Instructions for filing a complaint against Yandex taxi. Instructions for filing a complaint against Yandex taxi to the Transport Department

Taxi services make the life of modern people easier and faster. This type of travel is so popular that it sometimes replaces travel by private car.

There are many car ordering services and Yandex Taxi is one of them.. It is very popular among residents of big cities.

This service makes it possible to call a taxi through a special application on your smartphone, without contacting the dispatcher. But if problems arise, clients should familiarize themselves with how to write a complaint against a Yandex taxi driver.

Yandex taxi has many advantages that other organizations lack. The service provides an effective passenger support system; payment can be made via telephone. In addition, the client has the opportunity to monitor the progress of his order using the card.

Taxi waiting time is approximately 5 minutes. But all these positive points do not exclude the occurrence of certain problems. For example, a taxi may not meet the declared quality, be late or not even arrive at the address when called.

If the popular Yandex Taxi program becomes the cause of customer dissatisfaction, then you should write a complaint.

If a person wants to express his dissatisfaction with the service, he needs to understand how to complain about a Yandex Taxi driver and in what situations he can file a complaint so that it is considered and taken into account, and the perpetrators are punished.

You can complain about the driver in the following situations:

Every potential client The taxi driver must know where to call or contact if difficult situations arise during the trip. The services that provide these services are themselves interested in high quality service.

This factor directly affects their earnings, so they carefully ensure that clients are always satisfied with the trip and turn to them in the future.

In 2020, a complaint against a driver must be addressed to the following addresses:

The most effective and simple way is to leave a complaint on the official Yandex Taxi website - https://yandex.ru/support/taxi/troubleshooting/review.html. There is a special application where you can leave your impressions of the trip. It opens after completing the trip. The driver's performance can be assessed by the number of stars; these ratings form the rating of each driver.
On the Yandex Taxi mobile application, you can leave a review about the taxi driver’s work and describe a situation that does not suit the passenger. After the complaint is reviewed, the client may be refunded the money spent on the trip. To make this possible, he should leave his contact information.
Yandex technical support. If difficult situations arise, the client can call technical support. In Moscow – 8 499 705 8888; In St. Petersburg - 8 812 389 3333; In Yekaterinburg – 8 343 226 0966.

Despite the fact that there are no uniform standards and approved forms for writing complaints about the quality of service, the client must know how to write a complaint to Yandex Taxi.

Although the claim is drawn up in any form, it must take into account some nuances. It should indicate the specific trip, route, time, information about the car and driver.

In addition, the following must be taken into account:

It is worth noting that the Yandex Taxi complaint service acts promptly and professionally. Investigations and compensation for all losses of the passenger are being carried out.

In most cases this takes about a day. If the situation is difficult, the period may be longer.

After this, service employees contact the passenger and provide a report.

Not in all situations the company can independently deal with the claim or complaint. In this case, the passenger has the right to write a complaint to Rospotrebnadzor, which is responsible for the operation of such services.

Contacting this organization will be relevant if facts of fraud, poor-quality service or violation of rules are detected, as well as if taxi service employees refuse to make contact or cooperate with the client.

These reasons are the most common grounds for filing a complaint with the state control service.

When a person wants to file a complaint with Rospotrebnadzor, the application form is an important factor.

Unlike the service itself, here you must adhere to a strict complaint form and certain rules, namely:

The first part at the top right contains information on the service department: details of the organization to which the complaint is sent, personal data of the client and Yandex taxi details.
The middle part reveals the essence of the statement. It is important to indicate all the circumstances that prompted the writing of the complaint, as well as the applicant’s requirements.
In the third part, you need to write ways to solve the problem and state your requirements.
At the end of the application, it is necessary to indicate facts confirming everything described in the essence of the complaint and confirm it with documents, if possible. It is also important not to forget to put the date when writing the complaint and sign.

You can file a complaint with Rospotrebnadzor using one of the following options:

directly during a personal visit;
through an intermediary;
via mail by registered mail.

