged me expenses (for the period from February 15 to February 29). Firstly, as I already said, the first month of using the tariff should have been free. Secondly, all expenses must be debited from the mobile phone balance.
Starting from the second month, everything fell into place, and expenses began to be written off from the mobile phone balance (the first write-off was on March 15 - exactly one month after I started using communication services), but it is unclear where the expenses for the first month came from continue to be displayed as my debt in personal account mgts.
Starting from March 3, I regularly contacted MGTS with a request to understand the origin of these expenses. Almost a month has passed since then (!), but still no one in the company has yet resolved my issue. I've already exhausted everything possible options interaction with the company - I wrote to the chat several times, called the support service many times, the result was zero. Each time they pretend that they have heard about the problem for the first time, then they promise to resolve the issue, they draw up an application, the consideration of which ends in nothing, and so on again and again...
I simply have to warn potential MGTS subscribers - think carefully before contacting this company. Tempting tariffs actually turn into an absolutely boorish attitude. If something goes wrong (and in my experience, something always goes wrong...), you will definitely not receive any help from the support service (if, given everything that is happening, you can even call it that...) . This attitude towards clients causes nothing but irritation and utter disappointment.

MGTS 04/02/2020 10:06

Dear nikita_b!
Hello! Send by email [email protected] your MGTS number and a link to the review, we’ll check the information.

01.04.2020 22:50

Company response

Transferred numbers from MTS to MGTS. These are child structures. During the translation they told me that I could use SIM cards right away. He explained that I didn’t need this until the transfer and asked me to confirm that there was no charge for this before I started using it. However, the valiant managers of MGTS need to make a plan and they don’t care if it’s at your expense. They activated the cards for me. Tariffing began 14 days before the actual start of use. I've been fighting for a week now. Yesterday they called and said that the complaint was recognized as justified and there would be a recalculation, but today everything was returned back and the tariff again exceeds actual use by 14 days. Beware, like the parent company MTS - these are scammers!

Sergo72 03/14/2020 11:15

The issue is resolved. Thank you for this. However, a residue remained.

MGTS 03/14/2020 10:51

Good afternoon Send by email [email protected] your MGTS subscriber number, we will check it.

14.03.2020 0:34

Company response

I have been using the Internet from MGTS for several years now. In general, I am satisfied with the provider, but I noticed certain shortcomings.
1) the declared speed is observed, but only via wire. On the old router, Wi-Fi is only 2.4 GHz, and the connection stability on it is not very good, you can’t even make normal calls through mobile applications(as a rule, the person I’m calling becomes difficult to hear and the sound is interrupted). I even have to mobile phone connect via wire to the computer, then the connection is good. I made repairs, installed Ethernet sockets, so Wi-Fi is not very important for me, I don’t even need to replace the router. I am writing simply so that other users understand that over Wi-Fi the quality of communication is usually much worse, and it is pointless to complain about low speeds and interruptions.

2) connection stability is good, although on social networks users quite often complained about glitches, I haven’t encountered them at all lately. But what’s annoying is that I lost my IPv6 address since the new year, but for most users it works. I think I'll have to connect to home internet outside (there is IPv6 outside), and because of this it is expensive to take a static IP. And on some sites, verification messages pop up due to a large number of requests from one IP, which is not the case on IPv6.

3) there are favorable tariffs for mobile communications (649 rubles for 200 Mbit/s Internet + 2 GB mobile traffic + 350 minutes). There is a similar tariff with unlimited internet. But the strange subscription fee of 214 rubles for a home phone, which is rarely used, is annoying. On mobile phones, the subscription fee includes a package of minutes, but here for some reason it doesn’t. Mobile communications have developed quite at a fast pace, and the principle of setting the tariff for a landline phone has frozen for decades, and a landline phone has become much more expensive than a mobile phone. I’m thinking about turning it off, but my mother needs to go, the number is registered to her. Or leave it as a backup communication channel - mobile connection Our house is not very good, and the tariffs are cheaper now, and then they may become more expensive. Although, on the other hand, MGTS works through MTS, and MTS mobile communications are better than other operators in that they have “goodies” that other operators do not have, for example, an application for calls with free calls within the network - within the operator’s network, and not just inside the application, or the same IPv6. And I use it a lot at the dacha, and the quality of communication there got better last year. But Online/Rostelecom has a home phone without a monthly fee.

