How to refuse and return equipment to Rostelecom? How to return the attachment

Rostelecom's digital interactive television is about to take first place in Russia in terms of the number of connected users among cable operators in Russia. I think that in another year or two of such aggressive expansion and increased advertising, the height will be taken! The service can be purchased as a complex package, which also includes Internet access and/or SIP-telephony, or as a separate service.
To date, there are three ways to watch Rostelecom television.

1. Normal connection- The subscriber concludes an agreement at the sales office for a package of channels with a fixed monthly tariff, the installer pulls the cable from Rostelecom to the apartment, puts an STB set-top box like the one shown above and connects to the TV.

2. TV 2.0 (OTT service)- there is no mandatory connection to the RTK network. You can be connected to absolutely any provider. The main thing is to have access to the Internet.

TV set-top box 2.0 connects to the router and TV. She herself accesses the Internet and then you watch those channels that were purchased with a subscription that came with the kit. At the time of this writing, only 2 tariffs were available. Each of them must be paid monthly.

3. Online- through the browser, open the itv.rt.ru website on the computer and watch open channels.

As you understand, this method also absolutely does not require a connection to the Rostelecom network, just access to the global web from any other operator is enough. If you want to watch paid channels - buy a subscription and enjoy life. This option is best suited as a country house, as well as owners of modern SMART TVs.

In this article, I want to elaborate on how to connect a regular Rostelecom television with an STB set-top box to a TV and a router on my own so as not to pay an extra 300-500 rubles to the installer. Moreover, even for an ordinary layman, this should not cause any particular difficulties.

Unpacking TV box Rostelecom

The standard kit for connecting IPTV digital television includes everything you need:

TV set-top box with USB connector (STB receiver) Power adapter 12V 1.2A Universal remote control - fits any TV HDMI cable 1.5 m AV adapter cable 1.5 m (TRRS mini-jack - 3xRCA) Ethernet cable 3 m Adapter 3xRCA - SCART Batteries AAA Set-top box manual Remote control setup manual Remote control code reference book Warranty card

As you can see, here are the cables for connecting to the TV, and the network patch cord, and even the batteries were not forgotten.

What else is needed for the service to work?

Firstly, the TV itself, since it is impossible to connect the set-top box to a computer monitor or laptop.
Secondly, if you have an Internet connection from Rostelecom, then you need a router with the ability to allocate one of the LAN ports for connecting the receiver. In some branches, among the requirements for the router, there is support for working with virtual VLANs. It is better to clarify this in advance in the technical support of the provider.
Thirdly, if the router is in one room, and the TV is in another and the distance between them is more than 3 meters, then you need to take care of buying a long patch cord in advance. Fortunately, there are no problems with this now - the cable can be made and compressed in any more or less large computer store.
I also want to additionally attach a few useful files:
Instructions from the STB set-top box - link
Interactive TV User Guide - link

Connecting STB to TV

Included with the Rostelecom TV set-top box are cables that will allow you to connect it to absolutely any TV - hdmi, "tulips" and an old SCART.

If you have a modern TV - LCD or plasma, then it is best to connect the TV box to the TV via an HDMI cable. Why? I already posted a detailed answer here -. In short, it is this standard that provides the best picture quality and allows you to experience high picture quality on the operator's HD channels. Here is the HDMI connector on the receiver:

It is better to connect STB and TV in the off state. Despite the fact that this is relatively safe, it is still best to exclude the possibility of failure of one of the devices due to a potential difference.

Connecting the set-top box to the router

There is no WiFi module on a standard STB receiver (not TV 2.0) and you can only connect a Rostelecom set-top box to a router via an Ethernet port. There he is:

One of the connectors of the bundled network patch cord is connected to it. On the other hand, it is connected to the LAN port of the WiFi router, ADSL modem or GPON terminal, which is pre-configured for the service.

With the very connection of devices with wires, there are no difficulties. They appear further when the user tries to set up Rostelecom television on the router to include an STB receiver in it. That is why I want to highlight this issue separately and in more detail.

Configuring the router port for a TV set-top box

You can’t just plug the receiver into any kind of connector on a router or modem - nothing will work. It must first be configured correctly.

As an example, I will consider one of the most popular routers - D-Link DIR-300. On other models, the web interface will of course be different, but the principle of action itself remains unchanged. Do the same and you'll be fine! If you have any difficulties - write in the comments - I will try to help!