The period for consideration of the complaint is 1 month. After this period, the client will be officially notified of the decision.

In case of very serious disagreements with a taxi service or if its employees have committed a crime against a passenger, a lawsuit should be filed.

The procedure for filing a complaint in this case will be similar; you must indicate the claims and demands that are put forward in relation to Yandex taxi.

It is important to consider that the court has the power to conduct a more thorough investigation, check the facts and make a fair decision.

The processing time for claims in court is 5-10 days. The judge then makes a decision and initiates the case. But if the judge considers the claim to not have sufficient justification, then the case will not be opened.

The client will be notified of this by corresponding letter. If the case is opened, the trial will take from 1 to 2 months.

A lawsuit can bring positive and negative aspects to the service, they are as follows:

The trial will take a long time. Sometimes the amount of the claim is very small and such lengthy proceedings are not rational.
The cost of legal fees in most cases is greater than the amount of the claim. In addition, the claim may not always be satisfied.
Involving lawyers in the case, whose services are expensive.

Among the positive aspects are the following:

There is an opportunity to deal with serious problems and get the culprit punished, which is especially important in the case of crimes.
Great powers of the court and multi-level verification will ensure the fairness and accuracy of the decision.
Detailed investigations do not make it possible to immediately compensate for the costs, but they will allow you to receive them in full.

Thus, if dissatisfaction with the Yandex Taxi service arises, the client has the right to leave a complaint. There are certain grounds, in the presence of which the passenger’s complaint will be considered and appropriate measures will be taken without fail.

This application does not have a strictly established form, but when writing it is necessary to take into account some nuances and indicate the necessary data.

There are several ways to leave a complaint; the client can choose the most convenient one for himself.

The numerous advantages of Yandex Taxi in the form of a convenient mobile application, the possibility of online ordering and payment, and a developed support service do not guarantee an adequate level transport services. In case of problematic situations with a taxi driver working from Yandex, or detection of shortcomings in the operation of the service itself, you should write a complaint to Yandex Taxi. This is not only a way to defend your legal rights and punish the culprit, but also to improve the quality of services provided by the service.

When is it okay to complain?

In Russia there is no separate law regulating the use of taxi services, but there is Government Decree No. 112 dated February 14, 2009 “On the rules for transporting passengers and luggage.” In addition, each service involved in transportation has its own charter, which should also prescribe the legal relationship between citizens and taxi drivers, especially on those points that are not covered in the Resolution.

In some cases, Yandex Taxi drivers do not adhere to established legal standards or commit actions that violate the rights of the client. Any situation that affects the quality of the trip may be a reason to file a complaint. In particular, this could be:

A deliberate increase in the duration of a route for no apparent reason, when you can choose a similar one, but with less mileage.
Turning on the counter for waiting for boarding until arrival at the client.
Lack of necessary driving qualifications for the driver (when the driver drives the car carelessly, is poorly oriented in the road situation, etc.);
Direct traffic violation.
Failure to deliver the car after placing an order through the application.
Lack of comfort (dirty interior, driver smoking, loud music).
The class of the car does not correspond to the one issued during the application (for example, an economy class car is supplied instead of the ordered comfort class) or its unsatisfactory condition (dirt in the cabin, damaged upholstery, etc.).
The cost of the trip does not correspond to that specified when ordering the car. This is exactly the amount the driver must tell the passenger, provided that the passenger has indicated the route in advance.
Inappropriate or tactless behavior of the driver, which may manifest itself in rudeness, insults or aggression, as well as lack of change, refusal to complete the trip, etc.
Taxi driver's state of alcohol/drug intoxication;
Illegal actions in the operation of the service as a whole: erroneous debiting of funds, incorrect calculation of the cost of the trip, etc.

Recommendation: if a problem situation arises, you should write down the make and license plate number of the car, the driver’s data (information can be viewed in the “Trip History” item from the main menu of the mobile application), and, if necessary, record the violation (on a voice recorder, photo or video device).

