Order processing is designed to make a purchase. Aliexpress processing time is running out: How to extend processing time. Why does it take so long to ship goods?

The process consists of several stages:

1. Receiving and processing orders with the subsequent transfer of information to the picking area;
2. The process of picking and shipping goods to the customer.

The first stage is usually the responsibility of the sales team. Orders are accepted either by telephone, by fax, or by e-mail. If the order comes in electronic form, then, as a rule, order forms are sent (the generally accepted formats are * .xls, or the format of databases * .dbf).

The order must contain:

• quantity of goods
• its name
• note and other data if necessary.

The article number is indicated by agreement, although it does not apply to the mandatory attributes of the order. In cases where a supplier of goods takes on a 100% return of expired products, there is the concept of an auto order. This process either Sales Representative, or a manager for the formation of orders of the company, relying on the balances and sales of each type of product from his buyer.

In the process, an employee of the sales department usually sees the remains of one or another product. In the event that the required position is not available, he must inform the customer about this and offer him to increase the volume of goods by a similar position.

Often, under certain conditions, employees have to work in an emergency mode. This usually happens in the following situations:

• with a large number of urgent orders;
• in case one customer places several additional orders for the same shipment date;
• with uneven receipt of orders (especially, at a later time of the day).

Quite often on distribution centers for retail stores you can see the picture when orders from customers arrive late in the evening, and the products need to be sent out early in the morning. This is especially true when products have short lead times, and store owners, in order to prevent delays, are waiting for the end of the influx of buyers in order to place orders at relatively correct balances. The warehouse can solve this problem by organizing a night shift for the employees of the commercial department and employees of the order picking department.

Some stores, depending on demand, may send several orders a day, or make unplanned urgent orders. These factors significantly increase the workload on the sales force. To eliminate such loads, it is necessary at the conclusion of the contract, in the supply agreement, to clearly prescribe an individual schedule for the delivery of products. Typically, an order is 1-2 days before the delivery day. The schedule usually indicates at what time frame it should be ready for shipment. If the client does not want to order the goods according to a certain schedule, then it is possible to reduce the number of additional and urgent orders without providing additional discounts on the goods, as well as by introducing a margin on urgent orders. The application of such fiscal measures must be clearly thought out and justified. The customer should be warned about them separately.

Process automation

The problem of several orders for one delivery date can be solved by automating the process: during a working day into the accounting program from Email order forms from buyers can be loaded, if there are several orders from one supplier, then in the program they are combined into one common one and processed accordingly.

One and the same order is identified by the following parameters:

1. customer name,
2. sending email address,
3. date of shipment of goods,
4. contract number, etc.

Further, the employees of the commercial department transfer the information to the department of picking and packaging of goods. This process is very important and responsible, since it is most involved in human factor, and, therefore, errors are more possible. The address storage system in the warehouse will help to minimize them to a minimum. The presence of subsequent control over the correctness of order picking by storekeepers-controllers also has a positive effect on the quality of work.

Important quality indicator is the speed of picking goods. Correct organization the routes of warehouse workers greatly increases this speed. Its principle boils down to eliminating unnecessary movements of working personnel and auxiliary loading equipment. Such routes are initially planned during the development of warehouses; they should follow the shortest route bypassing the picking points. It is undesirable to carry out work twice in the same aisle. It is best if the route starts at the farthest point from the exit to the warehouse and ends closer to the exit. This is done in order to reduce the efforts to move the goods intended for subsequent picking.

Another effective method

One of the most effective methods Reducing labor costs for completing products is the delivery of goods with standard factory packaging (box, pack, pallet, etc.). At the very beginning, the commercial department should discuss this issue with the customers. In this situation, a pitfall may be an error in determining the number of product units per one general package. For example, it is quite common when picking canned food in iron cans. One drawer contains 36 cans, the other contains 32 cans. In order to avoid such mistakes, warehouse workers must know the assortment of the warehouse or this must be taken into account during installation software package for the control and management of warehouse cargo flows.

The method of combining orders into a single batch is quite popular today. This method most relevant in cases of delivery of goods by car in one direction. The main advantage of this method is the uniform route of the order picker, which significantly saves time on movement, approximately in proportion to the number of orders in the batch. But when sorting the goods according to customers, additional time is still spent. Some warehouses successfully use the practice when the sorting process is entrusted directly to the forwarder when unloading the goods to the buyer.