So, as a rule, in most cases, for the Interactive Digital Television service to work on a router, it is enough to simply separate the port by configuring it in bridge mode. On D-Links, this is done as easy as shelling pears, via Click'n'Connect or IPTV Setup Wizard.

Specify the network connector where the receiver will be connected and apply the changes. Ready!

A little more difficult in cases where it is necessary to additionally register a virtual network identifier - VLAN ID. This is practiced in many branches of Rostelecom. In this case, you must first find out your ID in technical support. It can sometimes be very difficult to do this, due to the fact that the call center that accepts applications is often not up to date at all and it is better to ask immediately to be connected to local support specialists.

After you have found out your Vlan ID for IPTV, we register it in the router parameters and bind it to the desired LAN port.

First activation and activation of the service

So, all the wires are connected, the router is configured, the moment of truth has come. Turn on the power supply. Select the video output on the TV. The Rostelecom logo should appear on the screen - a multi-colored ear. The download process takes up to 5-7 minutes. If the device sees the presence of a new firmware on the server and starts flashing, it will take even more time. Upon completion of the gadget download procedure, you should see the authorization window:

We enter the login and password from the card that was given to you in the subscription department when concluding the contract.

If suddenly the prefix begins to swear at the wrong username and password, even if you entered it 100% correctly, and gives an activation error:

Then in 99 cases out of 100, this means that you have configured the router incorrectly somewhere. The receiver most likely receives an IP address from the DHCP server of the router and cannot reach the Rostelecom network. So check your router settings.

If other errors are given, see the detailed description.

Note: Most likely, you will immediately encounter the fact that the Rostelecom remote control does not adjust the sound volume. This is fine. The fact is that you must first connect the remote control and your TV. Instructions on how to do this can be found here - link. If something does not work out, read the additional one.

Benefits of digital television Rostelecom

At the end of the article, I want to talk about those interesting goodies that distinguish this service from similar offers from other providers.

1. View control. Thanks to this feature, you can pause any live TV show. If you wish, you can view it first. The maximum duration of the pause is no more than 6 hours in a row, after which it is automatically turned off and the set-top box switches to the current broadcast on this channel. Viewing control allows you to watch programs from the archive for the last 72 hours on any channel.

2. Video rental. All the novelties of the film market are now available to you at home - films, series, programs and cartoons. Basically, the content is paid, but the prices are quite reasonable.

3. Multiscreen. Now you can watch all the channels from the purchased TV packages not only on the set-top box, but also on your tablet, phone and SMART TV. And at no extra charge.

4. Karaoke. If you like to sing always and everywhere, then Rostelecom Interactive Television is your choice. More than 2000 compositions of different genres and directions. Anyone will find something to their liking. Access for 48 hours to the entire Karaoke catalog - 150 rubles.

5. Parental control. Does your child spend a lot of time in front of the TV? Now you can easily control it! At the time you set, access to the Internet and TV for your child will be closed.

When deciding to change the operator or refuse home television services provided by Rostelecom, users are faced with the question of whether it will be possible to return the set-top box and get its full cost back. To find the answer, you need to refer to the text of the contract, which spells out the conditions and options for stopping the operation of the equipment.

Rostelecom TV set-top box: repair and replacement

Like any equipment, a TV set-top box is not immune from breakdowns and malfunctions. Often, it is the fact that the device periodically fails that pushes the owner to think about the advisability of its further use.

The most common problems associated with the incorrect operation of the set-top box:

the equipment does not turn on;
the same video is shown cyclically on the screen;
a message appears stating that ;
an error occurs while searching for the server;
the picture of the broadcast freezes and breaks up, and the sound is also distorted;
no signal at all.

If there is no boot process, restarting the set-top box can help. When the reboot does not lead to a positive result, it is very difficult to identify and fix the problem personally. In this case, you will need to seek help from a specialist.

If, when the equipment is turned on, the same presentation video is constantly spinning on the screen, the cause may be incorrect settings of the set-top box or failures on the part of the operator. In the first case, you should re-set the port parameters for STB; in case of repeated problems of this kind, it is recommended to contact technical support.

If the set-top box cannot get an IP address, then most likely the reason is in the router. It could be:

damage to equipment components;
reset.

