What to do and where to complain if they are hung in the store. Cheating in a restaurant - shortage, underweight and eaten dishes Where are weighed most often?

All our misfortunes begin with the phrase: "How, did they not tell you anything?"

He (on the phone). Girl, girl, what's the matter? My phone has been silent for several days, girl?

She... How? Didn't they tell you anything?

He... No.

She... Did you get a postcard?

He... No.

She... How? You should have received.

He... Yes. I didn't get it.

She... You should have been get. (Hangs up the phone.)

He (dials). Young woman!..

She... Fifteenth.

He... Dear fifteenth. My phone has been silent for three days.

She... Didn't they tell you anything? ..

He... No no nothing. And there was no postcard. And what happened?

She... There should have been. Did they call you from the office?

He... No.

She... Weird.

He... What happened?

She... Your number has been changed.

He... Girl, dear, fifteenth, don't quit. For what? Why?

She... You will find out there.

He... Maybe you know why there are no letters, telegrams. For a very long time.

She... How, you don't know yet? (She clicked. Disconnected.)

He... No no. What happened? Please!

She (clicked, turned on). It's been a month since your address was changed.

He... Ouch! Ay! For what? Where to run? Have the whole house changed?

She (clicked). No. Only you.

He (confused). What to do? I'm so looking forward to it. And then letters come, summons to the name of Krysiuk. Where to send them?

She... Wait, didn't they really tell you anything?

He... No.

She... This is for you.

He... How? .. I ...

She... Your surname has changed due to the introduction of a new station. Didn't you receive a postcard?

He... No ... What to do now? Nobody knows me ...

She (clicked). You have been warned. Here's a list. There is a bird in front of you: "Warned."

He... No no. I didn't get anything.

She... So you get it. (She clicked, hung up.)

He (dials). Young woman...

She... Eighth.

He... I'm fifteen, please.

She... Wait a minute.

He... Excuse me, dear fifteenth, what is my name now?

She... Is this Krysiuk?

He... Y-yes ...

She... Now, now ... Semyon Emmanuilovich.

He... So I no longer ...

She... No no. It's all left. Year of birth - 1926.

He... I'm forty-two ...

She... This is the old way. You are now fifty-six, Jew!

He... Again?!

She... Yes. Parents are landowning kulaks.

He... Where? What? What are the landowners? We are employees ...

She... No no. This has been changed. A postcard should have been sent to you, but I can read it to you if you like.

He... Yes. Yes. Necessarily.

She... Krysiuk Semyon Emmanuilovich, fifty-six years old, from dispossessed, seller.

He... Who?

She... Vendor of the vegetable department.

He... Allow me. I am a doctor. With the highest. First medical in the fifty-second year.

She... No no. This has been canceled. You are a salesperson.

He... Where, in which store?

She... You are out of work right now. You are under investigation and have signed up.

He... For what?

She... Underweight, body kit. This is not in the card, or you hid it. I do not understand. You will be sent. There is something small. Well, you have relatives there ...

He... I'm not there.

She... Now it is.

He... Where?

She... In Turkey.

He... Turks?

She... No ... Now the Palestinians. It says here that you submitted some documents. They asked for something.

He... What did you ask for?

She... It is not clear here. You are denied. And a statement from the neighbors. They ask you to isolate.

He... But we do not know each other. I've never seen them.

She... The request is being considered. Thank you for having time. I don't have to answer, I'm going on maternity leave tomorrow, so I'm in a good mood today!

He... Thank you, fifteenth, may your child be healthy.

She... So you don't leave the house now. Neighbors can beat you up.

He... OK. Thanks. And then there are letters, summons addressed to Krysiuk, what to do?

She... How is it? Answer. That's all for you!

He... Excuse me, do I have children?

She... Now ... Masha, look at Krysiuk's children ... (She clicked.) Wait a minute! (She clicked.) Two. The son is eighteen and the daughter is twenty-seven.

He... Where are they?

She... He asks where they are. (Click.) We left last year.