After the order has been paid, there are several statuses of its processing, during which you can determine whether the payment has passed or not. From the moment of payment until the moment of shipment, the order is in the processing status. The seller is given a limited time, when the goods have already been paid for, to send them. For each seller, this period is set differently, so some stores can send paid orders for a week, while others make dispatches the very next day. The seller is obliged to send the order within the specified period, the accuracy of which is determined up to hours. Order processing is a guarantee that if the seller does not meet the specified deadline, the money for the goods will be returned to the buyer. All stages of the order are recorded in the purchase history, where each stage "payment-send-delivery-receive" is accompanied by a certain status, which is displayed on the page with the order. Order processing time depends on the number of purchases from the seller, as well as the checkout period. So, for example, on weekends and holidays orders may not be shipped due to the fact that warehouses are not working. If the processing time is coming to an end and the order has not yet been shipped, then the buyer can cancel the order or extend the processing time. Usually, sellers send paid orders within a few days from the date of payment, therefore, if the seller has not done this by the end of the processing period, then you can clarify the status of sending with a personal message. If the seller does not get in touch and does not send the order, then it is advisable to cancel it. It is noteworthy that sellers on Aliexpress receive money for paid goods only after the buyer confirms receipt. Until that moment, they are stored on the service, so buyers who canceled orders before shipment, or who have problems with sending the goods, processing it, or the order went into frozen, may not worry, because in the event of an irresponsible seller or unforeseen situations, buyers are made return. We will talk further about how to extend the processing time of an order and what to do if processing comes to an end and the order has not yet been shipped.

The buyer can also request an extension, and this can be done immediately, as soon as the order has been made. It is advisable to extend the processing time if it falls on holidays, because all warehouses in China are open from Monday to Friday and are closed on holidays. If the seller does not send the order and does not get in touch, the buyer can cancel the order, even at last day processing. In this case, you must indicate the reason for the cancellation and complete the order.

Processing time allows the buyer to track the stages of the order, so immediately after payment, you can see how long to wait for the shipment. Despite the fact that the processing time is different for all sellers, placing orders from stores with good rating, you can count on timely shipment.

How long does it take to process an order?

How long it takes to process an order depends on the seller. They set the processing time themselves, which can range from a few days to weeks. It is impossible to find out the processing time of an order before payment is made, but as soon as the payment has passed, the processing time and its term will appear in the order status, during which the seller is obliged to send the goods, with an accuracy of minutes. The time it takes to process an order is of several types:

• from 2 to 5 days - expedited. In this case, all dispatches are carried out promptly, that is, after payment of the order, only a few days pass and the order is on the way. Typically, faster processing is offered by large stores with many shipping staff. In this case, the shipment can be carried out already next or even on the same day after payment. Sellers offering expedited processing usually stay within deadlines as all items are in stock in their warehouse.
• 5 to 9 days is average. More than half of sellers on Aliexpress offer a week or a little more to process an order. Shipments are usually made earlier, but in this way the seller is simply reinsured in case it takes a little longer than expected.
• Over 10 days is long-term. Sellers rarely offer more than 10 days to process an order, but if the shipment is on holidays or weekends, it is possible. If the seller offers a long time for processing, you can cancel the order immediately and find the item from another seller, or ask him to send the order as soon as possible.

Usually, it takes several days to process orders on Aliexpress from the date of payment. In rare cases, processing takes over a week, but please be patient and wait for the seller to submit your order. You can count on expedited order processing if the item is in stock. All dispatches are carried out in the morning, and in addition to packaging, the processing time includes registration of the parcel at the international system, therefore, due to time differences, the shipment may be made the next day after payment or as soon as the payment is made. You can clarify the processing time with the seller by a personal message before you pay for the order.

How to find out and where to see the order processing time?

You can find out information about the processing time of an order only if the product has been paid for. This information is not displayed in advance. How to find out and where to view the order processing time depends on which device you want to view this information. In order to find out the processing time of the order after payment from mobile app, you need to go to "My orders" and click on the product that interests you. After that, the information "Status: the seller is processing your order" will be displayed in the upper part, and the reminder will indicate that if the seller does not send the goods within the period that is written there, the order will be automatically canceled.

In order to find out the processing time through the extended version, you must also open "My Aliexpress" and find the "My orders" section there. As soon as you open it, the site will display all orders, including the one that has not yet been shipped. You can find the order, the processing time you want to see, in the list, or use the navigation link at the top "Awaiting shipment" and still the item that has not been shipped will be displayed. The amount of time that is indicated in the "Processing time expires in" column is that period. which you need. There may be a different amount of time indicated, depending on the conditions of a particular store.