To identify the problem, it is worth referring to the router's configuration parameters, which can be done through the web interface. Here you need to clarify whether a separate connection for IPTV has been created and whether the port for the set-top box is defined.

Attention! Be sure to check if IGMP Snooping is enabled.

An error in the form of a message that the server was not found may indicate a failure on the provider's side, so only company employees can fix it.

A crumbling picture and a stuttering sound can occur in the following cases:

increased load on the Internet channel or router (solved by setting up traffic distribution, that is, reducing the speed of downloads and other operations dependent on the Internet);
mechanical or poor connection of connectors (changing the fiber and reconnecting the connectors can help);
the problem of equipment operation on the part of Rostelecom (you need to call technical support).

If the set-top box displays a message stating that there is no signal, the cause may be the video input that was not correctly selected when the TV was turned on. Faulty cable or set-top box components can also be sources of error.

In situations where the user repeatedly contacts the service to fix equipment malfunctions, there is nothing left but to return the equipment back to Rostelecom.

It is also worth replacing the set-top box if there is a weak Internet bandwidth, usually subscribers connected to a DSL network or villagers using a Wi-Fi connection face this.

When changing providers or when a decision is made to purchase a satellite dish, as well as if you want to connect a regular cable TV, it becomes necessary to hand over a set of equipment provided by Rostelecom.

How to return equipment to the provider Rostelecom

Most users are faced with problems when they want to return equipment and return money for a TV set-top box purchased from Rostelecom. The text of the contract between the subscriber and the provider usually contains clauses stating the transfer of equipment for life use, or a period is specified during which the device can be returned.

Attention! The main legal document regulating the relationship between the buyer and the seller is the "Law on the Protection of Consumer Rights", on which it is necessary to rely.

If the manager for some reason refuses to return the money and pick up the equipment, you should write a written claim / statement in 2 copies, indicating the reasons for the appeal, the results of communication with the company representative and state the essence of your requirements. Do not forget to get a copy of the document, with a mark of acceptance for consideration.

After that, you will only have to wait for an answer and make a decision based on it. A likely development of events may be going to court, but usually, if the set-top box has no mechanical damage, defects, there is packaging and checks, the seller has no reason to refuse payment.

If the client of Rostelecom is faced with the question of how to return the set-top box, then it is worth starting with a call to the customer support service and getting advice. In case of difficulties, you can apply with a written claim to the operator's office, or make a request orally using the hotline.

When connecting the services of the Rostelecom provider, the client gets the opportunity to use the company's standard equipment. Experts recommend using the original product, as this is what becomes the key to quality customer service. For individuals, Rostelecom offers to lease equipment, buy equipment for a lump sum or in installments.

Important! If the client draws up a lease agreement, he can at any time exercise his right to redeem the technical support provided to him.

After the conclusion of the lease agreement, the client must:

Pay monthly set user fees.
Observe safety precautions when working with equipment.
Return the devices after the expiration of the contract.

These rules apply to the following products of the company: home Internet, television.

Each service provider has its own equipment. It has a different cost, which is determined by the main characteristics.

For home internet:

Routers.
Routers.
Modems.

Depending on the data transfer rate, connection type and other additional features (for example, the built-in Parental Control), the cost of models varies from 900 to 3800 rubles. Thus, it turns out that if the client takes the cheapest modem for rent, he will pay 69 rubles per month in addition to the main account according to the tariff plan. And for the most expensive optical router - 110.

For interactive TV:

When connecting television from Rostelecom, the user will not have much choice what equipment to choose. For 2018 the company provides:

for 350 rubles (rent - not provided).
for 2900 rubles (rent - 99 per month).
An adapter for a wireless connection for 1400 rubles (rent is not provided).

Attention! The cost and model of the set-top box may vary slightly depending on the region.

The company also sells additional consumables: cables, converters, splitters, and more. But it is impossible to issue a lease on them. If the subscriber wants to purchase Rostelecom products, he will have to pay for them when concluding a service agreement.

How to pay for equipment rental

When concluding an agreement with Rostelecom, the subscriber receives a copy of the document, which indicates individual personal accounts. The cost of rented inventory will be automatically credited to the main balance. To pay for the use of equipment, the client only needs to deposit the specified amount to the account. The cost of tariffs and equipment rental can be viewed on the official website of Rostelecom.

