Hotel and restaurant business universities. What is the work. Hospitality: who to work and where to study

Sooner or later, most people have to use hotel services. When coming on a business trip, visiting relatives, or being in the city for entertainment purposes, guests choose a hotel to their liking and rent a room for a certain number of days.

Depending on the class of the establishment, the service staff can offer clients a set of standard services or some additional service.

Who works in hotels

The hierarchy of hotel staff is essentially the same as in many other organizations: there is middle management and senior management.

In order to occupy a lower-level position, it is enough to have hard work and discipline, and managers cannot do without special education(Faculty of Hospitality). What job to do after graduation is decided by the graduates themselves, focusing on the specifics of the knowledge acquired and their personal preferences.

Hotel staff tasks

It is the responsibility of service workers to ensure round-the-clock operation of the hotel. Cleaners and maids are responsible for cleaning and maintaining cleanliness in the rooms, corridors, halls, staircases and courtyard of the hotel. Other employees take customers' orders, deliver food and shopping to them, help with loading and unloading luggage, keep their clothes and shoes clean, and perform a variety of other similar tasks. The advantage of such relatively simple professions can be called the absence of the need for special training, for example at the Faculty of Hospitality. What you can work without experience and skills is a maid or a cleaner.

Such employees practically do not communicate with guests. As a last resort, short dialogues on general topics are acceptable.

Studying the features of the functioning of hotels and management activities Students who have chosen the specialty “Hotel and Restaurant Business” study in this structure. What can you do after graduation? Manager, administrator, or manager.

Responsibilities of a hotel service specialist

Middle managers assume the following responsibilities:

Work control service personnel.
Formulation of valuable instructions, selection of their executors and monitoring the quality of the work performed.
Monitoring compliance with internal rules of the organization.
Monitoring compliance with necessary sanitary and hygienic standards.
Communication with clients, solution conflict situations(within its competence).

In addition, a specialist can advise, instruct newcomers and conduct internships. His responsibilities often include conducting interviews with applicants for vacant positions, as well as selecting them.

An important task of a specialist manager is to monitor the mood present in the team and correct it. Good worker knows how to analyze the situation in a timely manner, predict its development and optimize this process (resolution of internal conflicts, correct selection of personnel, application of incentive measures and penalties).

Many of the wisdom from this list are taught in various educational institutions at the Faculty of Hospitality (the student should decide who to work and what specialty to choose before enrolling).

Benefits of working as a hotel service specialist

When choosing such a profession, people expect the following privileges:

Gaining experience in management, which is useful not only for advancement in the hotel business, but also for work in many other structures.
Such workers receive very decent wages. Specialists by rank are not entitled to tips, but their salary is several times higher than the official earnings of porters and maids.
As a rule, if you work conscientiously as a hotel service specialist, you can count on a quick promotion.

Many young people do not think about their future specialty when studying hotel management. They decide who to work after gaining minimal experience, studying their capabilities and market requirements. That is, they perceive it as a start for a career.

Disadvantages of the profession

To the disadvantages that characterize this type activities can be attributed to the inevitably high nervous tension of management employees, as well as the lack of a standardized working day.

Students wishing to work in this industry must carefully consider all the nuances before studying the hotel industry. It is up to them to decide who to work with, but they must remember this business- it is always working with people with different temperaments, characters and levels of culture. Both among the guests and among the staff there can be impolite, upset and even rude people. A specialist must be able to find a way out of various sensitive or conflict situations in order to maintain the establishment’s reputation and customer loyalty at the highest level.

Hotel management: who to work and where to study?

Modern educational establishments offer those interested two opportunities to obtain education in this field:

Diploma.
Postgraduate.

The first is traditional training with a bachelor's degree awarded upon completion of the course. Postgraduate education can be used by young professionals or already established hotel workers who want to improve their skills. The result of such training is a master's degree.

Many domestic trade universities and specialized colleges offer to master the specialty "Hospitality" (where to work after graduation, you can ask the admissions committee or study the relevant publications). In addition, many educational institutions in Switzerland, France and Poland are constantly inviting applicants.

What is required to master the profession

It must be said that a specialist hotel service maybe not every person. To effectively perform management functions and be a useful employee for the organization, the student will need pragmatism, rational thinking skills, patience and certain leadership qualities.

