A dynamically changing market forces businesses to constantly change their goals. To reach ambitious heights today, it is necessary to perform new tasks, reorient business processes and revise the functions of individual departments. The company management understands that this requires highly qualified personnel. Assessment of the qualifications and potential of the company's employees is the task of the personnel management department, therefore our HR managers have developed and, together with the heads of structural divisions, implemented certification procedure.

For every conscientious, purposeful professional, certification is a real way to once again test your knowledge and skills, demonstrate your abilities, convey your own opinion to the management, and show your best side! For a competent leader who is interested in the development of his people, certification is an invaluable opportunity to look at subordinates (and colleagues) from a different point of view. Having assessed the potential of each employee, the manager receives "living" material for making important management decisions.

Yes, certification * is a test, and like any test, it makes a person a little anxious. But the feeling of satisfaction that both employees and their managers experience after successfully passing all the procedures has a powerful effect on their self-esteem and motivation. It would be a big mistake not to use this factor in personnel management.

One cannot, of course, ignore the fact that the very word “certification” for many employees is a negative irritant; excessive emotions and fear can sometimes cause strong resistance to the accepted procedure. Each person has their own reasons. Sometimes it is very difficult to convince people - but, nevertheless, it is possible! Of course, managers and HRs need to start with themselves - by changing their own attitude towards assessment procedures. The experience of conducting certification in our company proves this.

PTK LLC "Agromat" has a complex structure, which includes its own shopping centers, warehouse complexes, production units and office centers. A large number of employees and the remoteness of divisions bring their own characteristics into all management processes.

It is practically impossible to carry out certification of all employees of the company at the same time, so we carry out it in stages. Together with the heads of structural divisions, we drew up a schedule for the certification - so that the dates of the events did not coincide. Therefore, certification is carried out all year round - it is an integral part of the personnel management process.

The HR department is responsible for preparing for certification in the company. Tasks of our HRs:

development of regulatory documents and assessment forms;

training of the heads of the attested departments;

instructing the employees of the attested units;

analysis of completed individual assessment forms and characteristics;

conducting an attestation interview and observing the observance of procedures;

preparation of an attestation report;

organizational support for the certification procedure.

In each structural unit where certification is carried out, an employee is appointed who is responsible for training and organizational issues. The person in charge can be the head of the department, his deputy, administrator or office manager (the choice of a candidate depends on the structure and number of a particular department). The employee responsible for the certification:

draws up lists of employees subject to certification in this reporting period;

agrees the date of the certification with each employee;

fixes all questions and problems arising in the process of filling out certification forms and characteristics;

collects completed documents, and also transfers all the necessary information to the personnel management department;

communicates to the employees information related to the certification;

prepares a room for a meeting of the attestation commission.

We have developed a uniform for all structural divisions "Regulations on the certification of employees of the company" Agromat ". The certification procedure, the form and requirements for certification are the same for all its employees. At the same time, for each position, we have developed an individual set of competencies, professional and personal characteristics (based on the main tasks of the unit). Based on this set, forms for assessing employees holding various positions have been compiled.

Prior to certification, the personnel of the HR department together with the head of the unit determine the main goals and objectives of certification. To help them, we have developed a convenient form ( Annex 1). The manager sends the completed form to the HR department.

In all divisions of the company, the certification procedure consists of three stages:

Preparatory.

Certification.

Final.

The most important (and longest running) is the first one - preparatory stage, which actually covers the entire period of time between the last and subsequent certification. During this period, each employee has the opportunity to prove himself: competently performing the assigned professional tasks, taking initiatives, taking part in various projects, corporate events, etc. In preparation for certification, three documents are prepared for each employee of the company:

"Review-characteristic" Appendix 2).

"Form for assessing the level of development of competencies"- filled in by the immediate supervisor ( Appendix 3).

"Employee Self-Assessment Questionnaire"- filled in by the employee himself ( Appendix 4).

All forms are designed to be easy to fill out and take as little time as possible.

Immediately before the certification, the employee fills out a self-assessment questionnaire and gets acquainted with the response - a characteristic given to him by his immediate supervisor. In addition, he receives a form for assessing the level of development of his competencies and analyzes (together with the manager) the results of his activities for the last period (six months, a year). The preparatory stage ends here.

Certification stage. On the appointed day, members of the attestation commission conduct an attestation conversation with each employee of the unit. For each division, its own certification commission is formed. Its members are appointed representatives of those departments that most closely interact with the certified employees. As a rule, it includes:

employees of the department for work with personnel;

direct supervisor of the certified employee;

leading specialists of the division;

heads / leading specialists of related departments.

Due to the fact that the certification commission includes a wide range of specialists and managers, the most objective comprehensive assessment of each employee is ensured. Sometimes controversial issues that arise are resolved by voting of the members of the attestation commission - in accordance with the procedure approved in the Regulations.

During the meeting of the certification commission, each certified employee has the opportunity to give his own assessment of his activities, as well as the right to challenge the assessments and characteristics given to him by his immediate supervisor. It should be noted that there were cases when the attestation commission took the side of the employee, while the immediate superior recognized his estimates as inaccurate or erroneous. (This happened when the manager approached the certification formally.)

After the completion of the attestation conversation, the employee is given a final grade; recommendations are given for further professional and personal development.

The attestation commission, in its opinion, assesses the degree of compliance of the employee with the requirements of the company for his position at a given point in time. Our certification regulation provides for four assessments: Great, Okay, mediocre and Badly.

An employee who scored "mediocre" has the ability to remedy the situation. To do this, he (together with the manager) must draw up an individual professional development plan; after the implementation of all the measures envisaged by the plan, he gets the opportunity to re-pass the certification (after three to six months, depending on the complexity of the tasks). Thus, open, understandable for all "rules of the game" are established. In case of complete disagreement with the assessment of the attestation commission, the employee, in accordance with the approved procedure, has the right to file an appeal to the general director of the company within the specified time period.

What does it mean to successfully pass the certification? Each employee understands the "success" of the results in his own way, depending on what goals he sets for himself and how he relates to his work. One person agrees to consider only the maximum assessment as a success and, accordingly, an increase in the category, position, status. Another is pleased with the approval of the head, the third - confirmation of progress in his professional development. Today, the opportunity to save your job and get a chance to prove yourself once again, you must agree, is also good luck. As a rule, employees fairly objectively assess their labor achievements and professional level, adequately compare themselves with others, so the results of certification for both the employee and the manager are rarely unexpected.

After the end of the meeting of the certification commission, the manager for the assessment and motivation of personnel proceeds to the processing and analysis of the collected information and draws up a report on the results of the certification. In the report, each certified employee is given a short, capacious description, taking into account the assessment given by the manager and the results of the certification conversation. Thanks to this complex characteristic, the head of the department receives additional material for making managerial decisions, as well as assisting the employee in drawing up a personal professional development plan.

With regard to certification in our company, there is an "unwritten" rule: all employees of the company, even newcomers, take part in it. But for them this procedure differs from the “typical” one: the “youth” are immediately informed that the commission will not give them an assessment. New employees are preparing for certification together with the entire team - they fill out the documents, come to the meeting of the certification commission. Their main task is to take part in a certification conversation, to tell about their first successes and achievements in a new position, about their plans and wishes.

During the certification, the newly hired employee learns a lot about the company, gets to know the representatives of related divisions, and receives recommendations for further professional development. The members of the commission, for their part, have the opportunity to assess how successfully a person has adapted to the position and "joined" the team, as well as to "measure" his potential.

For beginners, participation in the certification is a training event. General emotional experiences help them quickly integrate into the team, become part of the team.

