Track new mail by declaration number. New mail to track the parcel, cargo. Nova Poshta support service

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the postal item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and new package it's been traveling for more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left sorting center, customs, intermediate point and new statuses are absent within 7 - 20 days, do not worry, the parcel is not a courier who brings the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Nova Poshta is one of the leaders among courier services in Ukraine. This section of the site contains information on how track Novaya mail and what methods does it provide? New mail to track your parcel. Using an existing tracking service, you can find out where is the parcel or cargo Nova Poshta. Where to find Nova Poshta branches, list and list of New Mail addresses. Basic questions related to the reception, sending and tracking of parcels by the Nova Posta courier service (Ukraine).

What's in this section of the site:

Where to track New Mail

New Post Offices

Official website of Nova Posta (Ukraine)

New mail addresses on the map

Nova Poshta how to track a parcel or cargo

Here you can track New mail, parcel or cargo

Nova Poshta (Nova Poshta)- is currently one of the leaders courier delivery in Ukraine in terms of the number of branches and popularity among the population. To track new mail (parcel or cargo NP)- you need to have the parcel number (TTN NP number). This number consists of numbers (11 or 14 digits).

Nova Poshta parcel numbers (TTN - bill of lading number) can start with 1, 2 or 5 and have the format xXXXXX XXXXX (XXX). Where - x is the number 1, 2 or 5, X is any other number.

Track New Mail

You can track Nova Poshta on the official website:

http://novaposhta.ua/tracking/

A parcel or cargo from Nova Poshta may have the following status: “not received”, “received”.

If a New Mail message is specified " Number not found. Please check the correctness of the number specified." - make sure that you have entered the number correctly, according to the TTN format. If not much time has passed since the moment of sending, you may need to wait a little until the information is displayed in the system.

Where is the cargo- this is information about the current location of your parcel or cargo Nova Poshta. .

From [A] - To [B]-this menu shows where the package is coming from and where to. Where the sending city is A. The receiving city is B.

Arrival date- this is the approximate date when the package will arrive in the destination city.

Payment option- this is a method of payment for receiving, sending, storage services of Nova Poshta. Cash or non-cash payment may be specified.

C.O.D- this is the amount specified by the sender (requested payment) that the recipient of the parcel must pay.
The amount of money that must be paid to pick up the cargo.

Return delivery- this is an additional option; if specified, the recipient will have to send something back (for example, a money transfer).

Description of cargo- This specified by the sender information about the contents of the parcel or cargo.

Assessed value- this is the information provided by the sender about the value of the investment. Based on it, the delivery cost is calculated (for Nova Poshta parcel insurance).

Amount to be paid- this is the cost of transporting a parcel or cargo Nova Poshta.

Pays for transportation- this is information about who pays for the delivery of the goods. Postage is paid by the sender or recipient of Nova Poshta.

Delivery option- this is a type of delivery by Nova Poshta. Delivery can be made to any Nova Poshta branch or by courier to your home (Delivery to door) or at any other specified address of the recipient (for example, at work).

Where to pick up- this is information where the Nova Poshta parcel is located, the address of the branch (NP warehouse) where your parcel or cargo has arrived or will arrive.

Can't track your parcel or Nova Poshta cargo? What if the Nova Poshta package is not tracked?

The parcel number is provided by new mail to track the parcel. As a rule, you do not need to additionally contact support operators to find out its status and current location. You can track your new mail using TTN(bill of lading). This invoice (TTN) is presented as a number consisting of numbers and can begin with the number 1, 2, 5.

If the TTN starts with the number 1, this means that the shipment (parcel or cargo) was issued at the moment when the sender handed over the cargo to the courier. Next, the courier delivers the parcel to the warehouse ( Estimated delivery time new mail by courier to the warehouse for dispatch - 1 day) and the parcel is registered. Until the parcel or cargo arrives at the Nova Poshta warehouse, the recipient Nova Poshta will not be able to track the parcel.

If the TTN starts with 2, this means that the shipment (parcel or cargo) was processed online. Usually such parcels are sent online stores who use Nova Poshta services. Until the parcel arrives at the Nova Poshta warehouse from the store, the recipient Nova Poshta cannot track the parcel.

If the TTN starts with 5, this means that the shipment (parcel or cargo) was registered at the department. In this case Nova Poshta allows you to track your parcel almost immediately after registration of the departure.