On this moment There is a certain bias in the labor market towards supply, that is, there are more young specialists than vacancies. However, this fact should not confuse ambitious and purposeful people, because with such qualities they have every chance of a successful career. In addition, the training program includes a large number of universal subjects that can be useful when working as a manager or HR specialist in an organization far from hotel business.

Knowing what kind of work they can do after graduating from Hotel Management, young people should take into account the specifics future profession. Only in this way will learning be interesting, and work will become a favorite pastime.

If you want to seriously get into the restaurant business or make it your profession, you cannot do without a higher specialized education. Since the specialty of a profile manager in this area is in demand, many universities offer paid training hotel and restaurant business. And, despite the fact that the cost of such training ranges from $1000 to $2500 per year, there is quite a lot of competition for admission to many prestigious universities. There are, of course, budget places, but, unfortunately, there are very few of them.

When choosing a specialty, you should decide on your specialization: you can become an organizer or, this is different directions in the service sector. Specialists with an economic profile are engaged in developing strategy and pricing policy, thanks to which the catering enterprise will be able to withstand the fierce competition that exists in this area. Those who specialize in organizational areas will be responsible for recruiting and training staff, performing administrative functions and generally being responsible for the successful operation of the restaurant.

Which Moscow universities train restaurant specialists?

Those who are more interested in the economic side of the restaurant business can enroll in the Russian Academy of Economics - the famous Plekhanovka (REA) or the Moscow International Higher Business School (MIRBIS). “Organizers” are trained at the Peoples' Friendship University of Russia (RUDN). Specialists of both profiles are trained at the Moscow Academy of Tourism and Hotel and Restaurant Business under the Moscow Government (MATGRB) and the Institute of Tourism and Hospitality of the Moscow State University of Service.

When entering the specialty "Organization of restaurant business" you will need knowledge of foreign and Russian languages, as well as history and geography; to enter the economic specialty you also need to have a good knowledge of mathematics. During the exams, you will need to pass a test in two subjects and an interview to determine your professional suitability.

Study abroad

You can also obtain an international certificate confirming your professional specialization in the restaurant business abroad. Training is focused on preparation effective managers in this field, after graduating from some schools you will be able to obtain a bachelor's degree, as well as a diploma that will open the doors of the most prestigious restaurants to you.

Restaurant business will be successful if you choose the right format of the establishment (cafe, bistro, restaurant). Also, its success depends on the unmistakable choice of the most popular specialization (national cuisine, seafood, steaks). Another important aspect is the choice of region. To date most in demand Italian restaurants are used, followed by restaurants of Caucasian cuisine. Japanese and Chinese cuisines, although they continue to be popular, are already a downward trend.

You will need

concept of a future restaurant, business plan, marketing plan, premises, equipment, products, personnel.

Instructions

Choose a room that will match the format of the establishment. The main selection criteria are the availability of client flows and a suitable internal one. It should also be possible to divide the area into three main parts: production, office and hall. Many beginning restaurateurs at this stage make one irreparable mistake. In an effort to accommodate the maximum number of seats, they “rob” production areas, combine hot and cold shops, and reduce the number of utility rooms. As a result, regulatory authorities do not issue permission to open an establishment, everything has to be redone.

Invite a designer, draw up technical plan, which will indicate the main utilities that are tied to technological equipment. Be sure to provide a good exhaust hood - without it it is extremely difficult to work in a hot shop, and the room is not entirely comfortable.

Buy technological and retail store equipment. The first group includes refrigeration, thermal, mechanical. The second includes coffee making and beer dispensing. also in mandatory purchase an automation system. Which program to choose depends on your capabilities, as well as on the planned throughput. As a rule, specialists who install the automated control system will also help with training to work with it.

Get permits Rospotrebnadzor and fire inspection. If an enterprise operated in the premises before you, as a rule, no special problems arise with the supervisory authorities. But if you change your profile, they are very possible. In this case, you should carefully listen to the requirements, correct the shortcomings and reapply for consideration of your issue.

Compose staffing table. If your restaurant is a small cafe, some positions can be combined. For example, a bartender can also be an administrator, and a chef can also be a manager. However, everything is very individual and depends not only on the specifics of the establishment, but also on the personalities of certain employees. To avoid

Who is a hotel service specialist? The same manager, administrator. In general, his responsibilities are the same as those of managers in restaurants or large shopping centers.