Today we can safely say: certification in the Agromat company is a holiday of professionalism! Each of our certification breaks the established stereotypes. We believe that this is the only way to perceive this procedure! The HR department is trying to convince not only the heads of departments, but also all our employees.

Annex 1 QUESTIONNAIRE for heads of departments The purpose of the survey: determine the goals and objectives of the upcoming certification. Before proceeding with the organization of the personnel certification procedure, it is necessary to set clear goals for this certification. Traditionally, there are three main objectives of certification: 1) making administrative decisions; 2) identifying the potential of employees; 3) assessment of the activities of the employees of the unit. It is recommended to combine in one procedure no more than two goals , for example: capacity and performance assessment, or performance assessment and administrative decisions, etc. The choice of assessment objectives depends on the needs of the organization at a given time. The absence of clearly formulated goals or the selection of too many of them significantly reduces the effectiveness of certification, since it makes it difficult for employees to understand and accept the assessment procedure. Exercise: The table shows the goals and objectives that can be achieved / solved using the certification procedure. Determine the goals / objectives for the next certification in your department - select the most significant at the moment (no more than two). Mark the goals and objectives that are most relevant to you (highlight in the table) and send this document (in electronic form) to the HR department. Objectives of attestation Making administrative decisions Identifying the potential (development) of employees Performance evaluation Certification tasks Change in wages Getting feedback from employees Assessment of employee performance for a certain period Changing the incentive system Identifying the potential of employees Assessment of their achievements and results over the past period Assessment of suitability for the position held Communicating what the company expects from employees Identifying training needs Assessment of their ability to perform new tasks (to adjust the organization's plans) Identifying work problems Employee career development Improvement of the current activities of the division / company Personal development of employees Obtaining information for planning the need for human resources Setting performance standards Department: __________________ Date of completion: _________________ Head of department (full name): ________________________

After graduation, he had the following work experience in companies (indicate city)

In PTK LLC "Agromat" has been working since "____" ____________ 200__ in the position (s) (list all previously held positions in the company)

During his work in the company (after the last certification), he underwent training ( indicate what trainings, seminars attended):

_______________________________________/________________year
_______________________________________/________________year

Qualified ( specify category): ____________________

Has rewards ( indicate if any): _____________________
__________________________________________________________

During his work in the company, he showed:

Professional quality _________________________________
__________________________________________________________
__________________________________________________________

Business qualities __________________________________________
__________________________________________________________
__________________________________________________________

Personal qualities ________ _______________________________
__________________________________________________________
__________________________________________________________

Attitude towards internal labor regulations / discipline in the workplace / compliance with accepted standards
__________________________________________________________
__________________________________________________________

Teamwork _______________________________
__________________________________________________________
__________________________________________________________

"____" ____________ 200__ Signature of the head ___________

Leader's position _____________________________________

I am familiar with the review-characteristic: (signature) /(FULL NAME.)/

"____" ____________ 200__year

Appendix 3 COMPETENCY ASSESSMENT FORM sales department manager (to be completed by the immediate supervisor) Instructions: Having carefully studied the list of professional and personal qualities, and having familiarized yourself with the rating scale, evaluate your employee according to the proposed characteristics. Try to be as objective as possible. FULL NAME. employee ___________________________ Position held _______________________ Rating scale: "5" - always shows this quality, fully meets the requirements of the company / division; "4" - often shows this quality, strives to meet the requirements; "3" - rarely shows this quality; "2" - does not show this quality in any way. List of competencies Grade Managerial qualities Ability to make decisions independently Ability to manage business processes Commercial thinking Systems thinking Ability and desire to train subordinates Competencies important in customer service Customer focus Knowledge of the product Knowledge of sales techniques Development of partners / clients Efficiency in work Attitude to work Loyalty to the company A responsibility Initiative Striving for self-development Individual qualities Focus on results Sociability Stress resistance Skill to work in team Signature of the immediate supervisor _____________ / (FULL NAME.) "_____" ____________ 200__ Employee signature _____________________

Appendix 4 EMPLOYEE SELF-ASSESSMENT QUESTIONNAIRE (filled in by each certified employee individually) Analyze your work and the main tasks that you perform on a daily basis in your position. Please fill in the indicated sections yourself. My unit ________________________ My post ____________________________ FULL NAME. ___________________________________ I have been working for a company for ______ years / months; in division _____ years / months In my position, I am responsible for: ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ The divisions of the company with which I interact: __________________________________________________________ __________________________________________________________ To do my job well, I need to know and be able to: __________________________________________________________ __________________________________________________________ To do my job even better, I need (I'm missing): __________________________________________________________ __________________________________________________________ I appreciate my work: "Excellent" / "good" / "mediocre" / "bad" ( underline the necessary) "_____" ____________ 200__ My signature _________________

* Attestation(from lat. attestatio- certificate) - review, characteristic; determination of the qualifications of the employee, the level of knowledge of students (or - the quality of products, jobs, etc.).
In the "Encyclopedic Dictionary of Brockhaus and Efron" attestation is defined as "a review of the ability and reliability of an official. According to the "Code of Laws" (1857 edition) in the track record of each official in a special column it was noted: "whether he is capable of continuing civil service and is worthy of a promotion, and if not, then for what reasons" ... A. this was of great importance; by the way, disapproving A. in the continuation of the service deprived of the right to a pension. A. is usually made by the immediate superiors of the official and presented to the superior - in certain cases. The right of the governor to certify the officials of the province under his jurisdiction follows from "his responsibility before the supreme government for the state of the province entrusted to him."

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editorial office

The demand for libraries in modern conditions largely depends on their work, on the ability to quickly respond to needs, take into account changes in the social structure of the population and build their activities on the basis of studying the interests, requests of library users, as well as predicting problem situations, finding ways to solve them. to ensure that libraries are successful.

A sociological approach is necessary to comprehend the real place of the library in general and each library in particular in a constantly changing socio-cultural environment.

The annual analysis of the text reports of the municipal libraries of the Pskov region clearly demonstrates that today almost all libraries are involved in active research activities. They not only take part in all-Russian and regional studies and monitoring, but also independently, based on their own needs, initiate various studies of a local nature.

Research work goes in several organizational directions:

Sociological / marketing research in order to match the range of library services to the expectations and needs of the population,

· Sociological research in projects to promote books and reading.

In the implementation of the first direction, the compliance of library services with the expectations and needs of users was studied and the tasks of determining the attitude of respondents to the library, identifying the degree of satisfaction of readers' needs, assessing the quality and cost of paid services were solved.

The main methods used were questionnaires, observation, polling, analysis of readers' forms.

In libraries MAUK "Centralized Library System", Pskovmonitoring of user satisfaction with library services took place, as a result of which the assortment and quality level of library services were analyzed. In total, 131 questionnaires were distributed among the respondents, containing 4 questions with multiple answers and social information about the respondent. The highest ratings from users among the libraries of the system were given to the library "Rodnik" named after S.A. Zolotsev and the I.I. Vasileva, among children's libraries - Library - Children's Reading Center.

During the regional month "Efficiency and quality of library services" in the branch libraries of the city conducted a survey of readers and virtual users ... To assess the quality of the organization of library information services, the SERVQUAL / LibQUAL method was applied. The comparative system of user expectations and the real state of affairs (actual quality of service) made it possible to accurately assess the situation and answer the questions: what is the opinion of library users about us, what should we strive for and where are our "weak points", is it possible to achieve the required quality by the previous forces and what is the order of the required changes?

In continuation of the events of the month, a questionnaire was held - self-assessment of library staff “My contribution to the library's activities”. A special place in the questionnaire was given to the study of the demand for information posted on the website of the CLS, the degree of its use and promotion of the system by librarians.