Also, if you open a page with an order, then the status of the order, the number of days of its processing and then the delivery conditions, etc. will be indicated in the upper block. After sending, the status of the order will change and already in that column it will be written how many days the seller has for the order to be delivered.

How can I increase the processing time for my order?

In the event that the processing time is running out and the seller still has not sent the order, the buyer can request an extension. Also, the seller can extend the processing time of the order himself if he sees that it is coming to an end, and he does not have time to send the goods. Every buyer should know how to increase the processing time for an order, since this period can be extended by the number of days, which, in the buyer's opinion, is enough for shipment. The renewal allows the seller to be given additional time to send the order, while it does not impose any restrictions on either the buyer or the seller. Increasing the order processing time is advisable if the order was paid on the eve of holidays or weekends, and the seller has only 3 days to ship. Also, you can extend the product if the size or the product itself is not currently in stock, but it is expected to be received as soon as possible. In this case, the renewal is discussed with the seller personally, since the buyer can specify from one extra day up to a month, if you are ready to wait for such an amount of time.

To increase the processing time for an order, you need to go to "My Orders" and find there the one that requires additional time. You can increase the processing time only until the seller sends the order. On the right there is a button "Extend processing time". After clicking it, a window will be displayed where you need to enter the number of days for which you want to extend the processing. Then you need to confirm the sending of the request and, if the seller agrees, then additional time will appear in the status for sending.

If the seller, without discussing with the buyer, extends the processing time of the order, then you can complain about it or cancel the order altogether. You can also extend the processing time on the order page, where there is such a button to increase this period.

Why does it take so long to ship goods?

After payment for the goods, it automatically goes into orders and as it is processed, the status changes. Money does not go to the seller immediately after payment. He receives an order notification and has a limited amount of time to ship the item. The processing time of an order depends on the warehouse in which the goods are located, what volumes of orders and how long the dispatch process itself takes. Large Aliexpress stores have a lot of goods and they are not always in the same warehouse, which is why the shipment of goods takes so long. Depending on which day you place your order, you can expect a quick shipment, or you may have to wait a few days. All orders placed on Friday are dispatched on Monday, that is, they wait at least 2 days for dispatch. If the order fell on holidays or was placed during a large sale, then delays in shipment can take up to 5 days. It takes the longest to wait for dispatch if the goods are not in stock now. You should also take into account the time difference and various additional troubles that the seller has to bear in addition to shipping. So, he is obliged immediately after sending the order, indicate the tracking number on the website, and also send a notification to the buyer.

The shipment of goods takes differently, so you don't always have to wait long, but sometimes, on the contrary, the shipment takes a long time. The processing time does not really affect anything. More than one seller is involved in the dispatch, so much in the processing time depends on the skills and schedule of the warehouse. Also, the seller is responsible for the shipment of the goods and, as soon as he transfers the package to sorting center, the order status will be changed. If you want your order to be shipped faster, you can write a personal message to the seller with this request, and then the order will be collected faster.

What should I do if the seller does not send the order for a long time?

All sellers are required to send the order within the time specified in the processing. The countdown goes down to seconds, so if for some reason the time is running out and he still has not sent the order, the buyer can do two things: give more time to send or return his money back. What to do if the seller does not send the order for a long time depends on how much you want this product. If you have been looking for it for a long time or the price suits you more than other sellers, then you can extend the processing time. This will give you the opportunity to wait a little longer while the order is shipped if the protection period is coming to an end. If you are not in the mood to wait any longer and think that enough time has passed for sending, you can request cancellation of the order.

In order for the buyer to manage the order, which is still at the sending stage, the control buttons "Extend processing time" and "Cancel order" are provided. The first button allows you to increase the time for sending an order by a certain number of days. The buyer himself chooses how many days he wants to increase the processing time. In order to request cancellation of the order, you must click the "Cancel order" button, after which a field will open where you need to select the reason for the cancellation "Processing took too long". Then the sent request will be received by the seller and, if he agrees, he will cancel the order and the money will be returned to the buyer.

If the processing time expires and the seller does not send the order before it ends, then it will be closed automatically and the money will be returned. If the seller himself asked you to extend the processing time, then you can agree to his request, this will not cause any consequences. If you want to cancel the order, then this is also not a problem, the main thing is to have time to do this before the order is shipped.

What happens when the processing time runs out?