Where to contact

The rights of passengers as consumers of services are protected at the legislative level, so a complaint is a legal right to express dissatisfaction in the event of complaints directly against the taxi driver, the level of service or the company itself. You can leave it via:

Official website of the service.
Sobilny application Yandex-taxi.
Phone call to technical support.
Taxi park

Official website of the service

Complaining through the official Yandex-taxi website is one of the simplest, but at the same time effective options. In the electronic form, which is located at the link yandex.ru/support/taxi/troubleshooting/review.html, you can describe the trip, indicate facts of violations and leave your data.

On a note! On this page you can select specific topics for requests: o possible problems with payment or use of a promotional code, forgotten items, problems with the application, violations of traffic rules or public order by drivers.

The complaint can be made in free form, describing the situation that became the reason for the appeal. At the same time, it is important to adhere to a business style of presentation, avoid obscene words, insults or threats and describe only accomplished facts without speculation or personal assessments. To process it as quickly as possible, it is recommended to indicate the date and time of travel, car number, driver details and travel route.

As a rule, Yandex Taxi support staff promptly respond to complaints and, if necessary, compensate the client for losses. A response to a claim submitted through the website can often be received within 1 hour, but in more serious situations the review period can increase to 24 hours or more. In this case, the client is notified and reports are provided on the progress of resolving the issue.

Mobile app

Another way to file a complaint is to use the “Leave a review” tab in the Yandex Taxi mobile application, which opens automatically after the end of the trip. in it you can rate the service with a certain number of stars (according to your own subjective opinion) and leave a comment describing the problem situation. Here you should also provide information about the driver, car number, trip details and personal contacts. Requests from the mobile application are processed promptly: in some situations, a response can be received within 15 minutes. If violations are detected by the taxi driver, he will be subject to disciplinary punishment, and the client will be provided with compensation (for example, in the form of bonuses to pay for future trips).

Telephone support

In some cases, you can quickly resolve a controversial situation with Yandex Taxi by calling the technical support service at one of the following numbers:

+8-499-705-8888 (for Moscow);
+8-812-389-3333 (for St. Petersburg);
+8-343-226-0966 (for Yekaterinburg).

Telephone numbers are available for filing complaints for residents of any Russian city where Yandex-taxi service vehicles operate.

On a note! On holidays and weekends, the number of transactions on the help desk lines decreases, so the waiting time for the outcome of a claim may increase.

The operator may request to send available evidence of offenses or other documents by regular or email. the response based on the results of the review will be sent to the citizen in a similar way.

Taxi park

Passenger transportation is organized not by Yandex itself, but by taxi companies working with it under a license. You can make a complaint directly to the management of the taxi company through which a particular vehicle operates. The information is usually indicated in the order or driver card in the contact field.

It should be taken into account that in case of claims regarding disagreements in the cost of travel and related issues, the taxi company has the right to independently send requests to the Yandex Taxi support service. Situations concerning traffic violations, forgotten personal belongings or rudeness of drivers can be reported both to the taxi company itself and through the official website or mobile app.

Rospotrebnadzor

If you can’t solve the problem with Yandex Taxi on your own, it makes sense to write a complaint to Rospotrebnadzor, which is designed to monitor the work of organizations that provide services to citizens. Since Yandex taxi provides paid services transportation of passengers, its activities fully comply with the competence of Rospotrebnadzor. The reasons for applying may be the reasons listed above, related to poor quality service, facts of fraud, etc. In addition, the application will be especially appropriate if:

lack of response from taxi service representatives to a previously sent complaint;
lack of the desired result after contacting Yandex Taxi;
repeated violation of the rules.

To contact Rospotrebnadzor, it is important to adhere to a certain structure for presenting a claim. It must contain:

in the header of the document: information about the applicant, the Yandex-taxi service and the Rospotrebnadzor branch where the application is sent;
title of the document – Complaint;
in the main part the essence of the problem situation with justifications and evidence confirming the reliability of the stated facts. They can be attached to the claim, citing them in the text itself.
in the final part, the request of the applicant (taxi client) to respond to the violation and take the necessary measures;
list of attached documents (if available);
date of compilation and signature.