The action plan for the month of efficiency and quality also included: analysis of feedback books and suggestions, guest books and portfolio libraries; monitoring of the documentation of the head of the library (department of the library), organization of accounting and reporting in the libraries of the Central Library System.

Development Department MKUK "Central City Hospital named after M.I. Semevsky " a study was undertaken, the purpose of which was to determine the level of awareness of the population about the services of the Velikie Luki city libraries. The results of the study should help libraries identify the reasons for the decline in the number of regular users; evaluate the organization's activities in informing about basic and additional services; identify the most convenient services and channels for the dissemination of information for consumers; calculate the optimal frequency of updating information on the website of the central library and in social media.

The survey, which was attended by about 300 respondents, was carried out in the branch departments of the library system, educational and other institutions of the city. Some of the research findings have given librarians food for thought. For example, a significant proportion (12%) of those surveyed stated that they were readers of the library several years ago; 16% did not know about events held in libraries, but most of them want to receive information about events, exhibitions, new acquisitions and clubs working in libraries. The residents of the city named the library website and e-mail distribution as their preferred sources of information. Many people want to receive information from advertisements in the library, on social networks, from publications in the media, by phone.

Speaking about the quality of service in libraries, 60% of the respondents rated the completeness of information as "excellent", 58% - the efficiency of librarians. The rating "good" is given to such a criterion as "waiting time".

The result of the study was the creation of a strategy for promoting library services, in which the greatest attention was paid to measures to improve marketing technologies for promoting services: a set of measures to modernize the site, the introduction of additional services using Internet resources, the creation of thematic virtual and photo exhibitions on the site of the central library.

Surveys, questionnaires on the quality and efficiency of services were carried out in all branch libraries of the city. In branch No. 2, for example, there was a questionnaire table with a selection of questions on various topics: “For what purpose do you come to the library? “How are you being served?”, “Your opinion and suggestions on the work of the library”. Cards of 5 colors were laid out on the table, each color determined its own question. The user dropped a card of the color corresponding to his answer into the box.

Research aimed at finding out how satisfied the library readers are with the quality, efficiency of service, organization and replenishment of funds, working hours, etc., were also organized in the libraries of Velikoluksky, Dedovichsky, Ostrovsky, Pechora, Pustoshkinsky, Sebezhsky and other regions.

The results of the questionnaire were taken into account when drawing up a work plan and acquiring funds (MKUK "Central City Hospital named after MI Semevsky"); were voiced in the classroom of the school of continuing education (Velikoluksky, Porkhovsky districts).

In the Sebezhsky district (Boyarinovskaya rural library-club), readers were invited to evaluate the work of the library and make proposals for its improvement. As a result, it was proposed to unite two museums - a school and a library one, to jointly conduct subject weeks with the school, as well as a proposal to collect the memories of prisoners of the Krasnovatik camp, which was located on the territory of Boyarinovskaya volost during the Great Patriotic War.

Sociological research in projects to promote books and reading- the next area of ​​activity of municipal libraries in the system of research work. Reading is a complex process that requires certain efforts, skills, habits, and the habit of reading gives rise to the need for reading. The need to address the problems of studying the reading of young people is dictated by a number of social and economic factors: the situation of young people, the situation with education, publishing, information literacy. Among the local studies of municipal libraries, a significant place is occupied by questionnaires and polls on this issue.

"What are the youth reading today?" (Fishnevskaya rural library of Bezhanitsky district); "Youth and the Book" (Palkinskaya Central Regional Hospital, Vishlevskaya rural library, Novorzhevsk region); "The world of my hobbies" (Nasvinskaya rural library of Novosokolniki district); "I am reading ..." (Library "Rodnik" named after S. A. Zolotsev of the Central Library System of the city of Pskov) - these are just some of the titles of research carried out by rural and city libraries.

The conclusion made by library specialists based on the results of the questionnaire is that reading fiction is directly related to the educational process. Such writers as A. Pushkin, M. Bulgakov, A. Platonov, M. Zamyatin, F. Dostoevsky, I. Turgenev, I. Bunin began to appear in school forms. Students and schoolchildren of Z. Prilepin, V. Pelevin and the novels of the Strugatsky brothers began to ask more often. Traditionally, young people are in demand for books of the series "Stalker", "Fighting Magic", "Historical Fantasy". There is an interest in periodicals for young people: "Liza", "Caravan", "Covesnik", "Marusya", "Behind the wheel", "Miracles and Adventures", "Fisherman". At the same time, to the question: "How do you prefer to spend your leisure time?" high school students give preference to communication with friends and the Internet, visiting libraries, theaters, museums, exhibitions little time allotted. The task of the library, therefore, is to attract young people to the library halls, to develop an interest in reading through the use of non-standard techniques and forms of promoting reading.

In addition to questionnaires and surveys in libraries, regularly reader forms are analyzed different user groups. So, for example, the Ivankovskaya rural library of the Loknyansky district made an analysis of the reading of youth, employees and workers ("Reader of the XXI century. Who is he?"); Porkhovskaya district library - pupils 11 classes ("The Reader and the Library"), Pushkinogorsk Central Regional Hospital - reader forms and basic indicators of work with youth for 2012 ("What the youth of Pushkinogorie reads"); Pytalovskaya CRH - students of PU-19 and working youth, Zarechenskaya rural library of the Novorzhevsk district - workers of the livestock complex.

The thematic range of research carried out by municipal libraries includes other areas of library activity: local history, history of Russia and native land, elections, healthy lifestyle, etc.

Within the framework of events dedicated to the 85th anniversary Velikie Luki region, CRH them. IA Vasilyeva conducted a survey on the topic "Knowledge of the history of the native land: is it necessary or not necessary?" For the readers of the subscription .

Central City Hospital named after M.I. Semevsky (Velikie Luki) - questionnaire survey of students of the Agrotechnological College in the framework of the festive marathon "Russia in the heart and in destiny" in the Year of Russian History; survey"Book as a memory of the war"(branch No. 2. Velikiye Luki).

« Where does the Motherland begin, or what do I know about my area? " - this was the name of the research that was organized in libraries Kuninsky district during the preparation of the 85th anniversary of its foundation. 48 people from 33 to 80 years old took part in the survey. The questions included in the questionnaire concerned the history of the formation of the district, its symbolism (coat of arms with a marten), territory, population, famous fellow countrymen, writers, etc. Some of the questions in the questionnaire caused difficulties, for example, the question about the heroes of the Soviet Union - the natives of the Kunya land or the question about the honorary citizens of the region. "The work of libraries on this topic, especially informational, is more aimed at the younger generation, youth, and less attention is paid to older people in this regard," the authors of the study concluded.

Libraries of the region have always paid great attention to working with voters; during the election campaigns, various questionnaires and polls were carried out in Krasnogorodsky, Novorzhevsky, Palkinsky, Pechora and other districts: "Do you know about the elections?" "Elections are ...", "The main topic is elections!" "We vote for the future of Russia."

As part of the implementation of library programs aimed at the prevention of asocial phenomena, such as drug addiction, tobacco smoking and alcohol abuse, the library staff of Velikoluksky, Gdovsky, Kuninsky, Novorzhevsky, Novosokolniki districts, Pskova and Velikiye Luki interviewed adolescents and high school students to find out if they know where they can get information about the prevention of bad habits, what methods of addiction treatment are currently available and what alternatives to addictions are.

Sociological / marketing research can also be a tool for identifying promising directions for library development. For a better understanding of the direction in which to move on, Pechora the district library conducted an express survey among librarians based on the results of the work of the School of Continuing Education. When analyzing the questionnaires distributed at the last meeting, it turned out that library specialists are more in demand for practical advice for work, accompanied by multimedia presentations; reviews of methodological literature; the work of the Spiritual School; conducting skill contests.