He... Are they writing to me?

She... Wait a minute. (Click.) They were informed on your behalf that you had passed away.

He... And to everyone who remembers me under my old name? ..

She... Better not to communicate. You already have enough ... you still have a course of treatment ...

He... From what?

She... It says here - tuberculosis.

He... But I'm healthy.

She... Said - cough.

He... Perhaps.

She... You are supposed to have something here.

He... What?!

She... A fine of some kind.

He... Thanks.

She... Yes! You must appear.

He... Well, to hell with him.

She... No. For money. The translation was. But you were not found.

He... How - not found? They find it all the time.

She. You were not found and sent back.

He... Where does the translation come from?

She... Not said.

He... Tell me, girl, have they not changed my appearance?

She... Here you give. But how can you change your appearance? I have no time for stupidity. (Click.)

He... So what should I do?

I myself would not have thought of that. But colleagues from "KP-Nizhny Novgorod" suggested. It turns out that manufacturers of packaged products cheat like cheap fraers, not adding buckwheat, sugar, rice and so on to the bags. Let's say the pack says 1 kilogram, but in fact it weighs 900 grams. It seems not critical, but, you see, it is unpleasant. 10 deceived customers - and the store owner takes the cost of the whole bundle. Can you imagine what kind of money it is? Considering the scale of our supermarkets. And we are talking not only about rice, buckwheat, flour, but also about packaged vegetables, fruits, pasta, milk. In general, I could not stand it and, hiding the revolutionary banner in my backpack, I went on reconnaissance.

FORGOT ABOUT THE LIBRA

The first store I got into was "My Auchan" on Tverskaya. It opened in August last year literally a stone's throw from the State Duma. The people are dark. Especially tourists. And everyone is pushing each other, apologizing, because there is not enough space, despite the two floors. To begin with, I took four packaged packages - buckwheat (unground), wheat flour, a half-baked horn (pasta, in our opinion) and rice (long-grain). And he went with them to look for control scales. Not on the first floor, neither on the second. I go to the seller. He thought I was a kettle and sent me to the checkout. Like, there your buckwheat will be weighed. But I know that the checkweigher has to stand separately. They called the administrator. And she admitted that they just forgot to put them.

I paid and went to another store. Buy scales.

As it turned out, the sellers of "Auchan" have nothing to be ashamed of. Those bags that I bought are underweight only for flour. And then - only 2 grams! And buckwheat, rice and pasta, on the contrary, have an overweight - from 4 to 30 grams. Well, where, one wonders, is the deception?

LET'S GO LOOK FOR A POTATO

Attempt number two. Perekrestok store on Yasnogorskaya Street (south-west of Moscow). I put the scales in a storage box (no palette, as they say) and proceeded to the display cases. I took the vacuum-packed sausages (who knows if the weight indicated on the barcode corresponds to the real one?), Another pack of flour, a net of potatoes and three lemons (firstly, because my throat was tight, and secondly, recheck the store scales , those on which buyers weigh vegetables and fruits).

Checkweighers were available at Perekrestok. And they stand next to the extreme cash register. The sales assistant, seeing me weighing a packet of flour, looked at me as if I were the last miser. But I steadfastly withstood her gazes and hastened to write down the results. Lemons - grams per gram, flour - too, sausage - 4 grams underweight. But the underweight of potatoes is 112 grams! This is too much. After all, this is a whole potato. And if you consider that I buy potatoes once a month, then this is 12 potatoes per year. Decent casserole of borscht. My scales showed the same ...

Sellers told me that not many people use checkweighers in their store. Mostly retirees. And only fruits and vegetables are weighed, but not packaged products.

WHERE DO I HAVE SO MANY PASTA

On Novoyasenevsky Prospect, I choose another chain supermarket “I am Favorite”. Perhaps the quietest of the three. The area is large, there are not so many people. I chose the products at random. Breadcrumbs, rice, sugar, buckwheat, pasta ... The administrator was not at all surprised when he saw me dumping it all onto the checkweigher. You never know the little bitters walks.