After the processing time comes to an end, you can proceed in two ways: either extend it for some more time, or wait until the order is canceled. When the processing time is over, the order will be automatically canceled if the seller does not send the item. In this case, the buyer should not worry, as his money will be returned back within 3-15 days from the date of order completion. The cancellation or refund action does not require any additional intervention on the part of the buyer. As soon as the processing time is over, the order will be immediately canceled, which is why the processing count is kept for seconds. After completing the order, it will be transferred to the archive, and the buyer will receive the money back. If the seller prolongs the processing of the order almost in the last minutes, you can cancel it so as not to wait any longer and find the same product from another seller, or still accept the conditions and wait a little more for the shipment. When the processing time runs out and the order is canceled, the seller will not be able to ship it as the order will be closed.

What if the processing time is running out?

When the processing time is running out, many shoppers become quite nervous, especially if an expensive order has been placed. What to do if the processing time is running out depends on how badly you want the item. If you want to receive an order, you can open its history and click the "Extend order processing" button, and then indicate how many days you can still extend the dispatch period. By the time the processing period expires, you can write a message to the seller and clarify whether you should extend the time or not. If the seller does not answer, then you can act in a different way - cancel the order. The cancel button is located on the order page, and when choosing a reason, you can indicate that the processing time took too long. After the order is canceled, it will be automatically closed and the seller will not be able to ship the item.

If the order processing time is running out, then you do not have to take any action at all. At the end of this period, the order will be canceled automatically and transferred to the archive, and the money for the order will be returned to the buyer's card. It is not necessary to keep track of the processing time, and you can not worry about the order at all, because the cancellation of the order due to the expiration of the processing time is provided for by the site policy.

What if a Chinese person asks to open a dispute and change the delivery method?

Some questions regarding orders need to be settled directly with the seller through private messages. But if the seller asks you to open a dispute and change the shipping method because the conditions for your region have changed, you will not be able to do so. Disputes are not resolved through private messages, only through the appropriate form, otherwise, prove. that the decision was made by mutual agreement - you cannot. Unsent orders cannot be disputed and generally a dispute cannot be opened for such orders. What to do if a Chinese person asks to open a dispute and change the shipping method depends on whether you want your purchase or money back. You can cancel the order, where select the reason "The seller cannot send the goods by the selected method" and then the cancellation of the order will be the fault of the seller. Also, you can ask him to leave everything as it is and send the order in the way you have chosen, since the seller may have their own interests in this matter. You can open a dispute when the goods have already been sent and then not earlier than after 10 days.

What should I do if the item I ordered is deleted along with the seller's store?

In case the seller is noticed in fraudulent activities or a complaint has been made against him, his activities may be under review, and all unsent orders will be frozen. The answer to the question of what to do if the product I ordered is deleted, along with the seller's store, is very simple - nothing. If the seller is still involved in some kind of fraud, then his store will be blocked and removed from the platform. All buyers who expect it to ship orders will receive their money back. You should not worry about this, because payments do not reach the merchants until you indicate "Confirm receipt". Frozen orders may take longer to be processed than regular orders, but in the end, the money for such goods will still be returned within 3-15 days.

What if the processing time for a video order is running out?

Many buyers are very worried when an order is paid and have to wait until one status changes to another and, ultimately, the seller still sends the order. Each purchase process has its own timer, which indicates the time for each stage of the order. So, there is a timer for checking a payment, processing an order, delivering, sending a review, etc. At the processing stage, the order is assembled and if the buyer sees that the time is running out and the goods have not yet been shipped, he can either cancel the order or extend the time and give the seller more days to ship. If you still do not quite understand what to do if the order processing time is running out and how to proceed in this case, we recommend watching the video tutorial

Functioning of logistics systems is aimed at meeting the effective demand of consumers. The product of the company's logistics system is the execution of consumer orders.

Order is an information unit of logistics operations. In general, it is a form that goes through all stages of the customer service process. An order, as a rule, combines all documents related to a separate transaction (agreement, contract).

Technological process of order fulfillment Is a set of consistently performed logistic operations. The sequence in which work is performed is determined by priority rules.

Customer service time- the time interval between the receipt of an order for the supply of products and the receipt of the ordered products by the consumer. This includes, inter alia:

1) the time of ordering in the prescribed manner (the time spent on adjusting and clarifying the order);

2) the time to transfer the order to the supplier;

3) the waiting time for the execution of the order, i.e. the time from the moment the order is received by the system until the moment the service starts;

4) the lead time by the supplier;

5) delivery time of manufactured products to the customer.

Order execution procedure- logistics operations associated with the production and delivery of products to consumers based on their orders.

Order cycle:

1) for the seller - this is the time from the moment the order is received until the moment when the product arrives at the warehouse, where it is accepted by the consumer;

2) for the buyer, this is the period of time from the moment the order is made to the moment the product is received.