Gdovsky librarians at the beginning of the school year at the school of continuing education were offered questionnaire "Colleagues' experience - into work practice", containing 4 questions, the answers to which helped to make additions and changes to the professional development program for the staff of the MBU "Gdovskaya District Central Library" for 2012 - 2014.

In the Kugultinskaya rural library in 2008, 15 forms were analyzed to study the interests of readers aged 17 to 23 years. They contain not only educational literature, but also popular science publications. In fiction, preference is given to the genre of fantasy, combat fiction, western, historical novel. The most read authors are Paulo Coelho, Angel de Cuatier, Haruki Murakami. The literature on psychology by D. Carnegie, W. Geller and others is popular. Analysis of the forms revealed the need to complete the collection with the most requested books.

In the first quarter of 2008, a survey was conducted in the rural library on the topic “Library in the life of a pensioner”. It was attended by 36 people, including 27 women and 9 men.

To the question of the questionnaire about whether a library is needed in our village, all respondents answered positively.

When asked about the frequency of visits to the library, the votes were distributed as follows: 16 people answered - 2 times a month, 11 people - 1 time per month, 9 people - 1 time per two months.

On the third question of the questionnaire "Does the book fund of the library meet your needs, interests, organization of leisure?" 50% answered that they consider reading to be their hobby and leisure. 30% answered - love for the book, 20% - with the aim of developing interest.

Almost all survey participants answered that the library fund fully meets the needs of pensioners.

Among the favorite authors are V. Pikul, A. Christie, I. Lazutin, J. Verne, M. Weller, L. Ulitskaya, B. Akunin. Periodicals of pensioners are interested in magazines and newspapers of various subjects: "Health", "Healthy lifestyle", "Selskaya nov", "Household economy", "Oracle", "Moy Uyutny dom", "Domashny Ochag", "Rodina", "Arguments and facts "," The Peasant "," Modishe Mashen "," Valya - Valentina "and others.

Readers noted what they liked the most in the library: the exhibition-lawyer "Legal Urgent", the information minutes "Beliefs, Rights, Responsibilities", the press exhibition "History in One Line", the exhibition-advice "Healing basket".

Everyone found the library schedule convenient for visiting. In a librarian, they see an interlocutor, an advisor and just a listener. The library for them is a center of communication, a place where attention is paid to them, "where we are needed and we are welcome."

The librarians outlined a plan to meet the wishes and demands reflected in the questionnaire. This is the expansion of subscriptions to 2-3 editions for pensioners, the organization of open thematic screenings of literature and book exhibitions.

In the first quarter of 2008, in the Kugultinskaya children's library, a survey was carried out among active readers “Study of the readers' interests of junior schoolchildren”. 17 people took part in the survey: 8 boys and 9 girls.

The analysis of the results showed that children are interested in reading, they enjoy visiting the library and, despite being busy with lessons and reading books, they find time to read for their souls to help the school curriculum. Children discuss what they have read with their parents and friends. The independent choice of books is in the lead.

In the Bazovskoy Rural Library, a survey of readers aged 7 - 9 was conducted on the topic: "I am a reader." The purpose of the survey: to study the interest in literature among schoolchildren. 22 students of the Bazovskoy elementary school took part in the survey. In September, the readers' benefit performance "Let's Look at the Reader's Form" was held. Alena Lukyanchuk became the leader of reading among the younger students, and Ira Morozova among the older ones.

In the October rural library, summing up the results of work in 2008, an analysis of the reader's forms was carried out. The purpose of this analysis was to identify the interests of readers of all social groups and the most active groups - those who often visit the library. The goals of reading, the types of publications read, the topics of the read periodicals and literature are clarified.

When analyzing the forms, it turned out that women are most actively reading. 41% are readers under 14 years old, youth - 2.9%, other social groups - 56.1%. According to the level of education, 3% of users have higher education, 54% - incomplete secondary education, 9% secondary and incomplete higher education. Primary education has 1% of readers. Therefore, the reader's requests are diverse and also depend on the type of activity of the reader.

The preference is given to fiction, the second place is occupied by popular science, the third place is the literature of agricultural content. The rest of the fund's departments are in almost equal demand from the reader.

In the Novospitsevskaya rural library for the study of readers' interests in the library there is a "Chest of wishes". Throughout the year, readers dropped their wishes for this or that literature and periodicals into it. After analyzing the requests, we can say that the majority of readers (48%) are in favor of more subscription periodicals in the library, including the journals Zdorov'e, Krestyanka, Priusadebnoe khozyaystvo; newspapers Argumenty i Fakty, Krestyanin, Sobesednik, Aybolit; teenagers noted the magazines "Marusya", "Rovesnik", "Tekhnika-youth", "Burda". 25% of the respondents, mainly the younger generation, spoke in favor of purchasing a computer, middle-aged readers want to read romance novels, students need books on economics and psychology. Also in September, a survey was conducted among 23 high school students, the purpose of which was to find out what role the local history literature has in the life of the reader.

As we can see from the examples carried out, only systematically organized research work in the library will allow librarians to study the information requests of readers and respond to them in a timely manner.

,

head of the methodological and bibliographic department

MU Stavropolskaya TsBS

Promotion of reading and the study of staff are the leading areas of research in the libraries of the Stavropol Central Library System

Sociological research, which has become a practice, helps librarians of the Stavropol Centralized Library System to adjust activities aimed at providing accessible and comfortable service to users, as well as to respond in a timely manner to readers' requests.

What do modern children like to read, what is the demand among them for fiction and popular science literature? How does the computerization of society and the poor material base in children's libraries affect the reading behavior of children? As they asked themselves these questions, librarians realized that they would not be easy to answer. It was decided to conduct a detailed study "The state of reading of children and adolescents in the Stavropol Central Library System" by the method of a questionnaire survey. Having received an interesting cross-section of statistical data, I wanted to go beyond statistical indicators, to look deeper into the world of reading preferences and motivations. For this, another study was conducted - "Book and Me". Its purpose is to find out how a book is reflected in the mind of a child, how he understands what he has read, what he pays attention to, first of all, when reading a work, what he feels.

Sixteen questions were included in the questionnaire, the answers to which suggested an analysis of the read work, their own conclusions and assessments. And although the anonymity of the survey was guaranteed, some of the guys tried to publicly declare their position, to publish their own opinions, and this was only welcomed by the organizers of the survey.

Getting acquainted with its results, we were convinced again and again: each book read is a step up in the development of a child, in his knowledge of the world around him and himself. How the guys overcome these steps can be seen from their answers.

Analyzing the children's answers, we made sure that they are always frank, sometimes naive, emotionally colored. We can safely say that many people know how to immerse themselves in a work of art after the author. The most accessible and understandable for young readers are the problems of good and evil, the feeling of first falling in love, friendship, relationships between peers.

The guys think about the actions, feelings of the literary hero, feel him as a person. Books evoke an emotional response in them. Being indifferent is an excellent basis for developing and deepening your reader's interest. It is also pleasing that in many of the answers "the light of thought" is clearly burning. Reflecting on the content of what they have read, children make important life discoveries for themselves.

The analysis of the data obtained during the questionnaire revealed some serious problems - not all children are able to comprehend the "interlaced" space, delve into the psychology of the characters, and express their thoughts. This means that reading must also be taught, and here for librarians, as well as for teachers, there is a huge field of activity. Once again, we were convinced when studying the materials of the survey: the mental and moral development of a child is impossible without referring to the spiritual potential of fiction, and especially to the Russian and world classics.

Experience shows that the results of each questionnaire survey of readers are a new cause for thought.