The results are not overwhelming. Rice underweight - 5 grams. Buckwheat underweight - 10 grams. But with pasta, the overweight is as much as 20 grams! So it turns out that I am not enough rice with buckwheat, but I got pasta for free. There are no problems with breadcrumbs and sugar - in both cases the overweight is 2 grams.

SPECIFICALLY

How many do not add to the packs (according to the results of the experiment)

Wheat flour - 2 grams

Shebekinsky pasta - 2 grams

Rice - 5 grams

Buckwheat - 10 grams

Boiling potatoes - 112 grams

DISASTER SCALE

So, let's make a simple calculation. In an 800-gram pack of buckwheat, we found an underweight of 10 grams. The capacity of the truck is 20 thousand kg. These are 25 thousand packs. If you subtract 10 grams from each, you get 25 "left" kg. 1 kg of buckwheat costs 35 rubles, it turns out that on one truck, due to the underweight, the manufacturer earns 875 rubles.

Have you ever felt deeply deceived when you looked at a plate with a salad ordered in a restaurant? If so, then the feelings that the columnist experienced recently will be clearly familiar to you.

How does it happen ...

Perhaps the underweight of the ordered dish is one of the most offensive phenomena that catering customers face. Restaurateurs like to underweight in different ways. Most often we are talking about the banal "minus 30-50 grams" in a salad, the output of which on the menu is 300-400 grams.

Anything can be underweight: appetizer, soup, hot second and even dessert. The calculation is based on the fact that the client will not make claims, because, firstly, he is hungry and, as a rule, in a hurry, and secondly, he will hardly be able to prove the absence of grams of food in the plate on the spot.

There are also more sophisticated methods, for example, replacing the ingredients of a dish. Some readers have repeatedly complained about the cases of replacing the cheese "Mozzarella" with the Soviet "Poshekhonsky" in the capital's restaurants.

Another "business" is underfilling. And okay, if they brought you a decanter of vodka, where instead of the ordered 200 grams, 150 are splashing. In this case, you can get the measurement of the liquid from the bartender who has a beaker.

But what if they brought you, for example, a glass of an alcoholic cocktail full of ice? That is, instead of the ordered 200 grams of cocktail, the maximum you drink is 100–150 grams. The rest will be water in the form of ice cubes. At best - from the filter, at worst - from the tap.

By the way, banquet "extortions" can be considered a separate topic of conversation. The observer, who himself worked at one time in a public catering, witnessed how the "carve-up" of food and drinks between restaurant employees takes place.

In fact, only 60–70% of what is ordered goes to the table in the form of snacks and alcoholic cocktails. The "extra" food remains in the storerooms of the restaurant, and the imported alcohol is shared fraternally between the waiters and bartenders.

Who makes the menu?

According to STB 1209-2005 “Public catering. Terms and definitions ", a menu is a list of products of own production located in a certain order, purchased goods offered to the consumer in a certain period, indicating the mass, volume or other measure of the unit of the product (portion) and the price; wine list - a list of alcoholic beverages arranged in a certain order, indicating the volume or other measure of a product unit (portion), price.

The menu is drawn up on the basis of the assortment list of products of own production and goods sold by the local executive and administrative bodies.

In accordance with the "Recommendations for the preparation and design of menus in commercial catering facilities" (approved by the First Deputy Minister of Trade of the Republic of Belarus M.I. other nations, the menu must include an assortment of dishes of the Belarusian national cuisine.

The menu indicates name of a dish, product, weight, volume or other measure of a product unit (portion), their price. For alcoholic beverages, the menu indicates the capacity of the consumer container and the price, as well as the volume and price of the portion. The serving size of alcoholic beverages is determined by the pricing instructions for public catering facilities.

For champagne and sparkling wines, the price on the menu is indicated per unit of their consumer container. For certain forms of service (buffet, reception, etc.), it is allowed not to indicate the output of dishes, products and their price in the menu.