You can submit a complaint in one of the following ways:

Send by post by the address regional office. In this case, it is recommended to choose sending by registered mail with notification, which will allow you to control the fact of delivery of the letter to the address and the timing of its consideration.
Deliver in person to the nearest Rospotrebnadzor office.
Use the online form on the official website rospotrebnadzor.ru/feedback/hotline2.php

The period for consideration of applications is 1 month, after which the citizen must be notified in an appropriate way about the results of the consideration and the measures taken.

Police

It is advisable to contact law enforcement authorities when faced with boorish or aggressive behavior of a taxi driver, as well as violations of his rules traffic. In this case, it is advisable to have evidence of your claims, which can be presented in the form of witness testimony, video materials, etc. In addition, the violation should be simultaneously reported to Yandex Taxi technical support in one of the most convenient ways. To ensure that the client is promptly notified that the complaint is being resolved, decisions are often sent by email and in the application.

Court

Going to court would be advisable only in cases of serious conflicts with a taxi service or its employees committing criminal acts against a client. Situations involving minor offenses will not be discussed here, but it is a reliable way to punish violators and achieve justice in financial claims.

To go to court you must:

prepare a statement of claim indicating the violations committed, supported by references to legal norms, and your requirements;
transfer the claim along with evidentiary materials to the carrier’s place of registration or place of residence;
wait until the court considers the case and makes a decision.

The statement of claim is considered for up to 10 working days, after which the judge decides to initiate a case. in this case, the opening of a case may be refused in the absence of sufficient grounds, of which the citizen is notified accordingly. The duration of the trial is usually 1-2 months. During the consideration of the case, inspections may be ordered, as a result of which the court may award compensation for moral and material damage to the plaintiff, deprive the driver of the driver’s license, fine the carrier, and even deprive the carrier of his license.

But before going to court, you should evaluate the advantages and disadvantages of this way of solving the problem. Benefits include:

the opportunity to defend your rights and achieve punishment for the perpetrators (especially important in cases of criminal acts);
a wide range of powers of the court and the possibility of various types of checks allow us to count on a comprehensive consideration of the situation and the fairness of the decision;
the time for compensation of all costs will be delayed, but it will be possible to receive them in full.

As for the disadvantages, it should be taken into account that:

if the amount of the claim is small, litigation cannot be called a rational way to solve a problem situation;
the amount of legal costs may exceed the size of the claim itself, and if the claim is not satisfied, it will not be possible to return them;
involvement in the case professional lawyers will incur additional costs.

Thus, going to court is a last resort. Most issues, especially minor issues, can often be resolved by contacting the Yandex Taxi service directly.

Taxis make our life easier and faster. Moreover, this type of transportation is so popular that in some places it replaces travel by personal cars. And it is not surprising that there are hundreds of car rental services. And Yandex Taxi is one of them. The Yandex Taxi service itself has a huge amount advantages that other organizations lack. A convenient smartphone application, the ability to pay online, a customer support system - all this makes this service very attractive. But what to do if you encounter problems when using a taxi from Yandex? Of course, complain. In this article we will talk about how this is done. Content:

What can you complain about?
Complaint to Yandex Taxi
Complaint to Rospotrebnadzor
Lawsuit

What can you complain about? The answer to this question is simple - everything that seems unsatisfactory to you.

How to complain about Yandex taxi?

Attention

Yandex Taxi", being legal entity, providing paid transportation services, falls entirely under the jurisdiction of this organization. So, in what cases should you complain to Rospotrebnadzor? The list of reasons is as wide as when complaining to Yandex Taxi itself - poor service, fraud, etc.

However, two more important points are added to it - refusal to cooperate with the client when contacting and repeated violation of the rules. It is for these reasons that most complaints are received.
Completing a claim with Rospotrebnadzor is a little more difficult than filing a complaint with Yandex Taxi itself, since a strict form must be followed. The claim consists of three parts:

Title. Contains general data on the department of Rospotrebnadzor, you and Yandex Taxi;
Information part.