A modern library is a living, constantly evolving organism, and therefore librarians face new challenges: in particular, work to promote reading. Specific people are behind all the changes. The key figure in the library is the literate, knowledgeable librarian. In the books of aphorisms, you can find Voltaire's statement that without a competent librarian, a library is nothing, just a repository of books. And if there is no good librarian, there is no interested reader. Therefore, we considered personnel as capital, and their management is a priority in the activities of the library management. The study of the staff of the Stavropol Central Library System was facilitated by the sociological survey "Social portrait of a librarian." Professional orientation is not an isolated process that depends only on a new employee, including a young specialist. It takes place in real conditions and is determined by the system of job movements. The survey involved 60 respondents. The survey revealed:

the percentage of staff stability in the Central Banking System;

factors of choosing a profession and the formation of professional consciousness;

job satisfaction;

the attractiveness of the profession, its public recognition;

the possibility of professional self-realization;

information needs of specialists and the degree of their satisfaction;

the percentage of those working outside the profession specified in the diploma;

the degree of advanced training of library personnel.

The study allowed not only to get a real picture of the state of human resources, but also to identify promising directions in personnel policy.

The study made it possible to highly assess the level of organizational and corporate culture in the CLS, as well as the correspondence of the socio-psychological climate in the team to the norms of human communication. We made sure that the overwhelming majority of participants get satisfaction from their work, despite the low level of salaries. Librarians are truly and deeply concerned about the prestige, preservation and development of the CLS. At the same time, the percentage of employees of retirement and pre-retirement ages is very high, so you need to take care of professional change, developing a system of labor incentives and continuous professional education.

The result of the study "Social portrait of a librarian" served as a reason for further work. The methodological service decided to conduct a study among young librarians "Self-assessment of the work of a library employee". Purpose of the study: identifying the potential opportunities of young specialists, the formation of a personnel reserve, the motivation of a young specialist. For the study, we used a questionnaire developed by specialists from the Scientific Library of the Siberian Technological University (Krasnoyarsk). The survey was attended by 22 employees of the Stavropol CDS under 36 years old. The questionnaire contains 12 questions for which the respondents were asked to assess their abilities. The study showed that almost all librarians have higher education, but only 14% have higher librarianship. As a result of processing questionnaires to the question "What types of activities are the most complex and difficult?" revealed: work that requires high professionalism and experience, as well as oratorical skills, causes the greatest difficulties. An important place in the study was given to the issues of improving the professional level of young employees. During the survey, information was revealed about the sources of obtaining professionally significant information, directions and forms of professional development. Half of the young employees have not developed the habits of independent work with professional printed publications.

The research showed that the majority of young library employees are satisfied with their work and feel confident in their workplace.

When defining the ideal portrait of a librarian, the overwhelming majority of respondents confirmed that a modern librarian is, first of all, a professional in his field, capable of mastering new things, doing his job responsibly and conscientiously, having organizational skills, an independent and proactive employee. We only have to regret that such qualities as the ability to maintain normal relations in a team, exactingness towards oneself and others, were among the latter. This allows us to conclude that young employees are not sufficiently proactive, purposeful, and unsure of themselves.

The main motivating factors in the work of young employees are: interesting work, recognition and respect of colleagues, social security. It follows that the top-level needs (the need to unlock their potential, the need for recognition and respect) came to the fore in job satisfaction.

At the same time, the study revealed a number of problems and shortcomings in working with young librarians. In this age category, the percentage of specialists with a library education is low - 14%. In the conditions of the stability of the staff in the library, it is difficult to increase the position of staff. Free vacancies for managers and leading specialists do not appear often (if not rarely!) Such a motivating factor as the prospects for career advancement is, according to young specialists, in 9th place.

The research has shown that young employees work extremely poorly on themselves, on raising their professional level. 50% of them rarely or do not read professional literature. Among the reasons for this phenomenon are the following:

busy library work, lack of time;

misuse of working hours that are planned for reading professional literature;

Lack of need for self-education, insufficient manifestation of activity and initiative on the part of young specialists led to the fact that the most difficult and difficult activities for young specialists were the development of documents, public speaking, work with financial documents, preparation of lectures, reports, messages. These facts indicate that the system of advanced training is in need of significant adjustments. It is necessary to involve more young specialists in conducting seminars, courses, round tables, etc.

We have presented only two areas of research that are being carried out at the Stavropol Central Library System. The first group includes research on reading promotion. The second group of studies includes the study of the personnel resource of the system. Based on the results of research, decisions are made that make people think, create and develop.

,

head of the innovation and methodological department

MUK "Centralized Library System

Sociological Service of the Central District Library of Izobilnenskymunicipal district: from work experience

In the early 90s, the librarianship of our country was on the verge of significant changes. Libraries have already begun profiling in many CLSs. We remember the first libraries of family reading, libraries-museums, libraries of historical and spiritual revival, etc.

In 1991, on the initiative of the director, a sociological center was created on the basis of the central regional library, the research of which helped the libraries of the Izobilnensky district to determine the directions of social and cultural programs.

So, for many years, the Ptichenskaya rural library (program "Seven-Ya"), the Baklanovskaya rural library (program "Cossacks"), the Staroizobilnenskaya rural library (the program "Old-time old"), the Ryzdvyanenskaya village library (program "Ecology ").

In the process of implementing these programs, many questions arose concerning the study of the information needs of readers and the correspondence of library funds to them, the introduction of the most effective forms and methods of mass work, attracting potential readers to the library, etc., to which it was necessary to get answers. As a result, the episodic studies carried out have acquired a systematic character.

In order to provide a scientific basis for this work, the specialists of the Central Regional Hospital developed a package of regulatory and methodological documents: a standard regulation on a sociological service, a concept for the development of a sociological service for the next 5 years, a comprehensive target program for the development of a sociological center and a work plan for the sociological service. Also, a series of classes on sociological research was developed and training sessions for personnel were held at the School of Library Innovation.

Since 1995, fruitful cooperation of the central library with the research department of the Russian National Library (St. Petersburg) on ​​the problems of reading in small towns of Russia began. The following problems have been studied on the basis of the district libraries:

· Contemporary literature: scale of values;

· Reading of modern Russian literature, historical fiction, reading of youth;

· Modern literary process and real reader demand;

· Place and role of the book in the life of society;

· The fate of literary and art magazines and their role in preserving a single cultural space in Russia;

· The path of the book to the reader and the role of libraries in this process;

· Reader preferences in the libraries of Izobilnenskaya CLS.

In the libraries of the region there were days of complete accounting of the reader's demand: the reader's forms were studied, a survey of readers was carried out, the reading circle of various categories of readers was revealed.

The Russian National Library has issued informational editions "Reading in the Libraries of Russia", which used the data obtained in the course of sociological research carried out in the libraries of the Izobilnensky District.

In 2002, the sociological center of the Central Regional Library took part in the second All-Russian competition of municipal libraries "Modern trends in serving readers" with materials on the study of readers and reading in the Izobilnenskaya Central Library System and was awarded a special prize.

The most important socio-demographic factor influencing the demand for libraries today is, of course, the sphere of education. We are observing an increase in the share of students among library visitors, and the percentage of requests related directly or indirectly to training, to the regional component, to programs of secondary and higher educational institutions is growing even faster. Today these requests account for over 50%. Information services are used by 38% of educators. Marketing research "Information support of the educational process", conducted by the Central Regional Hospital, allows you to monitor the situation in schools and libraries, including adjusting the library's work on scientific and methodological support of the teaching process. Research helps to find out how ready teachers are to work on new programs, use new technologies in teaching, and cooperate with partners.

The CRH pays special attention to informing socially vulnerable groups of the population. The main goal of this work is to create a system for informing persons with disabilities, including information support centers. The priority tasks of the sociological service in this direction are: studying the information needs of this category of readers, analyzing the state of library funds, organizing its completion and expanding the range of periodicals, providing the disabled and the elderly with copies of legislative documents related to social protection and pensions.