It would be better to include a home phone in a package with a discount, or include a package of minutes in a tariff with a minimum monthly fee, or remove this fee altogether. There must be some advantages home phone compared to mobile, especially since radio link resources are more limited than optics.

N********@vyalceva.net 03/16/2020 19:48

MGTS 03/08/2020 9:55

Dear n*******@vyalceva.net!
Good afternoon Thanks for your feedback!
On all tariff plans, the speed stated is for a wired connection.
The IPv6 protocol is provided in test mode, so it does not work for all subscribers.
A fee of 214 rubles/month is charged for using the line and its maintenance.

In addition to the above information:

When connecting to the Internet with speed characteristics over 100 Mbit/s based on PON technology, your computer must have a network card installed that supports this technology(if the PC is old, where the network card is 100 Mbit/s, the data transfer speed will be no more than 100 Mbit/s).

Connecting the Internet and Home TV services using ADSL technology:

ADSL router for providing Internet and Home TV services is configured in such a way that the data stream for digital television is considered a priority

For example, when using the Internet service and watching TV at the same time:
if the line capacity is 6 Mbit/s, then when the TV decoder is operating (the minimum required for the Home TV service is about 4.5 Mbit/s), the speed of the Internet flow will decrease and amount to approximately 1.5 Mbit/s.

If you turn off the TV decoder, the Internet connection speed will be restored in full.

Connecting to Internet service using GPON technology:

The reduction in speed may be due to installation additional programs that create a load on the computer or viral activity.

1. Insufficient memory on the PC, the speed of everything decreases, incl. browser.

2. Firewalls installed on the PC (special programs that can completely or partially block access to the Internet or place restrictions on it, depending on the settings).

3. Simultaneous use of the Internet (for example, one user via a WI-FI network, the second with a wired connection).

Wired connection:

It is necessary to make sure that there is no damage to the cable, that there is no damage to the places where the connectors are installed at the ends of the cable ( poor contact of the cable connecting toONT/modem or PC).

Connecting Internet/TV services via Wi-Fi:

Connecting via Wi-Fi has technical limitations. Real speed connections are usually significantly lower (up to 2 times) theoretical**.

On Wi-Fi work others have a significant impact Wi-Fi networks, installed, for example, at your neighbors. Speed may also vary due to availability:

thick load-bearing walls;
reinforced concrete floors;
mirror or other reflective surfaces;
household appliances that emit electromagnetic waves in the 2.4 GHz range (for example, a working microwave oven).

** - Theoretical speeds of Wi-Fi standards: IEEE 802.11b - theoretical data transfer speed UP TO 11 Mbit/s; IEEE 802.11g - theoretical data transfer speed UP TO 54 Mbit/s; IEEE 802.11n - theoretical speed UP TO 600 Mbit/s, rarely achievable, depends on the standards supported by the connected subscriber devices.

Connecting to Internet service using ADSL technology:

A decrease in speed may be due to the installation of additional programs that create a load on the computer or virus activity. Also, if you use the Internet simultaneously from several devices, the speed on each may be lower.

Internet from the MGTS operator is high speed data transfer and stable access. However, sometimes users have problems with low Internet speed. Let’s look at what to do in this case in more detail.

How to check your connection speed

First of all, you need to check the speed of your connection. To do this, connect your computer to the router with a cable.

Before you start the test:

1. Disconnect all devices from the ONT router except the one you are testing on.

2. Close or temporarily pause security software, antiviruses (Kaspersky, Avira and others), firewalls (software network filters, such as Windows Defender, Windows Firewall).

3. Close programs that generate network activity, including:

all tabs in the Internet browser;
postal services(mail.ru and others);
instant messengers (Skype, ICQ, Jabber);
torrent services;
download managers (Internet Download Manager, Download Master and others).