How to file a complaint against a Yandex taxi driver

Important

During the legal battle, you can not only get your money back for the trip, but also compensate for moral, material damage. The claim is considered for up to ten days, after which, if the court accepts it, a hearing date is set.

Info

Most often, such litigation takes up to two months when it comes to civil liability, and up to six months when it comes to criminal jurisdiction. As a result of the litigation, the court may:

Compensate for moral and material damage.
Impose a fine on the company.

Yandex Taxi itself can then recover this amount from the driver during a recourse claim.
Deprive the driver of his license.

Oblige the company to apologize to the client.

You need to know what the fine is for an unbelted child. Find out what the fine is for stopping in the wrong place.

Trip review

And in this case, the client has the right to file a complaint. When calling, the taxi driver must fulfill the following obligations:

deliver the person to the place indicated when confirming the order. If the passenger was dropped off in another place, the situation is regarded as inconsistent with the contract.
Therefore, a person has the right to refuse to pay for a service provided to him poorly;
The client has the right to refuse the trip until the car arrives. In this case, he will not pay penalties. But if the driver has already arrived, you will have to pay compensation;
the customer of the service has the right to transport his luggage in the car, including plants and animals.
However, he must agree on this point with the taxi driver before placing an order.

Where to complain about Yandex taxi Moscow official website telephone dispatcher

On this resource, any user can leave a review about the trip and evaluate the quality of the service provided. To do this, you must fill out a certain form. It will be available immediately after the trip ends.

You need to select a certain number of stars, which corresponds to the quality of the service provided (this is your personal subjective opinion). Based on the assessments, each driver is given a rating.

This is the fastest, easiest and most effective method complain about the taxi driver. Many taxi customers note that it is best to complain on the official website, since the resource has a professional support service.

Here, every negative review is always investigated, and, if necessary, the passenger is compensated for the losses incurred.

How to complain about a Yandex.taxi driver?

Contains a description of the problem, ways to solve it, various information relevant to the case, and your requirements;

Conclusion. It contains an inventory of the attached documents, the signature of the applicant and the date of filing the application with the court.

You can send your complaint to the department in person, through a representative with a power of attorney, or by registered mail.

It will be reviewed within 30 days, after which Rospotrebnadzor will send you an official response. Complain to the court If you have really serious disagreements with Yandex Taxi, then you should complain to the court.

This is not difficult to do - you just need to file a claim with your requirements. The form of the claim itself completely repeats the complaint to Rospotrebnadzor.

When submitting a completed application, it takes from 5 to 10 days to consider it, after which the judge will inform you whether the application complies with the standards and whether a case will be opened on it.

Complaint against Yandex taxi driver

The Yandex Taxi service itself has a huge number of advantages that other organizations lack. A convenient smartphone application, the ability to pay online, a customer support system - all this makes this service very attractive. But what to do if you encounter problems when using a taxi from Yandex? Of course, complain. In this article we will talk about how this is done.

What can you complain about?

The answer to this question is simple - everything that seems unsatisfactory to you. The list for writing a complaint against Yandex Taxi is extremely long:

Providing a low-quality car: broken, dirty, not suitable for a comfortable trip;
Unprofessional driver. If you come across an employee who drives carelessly, then you should definitely report it;
Increase in amount, fraud and other financial fraud. Drivers, even in the Yandex Taxi system, can find their own personal loophole for illegal earnings, so you should be careful and complain about every case of cheating;
Using long paths, driving in circles and through traffic jams. These "tricks" help taxi drivers get rich and waste customers' time. Operators must pay attention to each such case.

This is just a basic list. It’s not worth even talking about those cases when drivers take the client to the wrong place, violate his rights, are rude and rude. So do not hesitate to complain about any significant violations that somehow affected the quality of your trip.