Izobilnenskaya CLS has developed a "Concept of continuous environmental education and upbringing", which defines the main areas of work aimed at creating a system of information support for environmental education and the mass dissemination of environmental knowledge. The Ryzdvyanenskaya village library became the basic platform for work in this direction. The Sociological Center of the Central Regional Hospital has developed questionnaires, prepared materials for conducting surveys and interviewing on this topic. Thus, more than 20 specialists from 11 teams and more than 60 students were interviewed. The results obtained made it possible to identify the information needs of the respondents and analyze their attitude to the environmental problem. And librarians were able to identify the most effective forms of work with various categories of readers.

Much attention in the CRH is paid to the adaptation of young people in society, their interests and leisure activities. Marketing research conducted by the sociological service helps to identify the degree of socialization of our youth and to identify the role of the library in this process. Employees of the Moscow, Novotroitsk and Solnechnodolsk Libraries make a special emphasis on working with young people. Relations with the Novotroitsk vocational school no. 36 and the Moscow vocational school no. 43 have become close.

The concern of the district library institutions with the increasing negative phenomena in the youth environment promotes cooperation of interested organizations in the prevention of alcoholism and drug addiction. By combining efforts, the Department of Education, the Central Library and the Izobilnenskoe Deanery have developed a comprehensive program “Spirituality. Moral. Culture ". Research work preceded its implementation. The Sociological Center conducted questionnaires "Drugs and Youth" (teenagers and their parents were interviewed) and "Morality and spirituality: what do these concepts mean to you?"

One of the most attractive topics the sociological service is working on is reading and leisure in the family. Here such problems as a young family, raising children, family relations, and conflict situations in the family are closely intertwined.

The conducted sociological research on local self-government issues gives us the opportunity to study public opinion of the population on the most important aspects of the life of municipalities, determine the range of reading of specialists, the level of awareness and political culture of respondents, identify the most pressing topics of information, find more effective forms of service.

Studying the interests of readers, we came across a group of extraordinary people who are fond of theater, painting, classics and poetry. At their request, a literary theater was formed on the basis of the Sobesednik literary and musical club, which delighted our readers with theatrical performances based on the works of I. Bunin, M. Tsvetaeva, M. Zoshchenko, I. Ilf and E. Petrov, A. Pushkin, A. Akhmatova, A. Chekhov.

Izobilnenskoe regional literary association "Svetelka", operating on the basis of the Central Regional Hospital, unites the writers of the region - venerable authors and just beginning to try their hand at writing. The specialists of the sociological center conducted a number of interviews and polls in the district schools in order to identify talented youth, thanks to which the literary association "Svetelka" was replenished with new members.

The library is now becoming a center of attraction for people who are looking for the truth, their meaning in life. For this category of readers, the CRH operates a Sunday school for children and adults, among which sociological polls are also constantly conducted, touching upon such vital issues as morality, spirituality, attitude to Orthodoxy, to the holy places of the Fatherland and others.

The data obtained in the course of many studies carried out by the sociological center of the Central Regional Hospital of the Izobilnensky District are used not only in library practice. We try to convey them to the general public through the media. The data of the studies carried out are also used by the specialists of the Central Regional Hospital in the preparation of works for participation in all-Russian and regional competitions.

The experience gained in conducting sociological research was reflected in the organization of problematic seminars and round tables, in improving the quality of library services for readers and raising the professional level of librarians.

The sociological service of Izobilnenskaya CLS sees the prospect of its activity in the creation of favorable conditions for the prompt provision of information to users, modernization of librarianship in the area, the introduction of new information and management technologies, in forecasting the priority areas of library services for the population of the area.

,

methodologist of the MUK "Trunovskaya intersettlement

central regional library "

Questionnaire and its role in attracting readers

to the libraries of Trunovsky district

There are many communication tools and techniques in order to get closer to the reader, to find out his interests - individual conversations, interactive forms of work, observing readers visiting the library, and much more. Our library experience of studying the reader suggests that the most effective and efficient forms of study are questionnaires, testing, polling, collection and analysis of reader reviews, that is, the techniques used in sociological research.

The librarians of the municipal institution "Trunovskaya Intersettlement Central Library" have been systematically engaged in the study of readers, especially having intensified this work in the last five to six years. The reasons for this are as follows: firstly, knowing our reader, we can serve him better, more clearly imagine what a modern person needs from a library; promptly take into account the requirements, requests and wishes of all categories of readers; determine trends in the development of information needs and thereby anticipate their fulfillment; influence the acquisition of the fund. Secondly, taking into account the research results, we are planning further work of the libraries. Thirdly, questionnaires, tests and polls, if carried out correctly, tend to be liked by readers. This contributes to the establishment of closer contact, the ability to challenge the reader to a frank conversation, despite the fact that the librarian respects the condition of anonymity. Fourth, with our mini-studies, we try to awaken the interest of readers in any relevant and important issues, unobtrusively draw their attention to something that you don't always ask or talk about.

For readers-children held game-questionnaire "Who owns these feelings?" The address to the reader says: “In fantastic works and fairy tales there are plots when people are deprived of their feelings for one reason or another. Some sell them, as in the novel by D. Crews "Tim Tyler or a Sold Laughter", other people leave these feelings and this loss turns into a real tragedy for a person. Remember how it happened to Kai in the fairy tale "The Snow Queen"? Imagine the incredible: our friends from various literary works have lost their feelings.

Lost feelings are listed for you. Tell me who to return them to. Just do not make a mistake, otherwise the person will cease to be himself "

V the questionnaire "I love these books!" P 77 respondents aged 9 to 15 took part. Among them - 72% are women and 28% are men. Readers were asked to name their favorite writers, favorite books and favorite genres, and also answer the question: “How do you find out about books that are worth reading? Whose advice do you usually follow? "

In February 2008, a survey was completed "What does reading mean to me?" The object of the study was students of the 11th social and humanitarian class (6 girls and 14 boys).

The purpose of the survey: to study the reading preferences of young people, their attitude to the book, to what they read.

In the course of analyzing the questionnaires, librarians were faced with the fact that young people do not know how to share impressions about what they have read, they have no ideals in literature, and many do not have favorite works. Based on the results of the survey, the librarians outlined a work plan, which includes:

· Recommendation to youth of literature necessary for study and recreation, through the organization of round tables, reader conferences, presentation of book exhibitions, reviews of books of cultural value, for the socialization of the personality of a young person;

· Completing the collections of municipal libraries with classical fiction literature, as well as books by contemporary authors - laureates of prizes in the field of literature.

Research activities carried out by the libraries of Trunovskiy district make it possible to compose a portrait of a modern reader, to identify needs, to understand his views, to find out opinions on a variety of problems and issues, to determine his intellectual, psychological and moral levels. Thanks to this, we timely adjust the work in this direction.

For those who conduct research work in the library

Butenko, to conduct applied research: a guide for a librarian /; Grew up. Institute of Culturology. - M .: RIK, RGDB, 1994 .-- 96 p.

Vasiliev, research in libraries: practical. manual /,. - SPb: Profession, 2003 .-- 176 p. - (Library workshop).

Organization and conduct of sociological research in libraries / SGK UNL im. // The system of advanced training of library workers in the region for 2009. - Stavropol, 2008 .-- S.33-42.

Sociologist's workbook / total. ed. G. Osipov. - 4th ed., Erased. - M .: KomKniga, 2006 .-- 476 p.

Samokhin, in the library, or a librarian as a sociologist: practical. a guide for those who want and love to explore. - M .: Ros. state young man. library, 2008 .-- 194s.