You can check the speed of your wired connection using the service http://speedtest.mgts.ru/. To ensure objective results, we recommend performing the test several times.

Data transmission over a wireless network may be lower than over a cable network. This is due to the nature of radio wave communication. Walls, ceilings, Bluetooth and household appliances interfere with it: this is why the Internet speed may be low on a laptop, but normal on a desktop computer with a cable connection. The maximum speed over Wi-Fi can be measured if you approach the ONT router with your device at a distance of no more than 1-2 meters.

Slow Internet with good connection speed

If testing does not reveal any problems with data transfer speed, but slow Internet is interfering with your network experience, try the following methods.

Reboot your devices

Rebooting your modem, router or computer can solve the problem with low internet speed. After a reboot, the RAM of the devices is cleared, drivers and systems are restarted. Slow Internet connection may be a consequence of increased load on the channel that your wireless network occupies. When you reboot, the router will automatically switch to a freer channel.

Check if other sites are working

The low speed of the Internet connection may have nothing to do with it: failures or engineering works on the server where the site is located slows down its work. If only one portal loads poorly, and the others (for example, mgts.ru) work stably, try visiting it later.

Check your router's bandwidth

Sometimes low Internet speed is a consequence of low bandwidth your router. Sometimes it can be adjusted in the settings:

1. Enter the address 192.168.1.1 in the search bar of your browser.

2. Log in using the user-user login-password pair.

3. In the wireless network settings you need the item “ Maximum speed data transmission".

4. Set the highest possible value and confirm the changes.

If your router is not designed to work with a large amount of information, you will have to reduce the load on it or purchase a more powerful model.

Clear cookies

Cookies are temporary files that the computer stores to speed up the loading of Internet pages. If there are too many of them, it may make the device difficult to operate. To delete cookies in the Google Chrome browser:

1. Open the program and left-click on the icon depicting a white arrow in a red circle.

2. Select Settings from the pop-up menu.

3. On the left side of the screen, open the “Advanced” section, and then “Privacy and Security”.

4. Clear history and delete temporary files.

Please note: deleting cookies will result in you having to re-enter your logins and passwords on most sites.

Check your network card drivers

Low Internet speed on a laptop while a desktop computer is operating normally indicates a problem with the device itself or its components. In particular - with a network card or its software(driver). In modern operating systems, driver updates occur automatically. Make sure you have the latest version of your network software installed:

1. In the search, find the Device Manager application and open it.

2. Select the “Network adapters” section.

3. In the menu that opens, find your network card.

4. Right-click on its name and select “Update”.

5. A window will open where you need to select automatic search for updates.

6. If you downloaded network drivers yourself, update them manually.

Scan your computer for viruses

Slow Internet speeds can be the result of viruses and malware. To rule out this option, run a device scan. This can be done in several ways:

1. Using the standard Windows Defender program. Go to: Start\Virus and Threat Protection\Current Threats\Scan Settings. Set the scan type and run it.

2. Using online services. Download the file with the current virus database from the developer’s official website and run the scan. Popular scanning programs include Microsoft's Security Scan Tool, Kaspersky Lab's Virus Removal Tool, or Dr.Web's CureIt.

3. Run a scan with your antivirus.

Check your DNS settings

A DNS server is a computer that stores information about the correspondence between a site’s domain name (for example, mgts.ru) and its numeric address. Before opening a site, the browser contacts such a server. Slow Internet speeds may be due to high load on your DNS.

For this:

1. Right-click on the Internet icon on the taskbar at the bottom of the screen.

2. Select “Open Network and Internet Settings.”

3. In the new window, click on “Configure adapter settings”.

4. Right-click on the icon of your network device and select “Properties”.

5. In the window that opens, select the “TCP version 4 (TCP/IPv4)” component. Click Properties.

6.Check “ Automatic receipt dns" or "Use the following DNS server addresses" and set the preferred address to 62.112.106.130 and the alternative to 62.112.113.170. These are MGTS servers.