The output of dishes is determined and indicated in the menu, taking into account rational consumption rates (salads up to 100-150 g, hot snacks - 70-100 g, soups - 250-300 g, hot dishes - 100-150 g, side dishes - 150-200 g and etc.).

In the menus of restaurants, cafes, bars, the composition of dishes and products may be indicated, photographs of the dishes sold may be placed. The name of the dish, its output are indicated in accordance with the technological documents for its production.

How to deal with underfilling and underweight?

Despite the fact that in the Belarusian legislation there are documents that give recommendations on how the menu should be drawn up, unfortunately, there is no information on what to do in case of an obvious underweight or underfilling. With this question, we turned to the main department of the consumer market of the Minsk city executive committee.

According to the head of the catering department Irina Shulyakovskaya, in case of obvious detection of underweight / replacement of ingredients, it is necessary to demand a control measurement of the portion weight on the spot. You have the right to contact the waiter with a request to carry out a public overweight either of the entire volume of the ordered dish, or in its components separately. At the address request, the overweight process can take place both in the kitchen in the presence of the client and in the service hall.

“If you are denied an advantage, you can record this in the Book of Comments and Suggestions, and also send an additional appeal to the main department of the consumer market of the Minsk City Executive Committee, or to the Ministry of Trade of the Republic of Belarus. On a specific fact, checks will be carried out, ”said I. Shulyakovskaya.

As noted by the leading specialist of the Legal Services Center Alexey Nesterenko, one of the basic consumer rights established by the Law of the Republic of Belarus "On Protection of Consumer Rights" No. 90-З dated January 9, 2002 is the right to receive necessary and reliable information about the offered goods (works , services).

According to paragraph 5 of Art. 7 of the said Law, it is envisaged that when providing public catering services to a consumer, at his request, information on the composition of food products, dishes, culinary products specified in the menu, and methods of their culinary processing must be provided.

As a rule, information about the composition of the dish is brought to the attention of the consumer by indicating the ingredients and their quantity (weight) in the menu. Of course, the dish must exactly match the information provided to the consumer.

The absence of the declared ingredients, the substitution of one ingredient for another without the consent of the consumer, the discrepancy between the mass of the dish and its ingredients stated in the menu is not allowed.

If the consumer was not provided with complete and reliable information about the ordered dish, which entailed undesirable consequences for the consumer, then the consumer has the right, at his discretion, to demand: replacement of the dish or immediate gratuitous elimination of deficiencies; a commensurate decrease in the purchase price; return of paid funds (in case of refusal to use the dish). The consumer also has the right to demand compensation for losses, if any.

If the catering service provider (cook, waiter, bartender, etc.) deliberately replaces ingredients with cheaper ones, underestimates the weight of the dish (ingredients) in comparison with that indicated in the menu, then such actions may qualify as consumer fraud, which is part of an administrative offense under Art. 12.16 of the Code of the Republic of Belarus on Administrative Offenses.

If the violation in question is allowed at the direction of the head of the catering establishment, then there is such an administrative offense as violation of the rules of trade and provision of services to the population, which entails the imposition of a fine, and may also result in the revocation of the license for retail trade and catering.

However, it should be noted that the violation in question is difficult to prove and is revealed, as a rule, only through a test purchase.

Please note that an application with a request to conduct a test purchase in a specific restaurant should be addressed not to the catering department of the main department of the consumer market of the Minsk City Executive Committee, but to the department for combating economic crimes of the Ministry of Internal Affairs of the Republic of Belarus, or to the tax service at the place of registration of the catering point.

There are a great many different shenanigans in restaurants. Among them there are popular, rare and very exotic ones. The purpose of the deception is simple - gain or disguise the shortage. Fraud in a restaurant is rarely at the point of a single person - a waiter or a bartender. In the overwhelming majority of cases, this is a conspiracy, including with the restaurant manager. Of course, if the latter is not the owner of the restaurant, but a hired manager. A waiter, especially an experienced waiter, when taking an order, focuses on several parameters - what is the number of the company, how much alcohol is ordered, how the menu is carefully studied (price list). A recommendation, without leaving the checkout - carefully look at the menu, pronouncing each item of the order (dish, drink) and, of course, its price! As soon as you or your "companions" at the feast begin to name prices, discuss them, add them up (albeit jokingly), the waiter will not cheat you. This is verified.