Yadov, sociological research: description, explanation, understanding of social reality: textbook. manual /. 3rd ed., Rev. - M .: Omega-L, 2007. - 567 p. - (University book).

On the information and reference portal "library. ru» , in the "Libraries" section (Sociologist's page) you can find:

· Information about research, as well as about past and upcoming events (conferences, seminars, competitions, etc. - not only library ones) related to our topic;

· Bibliography and texts - articles on the sociology of reading and librarianship, dissertations, case studies.

On the site "socioline. ru"(Sociology in a new way) published publications on sociology, presented in electronic form.

Sociological research in the library industry of the region ………………………………………………………………………………… 4

, Organization of professional competence development in the regional library industry: sociological analysis ……………………………………………………… .. 10

Using the resources of sociological surveys in the process of budget planning ……………………………………………………… ... 13

Sociological Research as a Method for Studying the Quality of Services Provided by Libraries of the Georgievsky District ………………… 16

Conducting sociological research in the libraries of the Kursk municipal district ……………………………………………… ... 19

Study of library services for the population of the city of Neftekumsk ……………………………………………………………………… .. 22

Library research as the basis for the organization of library services for the population of the Andropov region ..................... 24

The value of sociological research in the work of the libraries of the Pyatigorsk CLS …………………………………………………………………. 29

Questionnaire survey and its role in attracting readers to the library: from the experience of the MUK "MCBS" Blagodarny district ......... 31

Sociological research in the practice of librarian work …………………………………………………………………… .. 33

The experience of sociological research in the libraries of the Neftekum region ………………………………………………………… .. 35

Study of the readership in order to analyze the activities of the library …………………………………………………………. 37

Sociological research in the libraries of the Grachevsky district ……………………………………………………………………………. 38

Promotion of reading and the study of staff are the leading directions of research in the libraries of the Stavropol Central Library System ……………………………………………………………………………………. 42

Sociological Service of the Central District Library of the Izobilnensky Municipal District: From Work Experience ……. 46

Questionnaires and its role in attracting readers to the libraries of Trunovskiy region ………………………………………………… .. 49

Transcript

1 PROFESSIONAL PERFORMANCE SELF-ASSESSMENT SHEET One of the main goals of a school librarian's portfolio is to evaluate and self-assess their professional performance. Evaluation of the effectiveness and efficiency of his work can be based on competence skills, and above all the skills associated with the use of new technologies of library processes. Skill level I do not know or do not fully use it I use it with low efficiency 3 5 I use it effectively 6 I use it very effectively, I constantly improve Competence skills Design skills 0 Plan the work Define the goals, forms and methods of library services Predict the desired results of activities Analyze the work Determine the effectiveness services and prospects for its development Look for the reasons for failures in the shortcomings of their own activities Communicative Establish optimal relationships with various groups of users Find ways to solve library problems with the school administration Coordinate their activities with subject teachers and class teachers Pedagogical and oratory Conduct mass events

2 Organize a certain system of measures for the formation of information culture Technological Work with C 5 Work with office programs for creating electronic documents (Word, Excel, Publisher, Power Point, etc.) Use Internet resources Use a scanner, copier TOTAL POINTS 0 One of the most important activities of the school library is the formation of the information culture of students and teachers. It is assumed that the “formative” himself is at his best in this matter. At what height the test can show. Of course, if you do not dissemble with yourself. Indeed, as a result of testing, gaps are clearly visible, and, therefore, you can decide in which directions you should work on yourself. The test assumes that the librarian in his work (self-education) also uses libraries as a reader. Therefore, answering questions 4, one should proceed from the position of the user, not the library employee. For each of the questions, there are three options for answers, from which you should choose one that is most suitable for you. Write your answers as follows: a, c, 3b, etc. Using the key, write down the score for each answer and calculate the result. Question I think that in the library If they send me to advanced training courses Answer options a b c you can always find what I will go because the management needs it far from everything you will find that I will go to acquire new knowledge you will never find what I will refuse since they give nothing

3 3 I think that every specialist should read mainly books on his magazines on his books and magazines on related specialties 4 When I am in the library I try to use the catalog occasionally I turn to catalogs I don’t turn to catalogs 5 I try to deliberately regulate the flows coming to me ( radio, TV, books, conversations), choosing only what to focus on myself more, so as not to miss anything limit the quantity, using only the main thing 6 When I read a book on, I mainly pay attention to the main ideas, logic and argumentation of the author quality presentation and style When I read a book that goes beyond the scope of my immediate activity, I do it due to the desire to expand the general erudition of interest in improvement and my professional knowledge, indications of its usefulness from the side of a person I respect For me, graphics, diagrams, drawings in books or articles are usually more useful than text, if they are accurate, useful, if they support are no more and no less useful than other materials are explained and explained by the text

4 I internalize new ideas best when I can relate them to current and future activities Apply them to specific situations Find their similarity to familiar ideas 0 When I read a journal article in my spare time, it will most likely be a scientific research report devoted to a discussion about an interesting a person or an event Exchange of experience with colleagues I participate in events, speak, communicate, try to learn something new I take part, as it is necessary I do not participate, since the benefit is insignificant Reading domestic literature I try to follow all the new products from time to time I find some work of little use in reading modern literature 3 Abstract journals I regularly look through I know that there are such journals I find it difficult to answer what it is 4 For home library books, I subscribe 3 journals, some books for subscribe one journal, as it requires the administration 5 Computer technologies by electronic means of obtaining I would like to, if possible I use traditional sources 6 Studying foreign experience I read translated publications in periodicals I independently translate small articles I read scientific works in the original

5 Ways of obtaining sources by interlibrary lending services of a scientific library services of a library at the place of work I study works of a theoretical and pragmatic nature only theoretical research practical recommendations After a conversation, a discussion I can remember everything, without difficulty only in general terms what interests me 0 Information obtained from books I use it at the level of concepts at the level of the main idea at the level of modeling the situation Key to the assessment Answers 3a, 4a, 5a, 6c 6 a, b, 3c, 4a, 5a, 6b, b, b, b, 0b, a, a, a, a, a, 0c 5 3b, 4b, 5b, 6b 4 b, a, 3b, 4b, 5c, 6a, a, a, a, 0a, b, b, b, b, b, 0b 3c, 5c, 6a c, c, 3a, 4c, 5b, 6c, c, c, c, 0c, c, c, c, c, c, 0a If you scored from 5 to 4 points, you have a fairly high level of information culture. If your score is between 45 and 4, you have work to do. Think about what you can do to improve your information culture. If the score is less than 45, you will have to work hard. My answer options: b, b, 3c, 4b, 5a, 6a, a, b, b, 0c, a, c, 3b, 4b, 5a, 6a, c, c, a, 0c. Points total:

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Self-assessment sheet of the teacher's pedagogical activity (full name), educational institution, subject taught) (available qualification category) (category for which you are applying) Dear

IN AND. Pavlova,

Director of the Pskov regional

universal scientific library

Self-assessment as a method of staff development
and improving the library's activities

The adoption of the ideology of continuous improvement presupposes a rethinking of the stereotypes that have formed over the years and the implementation of its reengineering (introduction of new approaches). This requires a thorough analysis of existing methods for the effectiveness of achieving quality objectives.

Such an analysis was carried out by the Pskov Regional Universal Scientific Library (hereinafter - PUNL) in the form of a self-assessment of activities for participation in the competition for the quality award of the Government. This was our first experience of participating in such a prestigious competition, but we became diploma winners and received a full assessment of our activities from independent experts and identified areas for improving the library's work on the quality management system.