It is also important to take into account that when sending a parcel from branches that do not have their own base (such agent branches are located in some small populated areas) registration may take a few days. This period depends on the frequency with which goods are sent from the branch. During this time, the TTN received by the client is not tracked in the system. If tracking does not result or gives an error, contact Nova Poshta support service.

Nova Poshta support service:

0-800-500-609
098-4-500-609
050-4-500-609

How to receive a Nova Poshta parcel?

What documents are needed to receive the shipment?

To receive a parcel or cargo from Nova Poshta, you must provide the operator with a Ukrainian passport or international passport, and also provide the shipment number (TTN NP number).

Additional documents that may be used to receive a parcel from Nova Poshta can be:

• driver's license (provided that the declared cost of sending Nova Poshta does not exceed 10,000 UAH);
• pension certificate (provided that the declared cost of sending Nova Poshta does not exceed 5,000 UAH).

Where can I find the parcel number TTN of Nova Poshta?

The EN number (express waybill) or TTN is located in the upper left corner of the form issued to the sender of the parcel or cargo. All you have to do is recognize him and give his number to the operator.

New mail address list:

Http://novaposhta.ua/office/ru

How to find out the delivery time of Nova Poshta

Http://novaposhta.ua/onlineorder/estimatedate/ru

Popular questions - How to track new mail?

You can track new mail and find out the location of the parcel by the departure number (TTN NP) on the official website of Nova Poshta- novaposhta.ua

What should I do if my shipment is not delivered on the estimated arrival date?

You can also contact support by calling 0-800-500-609.

In case of late delivery, "Novaya Poshta" is provided to the payer using the TTN financial compensation for delay in the amount of 20% of the cost of transportation (without commission) for each day of delay. This amount cannot be more than 100%!

What is declared value?

Declared value is the value declared by the sender of Nova Poshta. It is used in case of damage or loss of the parcel as insurance - compensation from Nova Poshta.

What is the maximum size and weight for shipping by Nova Poshta?

Post offices (up to 30 kg per piece) accept/issue items, one piece of which does not exceed the following parameters:

• weight (actual or volumetric) - up to 30 kg;
• length, width or height - up to 150 cm.

Cargo compartments (without weight restrictions) and address pick-up/delivery carry out the issuance and reception of shipments, one piece of which does not exceed the following parameters:

• weight (actual or volumetric) - up to 1000 kg;
• length or width - up to 300 cm;
• height - up to 170 cm.

How to receive a Nova Poshta parcel without a TTN number?

To receive a Nova Poshta parcel without a TTN number, you need to provide a phone number and show an identification document (confirmation that you are the recipient); For legal entities a power of attorney is required.

How long can Nova Poshta parcels be stored for free? What is the storage fee for Nova Poshta?

Parcels and cargo are stored in Nova Poshta warehouses free of charge for 5 working days, after the 5th day an additional payment is charged according to the tariff for additional services.

What time does Nova Poshta deliver to the address by courier?

Delivery of Novaya Poshta items by courier is carried out:

Mon, Tue, Wed, Thu, Fri, Sat*:
9:00 – 21:00 in regional centers;
9:00 – 18:00 in all other cities;
IN holidays- according to a special schedule.

You can track your Nova Poshta parcel in several ways. Find out about all their advantages and disadvantages in our material

How to track Nova Poshta cargo: step-by-step guide. Photo: slavdelo.dn.ua

The leader of the Ukrainian logistics market offers its customers several ways to find out where their package is and when it will be delivered.

Editorial offers detailed instructions about how to use Nova Poshta tracking in the application, from a computer and even without access to the Internet.

How to track a Nova Poshta parcel through the app

The easiest way for users to track Nova Poshta cargo is mobile application this postal operator. The screenshots below show instructions on how to do this. Use arrows for navigation.

1. Open the Nova Poshta application. Click on the “My shipments” button.
2. In this window you will see all shipments. By clicking on the button at the bottom of the screen, you can sort them according to different parameters. Click on a departure to see more details.
3. In this window you can learn more about the parcel and manage it. You can also select the “Full parcel information” item.
4. Now you can see detailed details about the package status and sender.
5. By scrolling below, information about the recipient and payment will open.

This feature is available only to registered users of the application. However, the registration process is simple and will not take much time. Step by step guide presented below.

1. If you New user application, when you first launch you will see a registration window. Enter your number and create a password.
2. On specified number you will receive a verification code. Enter it in this field.
3. Enter your full name, city and e-mail.
4. Please note that your full name must be entered in Ukrainian. Click "Save".
5. Done! In front of you - Personal Area. After leaving it, you can track your parcel as shown above.