How can we be deceived in a restaurant? There are many ways, let's talk about the easiest and most common ones to implement.

Underfilling a drink at the bar. Instead of the ordered 100 grams, the bartender pours 95 or 90. Only he can do this by eye, the difference is imperceptible to you. In total, from ten portions, one more, unaccounted for, is obtained. And if it's vodka, then the fat is not impressive, but if it's some kind of mojito or, even better, something like Truffle Martini for a hundred dollars? There, the amount of "left" income per shift can reach the size of the monthly salary of an average Russian.

Cigar fraud. You order an expensive cigar, the bartender serves a cheap one with a re-glued "quality mark". How to recognize a cigar counterfeit, you can read in this material. Plywood will bring a few more pennies to the bartender's pocket.

Underweight snacks. Ask the bartender for 200 grams of dried ram or octopus - 180 is served. Imperceptibly on the eye, in the pocket of a fraudster - very much even.

You order your lady a cocktail of expensive French wine, served from cheap Moldovan or Georgian. Believe me, a bartender with experience, with a high degree of probability, can recognize in your companion a regular restaurant and wine connoisseur. Or, on the contrary, a village simpleton who sat down at the bar for the first time.

There is even more room for fraud in the dining room.

A large group orders a six-serving dish. Five servings are brought, but cleverly arranged over six plates. In general, we will not dwell on underweight separately, since it is well known and very common almost everywhere.

The half-eaten meals, after cosmetic manipulations, are again served to the visitors. Navar is double - and the first "sampler" paid for it, and the second paid. To distinguish "already eaten" from fresh is unrealistic. This is especially true of rare dishes, they are rarely eaten completely, as they are often ordered out of curiosity. Thus, do not be surprised - a "second-hand" dish can visit the tables of several visitors! The main signs of a “meal meal” are loss of shape (but you need to be a gourmet to figure it out) and instant serving (which means that the dish was already waiting, and was not cooked).

The invoice may contain those dishes that you did not order at all and may not contain foods eaten. Especially the restaurant staff loves big, drinking and outspoken companies. Such, at the end of the event, are in a regal drunk, and, as a rule, pay long bills without looking. Moreover, they do not forget about the tip.

The prices for dishes may differ significantly from those indicated in the menu, and the quantity and weight may differ in the same way.

The invoice may contain a "trifle" you have not ordered, such as ice, straws, berries, umbrellas and other accessories.

In the bar and dining room, you can be fed "left-handed foods" simply bought on the market, especially if the invoices are issued by hand, without a cash register. Few people, after the third liter mug, will be able to distinguish Zhigulevskoe from the Baltic.

Morality: Be finicky. Order all the dishes at once, excluding "additional orders" as much as possible - it is much easier to deceive you in the process of drinking. Do not order complicated and exotic dishes in unfamiliar restaurants. Don't order a lot! Three or four dishes are quite enough, otherwise they will definitely try to confuse you. In some restaurants, visitors are given the opportunity to watch how the ordered dish is being prepared - be sure to use this. Bon Appetit!

Weighting is one of the most common violations of consumer rights, and even buyers of large and well-known retail chains are not immune from such actions. What to do if weighed in the store, and how to prove a violation of your rights?

In the presented material, you can find out the algorithm for the actions of the buyer, who is faced with weight loss at the point of sale.

What to do if hung in the store

Each buyer has the right to purchase exactly the amount of goods that he paid for. In the case of overweight, this rule is violated - payment is made for a significantly smaller amount of products than was established by the weights.

Even a slight change in the weighing result entails a significant profit for the seller, because during the operation of the outlet, hundreds and thousands of customers pass through the store. Accordingly, systematic fraud when weighing the goods will entail significant unjustified expenses for the buyer.