The system of advanced training of library specialists in the Pskov region is based on the regional target complex program for the implementation of additional professional training and continuing education "Modernization of libraries based on quality management" for 2009-2011. The program is aimed at introducing into the work of such important principles of quality management as customer orientation, a process and systematic approach to organizing library services and continuous improvement of services for the population; assimilation of the philosophy of quality and methods of self-assessment of activities.

Within the framework of production meetings for middle managers of PUNL, production meetings are held at which the issues of introducing quality management into the library's activities are considered: customer satisfaction with the quality of service, interaction of departments to improve the quality of services, the introduction of information technology, the quality of databases and an electronic catalog, etc. ... The agenda of the meetings includes issues of self-assessment of the activities of the structural divisions of the library.

Self-assessment of structural units is carried out according to the model and criteria of the quality award of the Government of the Russian Federation, which are acceptable for any organization, firm, department, etc.

The model includes two groups of criteria:

• the first group of criteria characterizes how the organization (in our case, the department) achieves results in the field of quality, what is done for this ("opportunities");
• the second group of criteria characterizes what has been achieved ("results").

The main role in the departments of the library is played by its leaders (criterion "Leadership"). They define the core values ​​and principles of the department, described in all other criteria. They also form a network of basic processes that cover the work of the department and affect its results (criterion "Processes"). For each of the processes and for the department as a whole, quantitative indicators are determined, with the help of which the level of their implementation is analyzed (these indicators are used in the results criterion).

Based on certain values ​​and principles, the policy, strategy and plans of the department are developed (criterion "Policy and strategy"). The planning process includes reviewing activities and identifying ways to improve them (all criteria for opportunities) and determining the level of performance indicators of the department (criteria for results).

The strategy and plans of the department must be provided with all the necessary resources, including personnel (criteria "Personnel" and "Partnership and resources"). For this, the requirements for the necessary resources are determined, their availability is ensured, the ways of the best use.

Since the employees of the department are not only one of the types of resources necessary for the execution of work, but also creative, proactive participants in the process, personnel management is singled out as a separate criterion, which includes the promotion of the activity of employees, their involvement in improving activities within all criteria.

Successful planning of department activities and provision of its resources is the basis for the direct work described in the criterion "Processes". The management of processes is carried out through the established indicators of their implementation. Such management includes maintaining a stable level of processes and improving them in order to fulfill the strategy and plans.

During the implementation of the processes, indicators of their implementation are formed and tracked, which are the basis for the criteria for results. The achieved indicators are compared with the planned values.

Based on the analysis of the results achieved (including their comparison with the results of other libraries), the leaders of the departments revise and improve the basic principles and values, which leads to new improvements in performance and improved results. Thus, all the criteria are linked into an integral, closed management system for a department or organization as a whole.

During the self-assessment of the department, a process of group work takes place, in which the following are involved: the team of the department participating in the self-assessment directly, the heads of all structural divisions who take part in the discussion and give recommendations, the entire team of the library, which is informed based on the results of meetings and further participates in working groups organized to carry out improvement activities. And, of course, first of all, the administration of the library, which, based on the results of self-assessment and discussion at the production meeting, makes management decisions for corrective actions aimed at improvement, provides resources, sets deadlines and who are responsible for the implementation of certain actions, schedules subsequent hearings and develops plans. in quality for the entire library.

Internal information, communication processes provide a common understanding of the goals and objectives of the library.

Thus, we see the effectiveness of production meetings on self-assessment of the activities of structural units in the fact that they (production meetings) motivate many people, including those who do not participate in it, but receive the appropriate attitudes from its participants, own all information about the activities libraries and gain new knowledge. Thus, full involvement of staff in the library management process is achieved.

For three years, all structural divisions of the library carried out a self-assessment of their activities. Let me give you two examples.

1. After a self-assessment of the acquisition department, certain changes were made to improve the library's work. In the structure of the department, a Center for Library Acquisition was created in order to support the current acquisition of libraries in the region. The center formed consolidated library orders to publishing houses and bookselling organizations, distributed and formalized gifts from charitable organizations and foundations.

The Acquisition Center received further development after conducting a self-assessment of its own activities:

• Organization of the Days of the Collector for the libraries of Pskov and the region,
• Conducting presentations of publishing houses in Moscow and St. Petersburg (such as: Eksmo, Vlados, Grand-Fair, etc.), distributing advertising materials to help the current acquisition of libraries,
• Organization of training events at the Zonal Quality Schools, where presentations of publishers are also held and orders for literature for libraries are made.

2. The second example concerns the department of literature in foreign languages, which, after a self-assessment of its activities, was reorganized into the International Library Center.

The work of the department of literature in foreign languages ​​in the traditional form, even with the creation of the Center for educational and methodological materials from the German Cultural Center. Goethe in St. Petersburg, did not contribute to the development of the library as a center for intercultural cooperation. The Center was faced with the task of establishing external relations and developing partnerships of the library.

Self-assessment contributed to:

• Further establishment of international relations with countries of near and far abroad: France, Germany, Poland, USA, Finland, Austria;
• Strengthening relationships with the Consulates of bordering countries: Estonia, Latvia and Lithuania;
• Development of good-neighborly relations with the Republic of Belarus, creation of the Center for the Belarusian book "Slavic World";
• Organization of activities for the rapprochement of different cultures, citizens of the former Soviet republics living in the region, cycles of meetings "Dialogue of Cultures".
• Promotion of literary-artistic and information-book resources through project activities to the countries of far and near abroad;
• Attracting foreign library specialists to conduct training seminars on quality management;
• The introduction of electronic user services.

Self-assessment of the library's activities, in our opinion, is one of the main components of the work of the central regional libraries of the constituent entities of the Russian Federation. It is a complex and multi-stage process, at the base of which there is an equally important personal self-assessment process ... Psychologists, sociologists, managers now talk a lot about the self-esteem of the work collective, which reflects the measure of self-esteem, confidence not only in their own value, but in the value of the activities of the organization in which you work.

However, it must be remembered that the basis of the success of the activities of a group, collective, organization in which a person works, as modern research shows, is precisely personal self-esteem.

This is evidenced by our first experience in the certification of library specialists in 2008. To carry it out, the questionnaires “Employee self-assessment” and “Manager's assessment” were developed.

Each questionnaire includes an assessment of personal and business qualities in the following categories:

• independence;
• persistence;
• the ability to defend your point of view;
• the ability to understand issues;
• ability to coordinate and interact;
• ability to control work;
• attitude to work;
• experience;
• compliance with the position.

The official performance of an employee is assessed on the basis of his compliance with the qualification requirements of the position held, job descriptions, as well as on the basis of an assessment of the quality of the work performed by him and its effectiveness.

Based on the results of certification, an employee is given one of the following assessments:

• corresponds to the position held and official rank;
• corresponds to the position held, corresponds to the official rank; but the commission does not recommend a transfer to another position;
• does not correspond to the position held and official rank.

The results of the certification are recorded in the certification card and in the minutes of the meeting of the certification commission. The employee gets acquainted with the certification card on receipt.

Based on the results of the work carried out, it was concluded that self-esteem is important both for the employee himself and for the manager, since it makes it possible to identify reserves for increasing the level of employee return, to find out what needs to be done in the field of self-education and self-education.

Of course, the process of self-assessment of both a personal and a structural unit and organization is a laborious process and requires special training. For this, we conduct seminars, trainings, workshops, creative laboratories, group and individual consultations. Classes are held for various categories of employees on the following topics: “Self-assessment as a factor in personal and professional development”, “The art of conflict resolution”, “Leader and leadership”, “Technology of team building”, etc.

Self-esteem is the road to self-improvement, to the quality of activity to which we strive. And this is one of the promising areas of activity of the central regional libraries of the constituent entities of the Russian Federation.