How to track Nova Poshta cargo from a computer

It is no more difficult to track your parcel from a computer than in the application.

1. Go to the official website of the Nova Poshta company and enter the invoice number in the box on the left.

   

   After entering the invoice number, click on the square with the arrow or press the Enter key

2. Now you can see basic information about the shipment: its estimated delivery date, current location, etc.

   

   This information can be seen by anyone who has your invoice number.

3. By entering the phone number in the specified field, you can additionally see the full name and phone number of the sender of the parcel.

   

   When you enter a mobile number, the list of information displayed will be supplemented by your full name and number mobile phone sender

How to track a Nova Poshta parcel without the Internet

For those who do not have a smartphone, computer or Internet access, the postal operator offers SMS parcel tracking. To do this, you need to send the invoice number to 4404. Information in response to the request comes instantly, but it is worth noting that you will have to pay for this: 1.06 UAH for Kyivstar and Vodafone subscribers and 1.59 UAH for lifecell subscribers.

As you can see, of all three methods of tracking a package, SMS tracking provides the least information about the shipment

Which parcel tracking method should I choose?

Below is a summary table of all the described methods for tracking Nova Poshta mailings with their advantages and disadvantages, which will allow you to make the best choice.

Tracking method	Advantages	Flaws
In the mobile application	You can track your parcel in one click No need to enter invoice number Detailed information about the shipment is available Parcel management options available	Requires installation of a separate Nova Poshta application Registration required
On the official site	Parcel tracking without registration	Without entering a contact phone number, incomplete information about the shipment is available
Via SMS message	No smartphone/computer required No need for internet access	You must enter the invoice number Minimum information about the shipment is displayed Paid SMS sending: 1.06 UAH for Kyivstar and Vodafone subscribers, 1.59 UAH for lifecell

VIDEO: How parcels are sorted at Nova Poshta: a conveyor that has no analogues in Ukraine

Brief information on the results of tracking invoices of Nova Poshta.

State

Departure status. Possible options responses - “Incorrect number”, “The number you entered was not found in the New Mail database”, “ NOT received", "Received", "Electronic document under processing" (for this status, a recommendation from the site administration: try to track this cargo the next morning. This status is usually associated with a delay in processing invoices that are issued online. If the situation does not change, the sender of the goods must contact the Nova Poshta office from which the goods were sent).

Arrival date

ESTIMATED date of receipt of the parcel at the warehouse in the recipient city or date of address delivery. Exactly calculated - according to the delivery schedule of Nova Poshta.

Where now

The location of the departure, if its "Status" is " NOT received." Possible answer options - ""Headed to the receiving city", "Located in the city of departure", "At the transit warehouse", "Cargo at the main warehouse in the city of receipt", "Sent to the receiving warehouse or for targeted delivery", " In the warehouse. Can be received", "Registered. Wait for movement", "In the agent's car."

Where

The locality from which the departure was made.

Delivery option

The type of final destination of the departure. Possible options are “To the warehouse” or “To the door (addressed”).

Where

The populated point to which the cargo was sent.

Stock

In the case of delivery “To the warehouse”, this paragraph indicates the specific Nova Poshta warehouse to which the parcel will be delivered.

Return delivery

If return shipping is specified, something will need to be sent back upon receipt of the shipment.

Cash on delivery amount, excluding delivery costs

This amount must be paid upon receipt of the shipment. This line indicates the amount of cash on delivery, i.e. the amount that must be physically sent to the sender of the cargo, without the cost of shipping the cargo and without the cost of transporting money.

Pays for transportation

The payer for the parcel transportation services provided by Nova Poshta is indicated. In most cases this is either the "Sender" or the "Recipient".

Delivery payment form

Possible options are “Cash payment” or “Cash payment”.

Description of cargo

Specified by the sender short description contents of the shipment.

Amount to be paid

The cost of the Nova Poshta service for transporting parcels.

Return delivery number(s)

If the goods were sent with “Return Delivery”, were received, and, accordingly, the “Return Delivery” was issued and sent, this paragraph indicates the number (or numbers, if several) of the “Return Deliveries”, which can also be tracked using our service.

Parent document number (TTN)

On the contrary from the previous point. The Nova Poshta cargo number on the basis of which this shipment was made is indicated here.

How to unfasten

If you would like to view the results of the Ukrainian language, we recommend that you browse on the new page of our website.

For your convenience, we have developed a page for, which does not contain any unnecessary or distracting information. We recommend that you try to use it and if you like it, use it.