Demand

Payability

Competition

Entry barrier

Prospects

Story

The first mentions of hotels were found in manuscripts dating back to 1700 BC: the famous code of laws of the Babylonian king Hammurabi instructs tavern owners to denounce their guests. The functions of service personnel in ancient hotels were assumed by the owners of these establishments and members of their families. The wealthiest could afford to use the labor of slaves. Until slavery and serfdom were abolished, in all countries of the world, slaves and families of owners of inns, taverns, taverns, etc. worked in hotel services. Sometimes, on leadership positions(in modern language, “managers”), hired managers worked. After civilization began to abandon obvious slave labor, the hotel staff was filled with hired workers from among the most disadvantaged sections of the population. Today, working in hotels in large cities, among the same lower strata, is even considered prestigious.

Description, pros and cons

Hotel staff is responsible for the full maintenance of the hotel - cleaning rooms and other premises, taking orders and delivering food, shopping, helping with unloading/loading luggage, cooking, cleaning clothes and much more. A hotel service specialist monitors the work of staff, gives valuable instructions, monitors compliance with internal rules and sanitary and hygienic standards, listens especially dissatisfied customers(if there are any, God forbid), solves the problems they have, if this is within the scope of his competence. Also, the specialist conducts conversations with newcomers, instructs them, and selects the candidates he likes most. In addition, a specialist manager monitors the general mood in the team, resolves internal conflicts, gives advice, develops ways to optimize work, improve conditions and productivity staff work.

Leadership position. Experience in management can subsequently be useful in any other job, in any area of business.
good wage. Hotel service specialists do not often receive tips, but the salary is several times higher than that of maids and doormen.
Perspective. A hotel service specialist is a very good start for a career. A year or two of successful work and you are guaranteed a promotion.

Nervous work. A hotel is a large organism, each member of the staff is a person and is prone to making mistakes or giving free rein to emotions. In addition, among the guests there are often boors, brawlers and drunkards. Dealing with their antics and resolving possible conflicts, controlling order - all this takes a lot of energy.
Often, long working hours. Often - no days off. Even when you are on vacation, at one in the morning you may receive a call from a frightened newbie doorman on duty who does not know what is where and what to do in the current situation. To prevent the problems from worsening, you, “reluctantly,” will have to consult him by telephone.

Education

Abroad, for example in Poland, there are even academies of hotel business (WSHiG). There are also educational institutions in the Russian Federation where you can learn this profession. The specialty may be called “Hotel Business Management” or “Hotel Service”. You can get it both at trade universities and at specialized colleges, such as the Tyumen College of Economics, Management and Law.

Examples of universities:

RGTEU;
RSUH;

Responsibilities of a specialist

Organize services for consumers of services with maximum efficiency.
Participate in solving strategic and organizational problems.
Create the most comfortable conditions for your stay at the hotel.
Consult consumers hotel services, control the quality of service provision.
Control the placement of consumers.
Manage the emotional atmosphere in the team.
Consider complaints and take all measures to satisfy them.
Monitor the work of staff, maintaining cleanliness and order in the complex.
Monitor compliance with labor safety regulations.
Be able to use modern office equipment, the latest software and communication tools.
Use in professional activity leading information technologies.
Know everything about regulatory documentation and on legislative acts regulating hotel services.
Have a detailed understanding of service activities and the nuances of staff work.
Keep statistics, study statistical data, make suggestions to improve the service.

Career and salary

This profession is suitable for pragmatic people prone to rational thinking and possessing leadership qualities.

Finding a job is not so simple. This specialty was widely popular among applicants, in last years. Therefore, there are many inexperienced graduates. In the labor market in this segment, supply significantly exceeds demand. However, if you initially agree to a lower position, there is a chance that having gained some experience, having studied this “kitchen” from the inside and at the same time, constantly replenishing your specialized knowledge, you will receive a referral to advanced training courses, and after that, you will get a promotion.

The salary of a hotel service specialist in Moscow starts from 25,000 rubles/month.

Nowadays, more and more young people are interested in the specialty of hotel management, because with such a profession there is every chance to really quickly climb the career ladder and have big income. However, before you opt for hotel business, it is necessary to clearly understand what exactly this profession is, what responsibilities it carries, its nuances and features.

Specialty hotel service

Upon graduating from a university with a degree in hotel service (specialty code 43.02 11), and then working in it, the graduate must:

monitor the creation of comfortable conditions in hotels,
solve organizational and strategic problems,
organize truly comfortable conditions for clients and consumers,
maintain cleanliness and order,
work with customer reviews and complaints and promptly resolve them.