Where to go if weighed in the store? There are several legal ways to achieve restoration of violated rights:

• contact the seller or representative of the outlet directly to re-weigh the goods, including on the control scales of the store or market;
• submit a claim for a refund for the purchase to an authorized representative of the store, or for the release of goods of the proper weight;
• record the violation and file a complaint with the Rospotrebnadzor service;
• undertake the procedure for bringing the seller to responsibility under the Law on the Protection of Consumer Rights.

Note! The ability to bring the seller to justice will directly depend on how the fact of weighing is revealed. If the violation is established directly in the store, as a rule, there are no difficulties in restoring the violated right.

The procedure for bringing to responsibility will be significantly more complicated than the fact of weighing, which is established only at home. In this case, you must save the purchase receipt and the packaging.

Where is the weight most often?

Weighting can take place at almost any point that sells food by weight - shops, food markets, street outlets, etc. At the same time, even full control over the actions of the seller may not save from hanging.

Let's consider the most common and typical cases of weighting in the market or in a store:

• setting the weights in such a way that extra grams of weight are additionally added to any product;
• removing the product from the bowl before the true weight has been recorded;
• use when weighing a package without subtracting its weight;
• simultaneous weighing on the same scales of a group of goods with different price characteristics;
• deliberate distraction of the buyer from the weights indicator.

Note! The availability of electronic scales at the seller's premises, which have been verified by control authorities, reduces the likelihood of weighing, but does not completely eliminate the risk of violations of the buyer's rights. Electronic scales can be reprogrammed, and other options for deceiving the consumer can be used during weighing.

Where to complain if weighed in the store? First of all, each buyer needs to follow an elementary algorithm of actions aimed at protecting their rights when buying goods by weight.

How to protect yourself?

Most of the problems with weighing can be solved even at the time of vacation and weighing the goods. As a rule, the seller's misconduct can be detected through increased attentiveness of the buyer himself:

• closely follow the weighing of the goods of the buyers standing closer in the queue - from the outside it is much easier to identify possible fraud;
• check any weight purchase on control scales, which must be at each outlet;
• at the start of weighing, the arrow of the balance or the numerical identifier on the display must correspond to the zero mark;
• ask the seller to re-weigh the goods - often, when re-weighing the scales, a completely different value will be recorded.

Standard precautions and usual vigilance will help avoid hanging over and wasting time challenging the seller's actions. If the fact of weighing is obvious, and the representatives of the outlet refuse to admit the violation, the buyer has the right to apply to the authorized bodies to protect his rights. Consider all the options where you can go if weighed in the store.

Where to contact?

Where to complain if they are hung in the store, and contacting the seller has not yielded results? First of all, you need to draw up a claim in any form and give it to an authorized representative of the store against signature. If they refuse to accept the application, you can get information about the seller from the information stand and send the claim by mail.

Where to complain if the store is overweight? Consideration of consumer complaints is within the competence of the Rospotrebnadzor authorities. To get help in protecting violated rights, you need to do the following:

• prepare a complaint about the seller's actions and send it to the local department of Rospotrebnadzor;
• to submit to the specified service evidence of weighing (cashier's receipt, packaging of goods, etc.), as well as a claim issued in the name of the seller.

Based on the results of the check, the outlet will be obliged not only to return the money for the purchase, but also to pay a substantial fine in favor of the buyer and to the budget. If the store owners do not respond to the Rospotrebnadzor order, it is necessary to file a claim with the court to protect consumer rights. In practice, if an inspection by Rospotrebnadzor establishes a violation, the court fully satisfies the stated requirements.

If you have suffered from the actions of an unscrupulous seller and you were hung in the store, we advise you to use the services of our lawyers. We will not only advise on possible options for bringing the seller to justice, but also draw up all the necessary documents.

ATTENTION! Due to the latest changes in legislation, the information in the article could be out of date! Our lawyer will advise you free of charge - write in the form below.