Complaint to Yandex Taxi

The easiest, fastest and most effective way to complain about a driver is contact Yandex Taxi itself. Its customer service is amazingly professional and responsive, with every complaint investigated and all damages refunded. You can make a complaint by phone, on the website, by e-mail or using the application. As you can see, Yandex Taxi approached the issue thoroughly feedback with clients.

A complaint that is submitted directly to Yandex Taxi can be in a free form, but it must include information about the trip, the driver or car, the route, and the reason why you applied. It will be helpful to describe the situation in full, indicating the exact time. But when writing an appeal, you should remember the following rules:

Write to business style, legible and accessible;
Do not use insults, threats, or obscene language;
Describe only the facts. Your speculation cannot be evidence of misconduct.

An answer can usually be received within 24 hours. For particularly complex issues, the complaint may take much longer to consider. In any case, you will need to be contacted using the contacts provided to you and provide a report. As a rule, if a violation actually occurred, Yandex Taxi resolves the situation independently without the intervention of other services.

Complaint to Rospotrebnadzor

Let's move on to more serious appeals. Let's start with Rospotrebnadzor - the main civil service which exercises control over organizations providing services to the public. Yandex Taxi, being a legal entity providing paid transportation services, fully falls under the jurisdiction of this organization.

So, in what cases should you complain to Rospotrebnadzor? The list of reasons is as wide as when complaining to Yandex Taxi itself - poor service, fraud, etc. However, two more important points are added to it - refusal to cooperate with the client when contacting and repeated violation of the rules. It is for these reasons that most complaints are received.

Completing a claim with Rospotrebnadzor is a little more difficult than filing a complaint with Yandex Taxi itself, since a strict form must be followed. The claim consists of three parts:

Title. Contains general data on the department of Rospotrebnadzor, you and Yandex Taxi;
Information part. Contains a description of the problem, ways to solve it, various information relevant to the case, and your requirements;
Conclusion. It contains an inventory of the attached documents, the signature of the applicant and the date of filing the application with the court.

You can send your complaint to the department in person, through a representative with a power of attorney, or by registered mail. It will be reviewed within 30 days, after which Rospotrebnadzor will send you an official response.

Lawsuit

If you have really serious disagreements with Yandex Taxi, then you should complain to the court. This is not difficult to do - you just need to file a claim with your requirements. The form of the claim itself completely repeats the complaint to Rospotrebnadzor. When submitting a completed application, it takes from 5 to 10 days to consider it, after which the judge will inform you whether the application complies with the standards and whether a case will be opened on it. If the answer is yes, litigation begins, which usually lasts 1 - 2 months.

Let's look at the pros and cons of the court. The positive features include the following:

Any serious dispute, regardless of its nature, can be resolved in court. It is especially effective if there has been a crime on the part of Yandex Taxi or its employee;
The court has many powers which enable it to scrutinize all aspects of the violation;
Thanks to an individual approach and complex multi-level verification, achieving justice in court is much easier than in other instances.

However, going to court is not without its disadvantages. The most significant among them are:

Duration of the proceedings. Not everyone wants to wait a couple of months to get their overpaid fare refunded;
Cost of claim. Sometimes you have to spend more on all legal costs than the cost of the claim. However, if you lose, this money cannot be returned;
Limited range of treatment. The court will not accept complaints about a talkative driver and a dirty interior as insignificant;
Often it is necessary to involve lawyers in legal proceedings. Their services can be very effective, but they are also extremely expensive.

The Yandex taxi application has gained immense popularity among residents of big cities. This is a service that makes it possible to call a taxi through a special application on your smartphone, without contacting the dispatcher.

The service provides an effective passenger support system; payment can be made via telephone. In addition, you can monitor the progress of your order using the card. You have to wait about 5 minutes for a taxi.

Despite all the advantages of the service, passengers often complain about the actions of some taxi drivers. You can complain about the driver if the following situations arise:

The driver has not yet arrived at the client, but the meter is already on,
The route of travel is deliberately increased in order to increase the traffic of the trip, including trips through traffic jams.
The car called through the mobile application did not arrive at its destination.
The client is waiting for the car, and the driver has already noted in the application that the landing has been completed and the car is moving along the intended route. A certain amount of money is debited from the client’s bank card, even though there was no trip.
The car does not meet the standards of cleanliness and quality: there are no conditions for a comfortable trip.
Lack of professionalism on the part of the driver, violation of traffic rules.
Alcohol or drug intoxication of a taxi driver.