Payment Methods:

Branches of Rostelecom.
RTC terminals.
Banks.
Salons of cellular communication.
Cash desks or ATMs of Sberbank.
Post office.
Subscriber's personal account.
Official site ru.
Mobile phone account.
Electronic wallets.

Thus, despite the numerous payment options, regardless of how the payment is made (cash or non-cash), it is enough for the subscriber to know the personal account number of the connected service. At the same time, in some cases, an additional commission for a money transfer is possible (for example, in banks that do not cooperate with the company).

Important! If an installment agreement is drawn up for the equipment, charges and payments are made in the same way.

How can I buy Rostelecom equipment

According to the rules for the provision of communication services to individuals (available at the link), subscribers have the right to redeem equipment at any time of its use. To get the equipment in the property, the client must contact the company's office to sign the appropriate contract. A service center specialist will help you write an application and calculate the amount for payment

Attention! The repurchase of equipment is carried out by a one-time repayment of the residual debt by installments, or by payment of the full cost.

If, at the time of purchase of equipment by Rostelecom, the total amount of rental payments exceeds the cost of the device, the client will pay only the monthly rental fee. For example, a user has activated the Home Internet service using a rental device. Every month he pays 69 rubles. on account of rent. After 14 months, the total amount will be 966 rubles, and the modem costs 900. To buy the modem, he will need to pay 69 rubles (monthly rent).

The subscriber can also receive technical means in the property if he makes the established installment payments. Installments are issued for 12, 24 or 36 months.

Possibility of refusal and return of equipment

In some cases, the client may be required to refuse the services of Rostelecom. The reason may be different:

moving to another place of residence;
choice of another telecom operator;
refusal to use the Internet or interactive TV.

Regardless of the reasons, the subscriber has the right to terminate the contract with the Internet provider.
This is done by submitting an appropriate application to the office of the company. At the same time, in accordance with the previously signed agreement, the individual is obliged to return the equipment taken for lease. The return is made according to the Act of acceptance - transfer of the technical device. Whereby:

there must be no breach of warranty seals;
equipment is in good condition.

The company's specialist conducts an inspection of the integrity of the configuration, and the technical condition, based on the results of which, a decision is made to return. If an employee detects malfunctions, the client will have to pay for them.

You can find a list of Rostelecom branches in your city on our website. Before you go to a particular branch, call there and ask if they accept applications for termination of the contract, since this can not be done in every representative office. Do not forget about the possibility of temporarily disconnecting the service during your departure or vacation, as this will save you time and you can easily resume using the services you are used to. If you were denied a termination attempt, you must provide a reason for the denial. If it is in the text of the contract you signed, then you will have to fulfill this condition. If it is not there, then you can write a registered letter addressed to the leadership of your city and state in detail the essence of your situation.

How to refuse and return equipment to Rostelecom?

Usually, speed drops occur during peak hours, when most people return from work and sit down at computers and laptops. Technical failures on the line of a higher provider are not excluded.
So, you have decided to connect to another provider. If you have a router or modem that was given to you along with the contract, then we look at the conditions under which it was transferred to you. If you do not have a clause about selling it to you in installments, then it will be enough for you to return it.

If such an item is present and the amount of its value has not yet been redeemed, then you will need to pay its full value. Interactive television has firmly entered our daily life.

Not only is the quality from a conventional antenna several times worse, but the set of additional services is very extensive.

How to terminate a contract with Rostelecom without a headache?

If you do not want to deal with the procedure in advance and print documents, then it is better to immediately come to the office, where employees will carry out all the steps on their own.

Documents are filled out, you sign.
If there are no factors that would prevent the termination process, then the contract is terminated.
There is an immediate shutdown of services.

Debts The main problem in terminating the contract is the presence of debts. When receiving an application, the employee checks the status of the account.

If the balance is negative, then he will send the client to make a payment, after which you need to come back to the office. See also: Rostelecom personal account login by personal account number Therefore, check the balance in advance before contacting the branch.
This can be done in several ways:

Go to the site, log in to your personal account.

Termination of the contract with Rostelecom and return of equipment taken in installments

Attention

The system has a special item for paying for Rostelecom services.

You can transfer funds from WebMoney and Yandex Money.