So, working in the specialty of hotel service is truly an extraordinary and serious matter.

Specialty hotel service - colleges

Opportunity to get average professional education in this specialty they provide:

Sestroretsk Lyceum named after. S. I. Mosina;
Nizhny Novgorod College of Small Business;
Sergiev Posad College;
Tuapse Social Pedagogical College;
Regional College of Entrepreneurship, Perm;
Rybinsk Industrial and Economic College;
Ural College of Business, Management and Beauty Technology, Yekaterinburg;
Rostov College of Fashion Industry, Economics and Service;
Perm College of Professional Technologies and Design.

Moscow colleges with a specialty in hotel service

College "Moscow Region", Klin (Moscow region, Klin district);
College of Hospitality Industry and Management No. 23, Moscow;
College of Urban Planning, Transport and Technology No. 41, Moscow;
Polytechnic College No. 50, Moscow;
Educational complex "South-West", Moscow;
Moscow College of Management, Hotel Business and information technologies"Tsaritsino".

Specialty hotel management in St. Petersburg

St. Petersburg Technical College of Management and Commerce;
Leningrad Social Pedagogical College;
Petrovsky College, St. Petersburg.

Hospitality specialty

This specialty entails the following responsibilities:

control of accommodation services, managers,
organization of personnel work,
control of service and reservation services, work of the company’s logistics center.

Of course, all of these responsibilities may vary and depend on the specific position. In any case, you need to understand that the hotel business is a specialty that requires dedication and great self-control.

Hotel business specialty

This specialty implies:

solving issues of customer accommodation and their comfort,
resolving money issues,
management of employees and control of all services related to reservations, accommodation, and service.

In addition, an expert in the hotel business must be attentive and communicative, easily resolve any issues and have nerves of steel.

Universities specializing in hotel management (hotel service)

Those who have already made their choice are most likely worried about the question: “which university is better to enroll in?” If you are attracted to the specialty of hotel management, Moscow universities conduct annual admissions for it. So, you have every chance to enroll in institutes such as MGIIT or the Academy of Law and Management. But for those who want to get a specialty in hotel service after 9th grade, the doors of Small Business College No. 48 or the College of Hotel Management will open their doors. When choosing Moscow universities with a specialty in hotel management, you can pay attention to the Moscow State Institute named after E.R. Dashkova, which produces real experts.

Moscow universities with a specialty in hotel management

Get higher education in this specialty they provide:

Russian State Humanitarian University;
Moscow state institute tourism industry named after Yu.A. Senkevich;
Russian New University;
Russian State Social University;
Institute of Tourism and Hospitality (Moscow) (branch) of the Russian State University of Tourism and Service;
Gzhel State University;
Russian State University physical culture, sports, youth and tourism;
Moscow State Transport University of Emperor Nicholas II;
Moscow Humanitarian and Technical Academy;
Moscow Humanitarian University;
Peoples' Friendship University of Russia;
Moscow Humanitarian Institute named after E.R. Dashkova;
Academy of Labor and social relations;
Domodedovo branch of the Russian New University;
Moscow University of Public Administration.

What to do after graduating from university?

Those who are going to get a specialty in hotel service are primarily interested in what job to do after completing their studies. Where to work as a hotel service major? Having received this education, you can work as a hotel administrator or receptionist. But those who have completed training specifically in the specialty of hotel management can get a job as a manager of a hotel, inn or restaurant. You can work as a deputy or chief manager. And those who are specialists in the hotel business can occupy various management and administrative positions in hotels or restaurants.

Not long ago, the specialty “Hospitality” appeared in Russian universities. What kind of profession is this “Hospitality Specialist”, and in what industry can a graduate work?

Let's take a closer look at this specialization to understand all its positive and negative aspects.

Who is a hotel service manager?

This is a specialist who is in charge of organizing guest services in hotels and tourist complexes.

He receives, accommodates, discharges guests, and is responsible for the smooth operation of the facility.

Top 10 professions in the hotel and restaurant business The hospitality and tourism industry in Russia is developing rapidly. It includes three main sectors: catering

, hotel management and tourism. The first two are often combined under the same term “Hotel and restaurant (business)” or “Hotel and restaurant business”. You can give following definition the concept of "hotel and travel business

"is a sector of the economy that is associated with the provision of services in the field of hotel management and tourism. Let's see what

professions in this area are the most respectable, paid and interesting:
hotel manager;
PR manager;
hostess;
hotel manager;
event organizer;
nutrition manager;
Front Desk Manager;
brand manager;
room supervisor;

Chef.