Nova Poshta is a leading service in the courier and transport services in Ukraine. One of the important and popular services is tracking of cargo sent by the carrier company Nova Poshta. To track the package- means to find out about its location, status, dispatch date, route, delivery option, description of the cargo and other useful information.

There is no need to wait for a notification from the post office. Working with the service is simple: in a few seconds you will receive up-to-date information regarding shipments both within Ukraine and abroad.

Where is the parcel?

To find out where the package is, select one of the available methods:

• search form on the site;
• official website of the carrier company;
• popular SMS tracking service;
• call on hotline support service and get the information you need from the operator;
• to know up-to-date information from the manager of the nearest branch.

How to track cargo using a consignment note?

To find out where the goods are being shipped, recipients and senders need the bill of lading number, or TTN in short. The sender receives such data when processing documents at the branch. The declaration consists of 11 or 14 numbers, which are shown in the upper left corner of the document. These numbers are entered into the “Tracking number” column and click “Track”. And within a couple of seconds the exact location of the cargo is known.

Express waybill TTN

How to find a parcel?

After receipt of the NP warehouse, the order is entered into the database, processed, and assigned a digital internal code of the organization - a declaration number or bill of lading (Bill of Lading) number, which is reported to the sender. The TTN code consists of 11 or 14 digits and starts with "1", "2" or "5":

• the number “1” at the beginning of the declaration is assigned to the cargo transferred by the sender to the company’s courier;
• if the number “2” is at the beginning of the declaration, the invoice is sent online before the parcel arrives at the “NP” warehouse (such TTN is assigned to shipments of online stores);
• the number “5” at the beginning of the invoice indicates that the item was delivered to the department directly by the sender, the declaration was issued on the spot, simultaneously with its arrival at the warehouse.

How to check by number?

To check the shipment, you must indicate in the search form one of the information: code of the trade bill of lading, telephone number of the recipient (sender), last name of the recipient.

Branches in Ukraine

By going to the “branches” category, everyone will find the desired branch. The customized interface allows you to do everything quickly. The organization's network includes 2,114 branches, 1,847 parcel terminals throughout Ukraine. The number of employees exceeds 22,000 people

Every year the number of shipments increases significantly. 2016 - 100 million items, 2017 - 130 million

Visit the official website

On the carrier's website you can obtain information regarding the services provided. A special form that allows you to track the shipment is located at the top left of the main page of the site.

To check, you need to select the “Track” function, enter the invoice number and phone number in the form that appears, and click the “Find” button.

Clients using the “Personal Account” service, in addition to bonuses and additional services, can quickly track shipments - just log in, enter your personal account and select the tab of interest.

In addition to the location of the cargo, the organization’s website contains data about it.

International Delivery Tracking

LLC "Novaya Poshta International" provides delivery services from abroad - from the popular trading platforms China (aliexpress, taobao), United States (ebay), Germany (zalando, bidclash), Poland (allegro), Baltic countries. Tracking of foreign shipments is distinguished by the presence of an international tracking number or air waybill.

After crossing the border, passing customs control and receipts to the warehouse courier service Parcels are assigned the internal commodity and transport code of the carrier company.

International tracking number is an alphanumeric code consisting of 13 characters. The code is assigned in accordance with the requirements of the World Trade Union and contains encrypted data about the delivery method and the sending country. The two letters located at the beginning of the code indicate the type of shipment (parcel, letter, express parcel, etc.). The last two letters are the designation of the country by international standard. For example: US- United States; CN— China; U.A.- Ukraine.

Find out about the location foreign parcel on the website of the Nova Poshta organization. You can track your cargo using the form (at the top of the screen). Enter the tracking code and phone number in the provided fields. It is important to follow the rule of foreign codes: Enter capital letters, do not use spaces.

Track by recipient's last name

You can receive and track it exclusively via TTN. We recommend checking the details with the sender. If this is not possible, and the express waybill number is lost, do not worry! It is worth contacting the nearest office, where the TTN number will be quickly restored. To renew, a company employee will require a passport and phone number.

Upon arrival of the transfer to the department, the person will be notified by SMS text message. It will be indicated there necessary information.

Track by phone number

The situation is identical as with the recipient's last name. It is impossible to track by phone number

Conclusion

These are the ways you can track your cargo at Nova Poshta. Having this information will make placing an order much more enjoyable. New Post thinks about the comfort of customers. Therefore, we try to serve quickly and efficiently. The organization regularly creates new services that make collaboration easier.