But it’s even worse if the driver is inappropriate, behaves rudely, aggressively, insults and humiliates the passenger. You should write down the driver's name, make and number of the car.

Where to contact

Every potential passenger should know where and how to complain if one of these situations occurs. You must immediately file a complaint against the driver at the following addresses:

Official website of Yandex Taxi (https://yandex.ru/support/taxi/troubleshooting/review.html). There is a special application where you can leave your impressions of the trip. It opens after the trip is completed. The driver's work is assessed by the number of stars, and the rating of each driver is formed from such ratings.
Mobile application "Yandex Taxi". Here you can leave a review of the taxi driver’s work, describe the situation that does not suit the passenger. After consideration of the complaint, the amount of the trip may be returned to the client. To do this you need to leave your contact information.
Yandex technical support. If any disputes arise, you can call the technical support number, which is on the official website.

How to write a complaint

There are no uniform rules or approved forms for writing a complaint. General condition: It should be written concisely, but with a clear description of the situation. Be sure to enter the details of the car and driver, route, trip details, time of call, reason for writing the complaint.

In addition, the following conditions must be observed:

avoid emotional expressions, insults, threats, and profanity;
list only facts, without adding your own assessments and speculations;
write in businesslike, concise and legible language.

Attention! Yandex Taxi support service acts extremely quickly and professionally. Proceedings are being carried out to compensate for all losses of the passenger. This usually takes about a day.

In particularly difficult situations, the period may be longer. After this, service employees contact the passenger and provide a report.

When to contact Rospotrebnadzor

Where to turn if proceedings with Yandex Taxi did not produce results? The passenger has the right to write a complaint to Rospotrebnadzor.

This organization should be contacted if taxi service employees refuse to make contact or cooperation with the client, or the violations are repeated.

The passenger must write a claim in the prescribed form, adhering to certain rules:

At the top right are the details of the organization to which the complaint is sent, the client’s personal data and Yandex Taxi details.
The word “Claim” is written below.
In the main part of the text it is necessary to describe in detail but clearly the essence of the problem and provide all the information on this case.
Next, you should propose ways to solve the situation and your requirements.
At the end of the document, make an inventory of the attached documents, sign and date them.

Important! All documents related to the situation under consideration and serving as evidence of a violation of the passenger’s rights should be attached to the application.

A complaint about Yandex taxi to Rospotrebnadzor is submitted in person, through an intermediary (by proxy), or via mail (registered mail). The period for consideration of the claim is 1 month, after which the client will receive an official notification of the decision.

When to go to court

You should go to court if taxi service employees have committed a crime against a passenger or in previous proceedings with Yandex Taxi the complaint was not properly considered.

Attention! The court has the authority to conduct a more thorough investigation and verification of the facts, and make a fair decision.

Going to court will require writing statement of claim. It is drawn up according to the same rules and form as an application to Rospotrebnadzor. The court is given 5-10 days to make a decision on whether to initiate a case. The trial usually lasts from one to two months.

Going to court has disadvantages:

The legal process takes a long time. Sometimes the amount of the claim is so small that such lengthy proceedings become irrational.
The cost of legal fees is often much greater than the amount of the claim. Moreover, it is not always possible to satisfy him.
Passengers have to hire lawyers, whose services are quite expensive.

Therefore, complaining to the court is a last resort. It is better to eliminate minor issues, such as a dirty car or an intrusive driver, by resolving issues with the Yandex Taxi Service itself.

Conclusion

The taxi service and the taxi drivers themselves are subject to the Law on the Protection of Consumer Rights and the approved Rules for the Transportation of Passengers. Therefore, according to the law, the passenger must immediately begin to assert his rights.