Consumers want to see not only a traditional hotel; today they are attracted to something new and non-standard. For example, floating hotels, boats, boat campings, etc.

You always have the chance to open your own business, for which you do not need to recruit a large staff (for example, hostels, etc.).

Where and how many years to study for the specialty “Hotel Service”

In Russia, higher education in this specialty (applied bachelor's degree) can be obtained in almost 100 universities in the country (97, to be precise). Be sure to read reviews about the university from students and graduates before enrolling.

Let's list Top 5 universities in the Russian Federation where training is conducted:

Kazansky (Privolzhsky) federal university(KFU);
Southern Federal University (SFU);
Ural Federal University named after. B. N. Yeltsin (Ural Federal University named after B. N. Yeltsin);
Peoples' Friendship University of Russia (RUDN);
Far Eastern Federal University (FFU).

Duration of study – 4 years (full-time). Studying is complemented by practice in hotels with which the university has an agreement.

Today in Russia, training in this specialty is offered not only by universities, but also by colleges, where you can enroll after 9th or 11th grade, as well as private companies and organizations that retrain specialists.

For example, at Synergy University (Moscow) there is a college (direction “Hotel Service”, Faculty of Hotel and Restaurant Business) with a training period of 1 year 10 months or 2 years 10 months. After graduation, there is an opportunity to enroll in the 2nd or 3rd year of the specialty “Management in Hotel and restaurant business"(first higher education).

At the same university you can get a second higher education in a similar specialty with a duration of study of 4-4.5 years. Master's and postgraduate studies will be further stages of education.

What items can be in curriculum directions "Hospitality":

organization of reception and accommodation services;
sales technology in the hotel business;
advertising in the hotel business;
technology and organization of food services;
standardization and quality control of hotel services;
international hotel chains;
corporate culture in the hotel business, etc.

In addition, there are courses of varying durations offered by various private companies.

What subjects need to be taken

To enroll in the specialty “Hotel Service”, “Hotel Management” you need to pass the Unified State Exam in three subjects.

Today the list is as follows:

Russian language (basic level);
mathematics (basic level);
social studies (profile level).

Other exams are taken at St. Petersburg State University: Russian language, social studies, foreign language. In Ryazan state university named after S.A. Yesenina – social studies, history, Russian language. The Unified State Exam in these subjects will also be asked of you at the Novosibirsk State University of Economics and Management "NINH" (NSUEU).

The exact list of subjects must be found in advance on the website of the university of interest.

Where can a graduate with a diploma in Hospitality work?

After receiving a diploma in Hospitality, you can apply for a position in middle management, that is, hotel management.

You have already moved beyond lower-level positions (cleaners, maids). The highest level will be senior management.

What vacancies can be offered to a graduate:

manager;
administrator;
manager;
HR Specialist.

How to become a hotel manager

First of all, you must have a degree in Hospitality Management. The second one is also necessary – “Human Resources Management”.

It is advisable to also have an economic or legal education. Such complexity will give you advantages, in particular:

in management marketing activities which includes production and sales marketing, marketing communications;
in intra-company management (management), including strategic, current, operational, process management, project management, development;
in intra-company planning and forecasting, which includes strategic, current, operational planning, management control.

To become a manager, it is good to have not only diplomas from leading universities, but also certificates of internships in prestigious hotels, especially foreign ones.

What is the salary of a hotel manager in Moscow

A hotel manager in Moscow earns an average of about 70,000 rubles(according to the website Moscva.trud.com). This profession is one of the highly paid. In the regions, such work is naturally paid lower.

Career in Hospitality

If you are hardworking, have organizational skills, are sociable, have resistance to stressful situations, can work in multitasking conditions (you have to solve the most diverse tasks every day), you know foreign languages, then you can count on career growth.

Experience and practice can allow you to later take such a prestigious position as a “hotel business expert” who deals with forecasting in the hotel industry.

Hotel service specialist - pros and cons of the profession

Generally this area activity is very attractive.

Among the advantages is the demand for the profession. A graduate can find work not only in Russia, but also abroad. In addition, experience communicating with people will always be useful in life.

Among the disadvantages are a large amount of work, frequent stressful situations and problems issues that need to be resolved as professionally as possible. This means: an even tone of speech, goodwill, a desire to find a compromise. A hotel service specialist can work night shifts and on public holidays.