IN AND. Pavlova,

Director of the Pskov Regional

universal scientific library

Self-assessment as a method of staff development
and improvement of library activities

The adoption of the ideology of continuous improvement involves rethinking the stereotypes that have developed over the years and implementing its reengineering (introduction of new approaches). This requires a thorough analysis of existing methods for the effectiveness of achieving quality objectives.

Such an analysis was carried out by the Pskov Regional Universal Scientific Library (hereinafter referred to as POUNB) in the form of a self-assessment of activities for participation in the competition for the Government quality award. It was our first experience of participating in such a prestigious competition, but we became diploma winners and received a full assessment of our activities from independent experts and identified areas for improving the library's quality management system.

The advanced training system for library specialists in the Pskov region is built on the basis of the regional targeted comprehensive program for the implementation of additional professional training and continuing education "Modernization of libraries based on quality management" for 2009-2011. The program is aimed at introducing into the work such important principles of quality management as consumer orientation, process and system approach in the organization of library services and continuous improvement of services for the population; mastering the philosophy of quality and methods of self-assessment of activities.

Within the framework of production meetings for middle managers of the POUNB, production meetings are held, which consider the implementation of quality management in the activities of the library: customer satisfaction with the quality of service, interaction between departments to improve the quality of services, the introduction of information technology, the quality of databases and the electronic catalog, etc. . The agenda of the meetings includes issues of self-assessment of activities structural divisions libraries.

Self-assessment of structural divisions is carried out according to the model and criteria of the quality award of the Government of the Russian Federation, which are acceptable for any organization, firm, department, etc.

The model includes two groups of criteria:

• the first group of criteria characterizes how the organization (in our case, the department) achieves results in the field of quality, what is being done for this (“opportunities”);
• the second group of criteria characterizes what has been achieved (“results”).

The main role in the departments of the library is played by its leaders (the "Leadership" criterion). They define the core values ​​and principles for the operation of the department as described in all other criteria. They also form a network of main processes that cover the work of the department and influence its results (criterion "Processes"). For each of the processes and for the department as a whole, quantitative indicators are determined, with the help of which the level of their implementation is analyzed (these indicators are used in the results criteria).

Based on certain values ​​and principles, the policy, strategy and plans of the department are developed (criterion "Policy and strategy"). The planning process includes reviewing activities and identifying ways to improve them (all capability criteria) and determining the performance level of the department (results criteria).

The strategy and plans of the department should be provided with all necessary resources, including personnel (criteria "Personnel" and "Partnership and resources"). To do this, the requirements for the necessary resources are determined, their availability is ensured, and the ways of the best use.

Поскольку работники отдела являются не только одним из видов ресурсов, необходимым для выполнения работ, но и творческими, инициативными участниками процесса, управление персоналом выделено