Problems when handing over equipment When you know how to terminate an agreement with Rostelecom for a home telephone, Internet and other services, you can talk about possible problems during this procedure. Often customers receive equipment when connected, several schemes are used:

Free rent.

Info

You can use the equipment for the entire duration of the contract completely free of charge.

Rent with payment. Usually this option is used for expensive equipment.

Installment purchase.

When renting, the client is obliged to hand over the equipment after termination of the contract.

The company's specialist accepts the device, inspects its external condition, determines its serviceability.

Termination of the contract with Rostelecom: Internet, telephone, television

But nothing is written in the contract in the field on the transfer of equipment (the field looks like the phrase equipment is transferred to the subscriber and several boxes under which it is signed, redemption one-time payment, redemption by installments, rent; not a single box is ticked or any other sign). By the way, it was not I who signed the contract and the acts (the contract was drawn up for me), since I was not at home, everything was signed by a friend. I am attaching a package of documents. Please tell me on what legal grounds I can refuse to buy this equipment and how to arrange it correctly, thanks in advance for your help. termination of the contract, payment by installments, contract with Rostelecom, Rostelecom, prefix from Rostelecom Collapse Lawyers' answers (4)

All services of lawyers in Moscow Examination of work contracts Moscow from 4033 rubles. Termination of the loan agreement at the initiative of the borrower Moscow from 10,000 rubles.

How to terminate the contract with Rostelecom

The text of the contract between the subscriber and the provider usually contains clauses stating the transfer of equipment for life use, or a period is specified during which the device can be returned. Attention! The main legal document regulating the relationship between the buyer and the seller is the "Law on the Protection of Consumer Rights", on which it is necessary to rely. If the manager for some reason refuses to return the money and pick up the equipment, you should write a written claim / statement in 2 copies, indicating the reasons for the appeal, the results of communication with the company representative and state the essence of your requirements. Do not forget to get a copy of the document, with a mark of acceptance for consideration.

After that, you will only have to wait for an answer and make a decision based on it.

Rostelecom TV set-top box: repair, replacement and return

You can watch TV on multiple TVs using the Multiroom service, or even on computers, laptops, tablets and phones using the additional Multiscreen service. To watch television, Rostelecom needs a set-top box and a video sender.

Their cost is very significant and, most often, they are purchased in installments for 36 months. If this period has not yet passed since the conclusion of the contract, then most likely you will need to fully redeem this equipment when terminating the contract.

If you rented a set-top box, then it will be enough to pay the costs for the current month of providing this service. Termination of the Rostelecom phone contract With the advent of cellular communications and affordable mobile phones, the demand for a home landline phone has decreased.

Many believe that these expenses are useless and decide to turn off the Rostelecom phone.

How to terminate an agreement with Rostelecom on a home phone and the Internet

If the equipment is out of order, then it is necessary to conduct an additional check. When the breakdown occurred due to the fault of the subscriber, he is obliged to reimburse the cost of equipment. If the malfunction occurred due to factors independent of the client, then compensation is not assigned. Some expensive equipment, such as set-top boxes, the company sells in installments. Within a few months, a payment for equipment is also added to the subscription fee. After repayment of the entire amount, the equipment becomes your property. In this case, it will not be possible to sell the equipment back to the company. It is unprofitable for a company to purchase used equipment that has a certain level of wear and tear and may fail in the future. You can write statements and complaints, but the process will end in nothing. The purchased equipment is your personal property, the company only acted as a seller.

When you made a decision to connect the Internet, telephone or television from Rostelecom, an appropriate service agreement was concluded with you. If suddenly, for some reason, you decide to disable any service, then you need to write an application to terminate the contract.

In this article, we will consider the procedure and the list of required documents. Application for termination of the contract with Rostelecom First of all, we need to download a sample application for termination of the contract and fill it out. Open it in a text editor and the following page will appear in front of you: As you can see, we will need the number of the contract concluded with you, as well as information about the employee in whose name the application will have to be written. Naturally, you do not know the last name, first name and patronymic of the employee, so you will have to call the nearest branch of the company and clarify who to write the application to.

How to return the prefix to Rostelecom and terminate the contract

Replacement and repair of a TV set-top box
How to hand over Rostelecom equipment

Civil law
Contract law