Stages of the order cycle:

1) order planning - for a more even load of production capacities, enterprises can draw up plans that distribute consumer orders over time;

2) order transfer - occurs during the period between the placing or sending of the order by the consumer and the receipt of the order by the seller;

3) order processing - collection, storage, transmission and processing of order data;

4) selection and order picking - carried out in accordance with the order picking sheet;

5) delivery of the order. There are two options: the recipient takes out the products from the warehouse on their own, or the order is delivered by the supplier to the recipient's warehouse.

Indicators of the quality of order execution.

1. Speed ​​of order execution - the time from the receipt of the order to its execution (delivery to the consumer).

2. Uninterrupted performance of logistic operations - the ability of the enterprise service system to maintain the expected lead time for the order over many functional cycles.

3. The level of deficiencies in customer service - reflects the likelihood of disruptions in transport and logistics services;

4. Flexibility of logistics operations - the ability of the enterprise service system to meet the special needs of consumers.

Typical situations requiring flexibility:

1) support for unique sales and marketing plans;

2) introduction of a new product;

3) adjusting the level of service to specific markets or consumers;

A client finds an excellent online store on the world wide web, selects a product and places an order. After that, the work of the store manager begins to process the previously issued goods. The quickness of the company's employees will determine whether this customer makes a second purchase or leaves in search of a better service. High-quality customer support at all stages of order processing, including after-sales service, will make you want to go to the online store again.

Processing an order for Aliexpress

Aliexpress is the largest Internet hypermarket attracting people with wholesale prices and a truly huge range of products.

Purchases on this Chinese portal are made on a prepaid basis. There is nothing to worry about, in case of problems, you can open a dispute and protect your interests. Many offers with free delivery to the nearest post office will not leave you indifferent, and constant sales and promotions will only add to the desire to order some kind of product.

Processing time

The time it will take to process an order depends on the particular online store, as well as its distance from the customer. In your city, for example, a parcel can be received by courier delivery already on the day of application. So, after confirming the purchase, the manager will call after a few minutes to verify the data and hand over the "baton" to the logistics service.

The situation is completely different with foreign online portals. For example, Aliexpress:

• after payment of the order, the payment is verified (usually a day or less);
• the seller has time to process the application (information about this can be found in the product description). It usually takes 7-10 days, during which the seller assembles, packages and ships the goods to the buyer.

Delivery time from foreign Internet hypermarkets takes approximately 10 days to several months. After this period, you can demand a refund.

Order processing service

When an online store is just starting to develop and receives a small number of applications, you can handle order processing on your own. If the volumes increase, then CRM systems come to the rescue.

Let's see how it works using the example of EasyBusiness - an outsourcing service for order processing for online stores:

• the online store ships goods to the warehouse of the outsourcing company (you can track their movement and status through your personal account);
• managers process applications from the customer's website, offer buyers Additional services... The professionalism of the staff allows bringing a high percentage of transactions to the status of "completed and paid";
• parcels are sent to addressees by cash on delivery or together with a courier;
• money is transferred to the customer's personal account, from where he withdraws it at any convenient time.

For companies providing services around the clock, timely processing of applications from the site from customers is of particular importance. Internet business makes it possible to order goods or services through the website at any time of the day.

Request a call

However, organizations are not always able to process orders from the site online. It is necessary to hire a separate employee, and not even one, who would follow the incoming orders. Calls that are not processed on time threaten to lose customers and reduce sales, especially in a competitive market.

Why clients choose us

For each project, a project manager is allocated, who is the link between the contact center and the customer. The project manager studies the specifics of the Customer's business, draws up a scenario for communication between the contact center operator and the Customer's customers. This is necessary to ensure that every message is processed efficiently.

Contact center operators will process applications from your website online, 24 hours a day, 7 days a week and 365 days a year! The customer will be provided with statistics on the number of processed messages. All dialogs are saved, and, if necessary, you can view and analyze them.

You get the following benefits:

• the transfer of work on processing applications from the site to outsourcing reduces the workload on staff;
• there is no need to specially select employees;
• force majeure circumstances are excluded - contact center operators are always in touch with customers;
• increased sales;
• increase in the client base.

We offer:

• a team of highly qualified specialists who will master the features of your project in a short time;
• integration of the contact center with the Customer's systems;
• optimal prices.

High-quality and timely processing of applications from the site is the key to the success of any business!

How is the cost of the service calculated?

The price of the service depends on:

• time of receiving messages: 24 hours a day, only during the day, only outside working hours (weekends, holidays);
• the number of orders processed;
• the number of channels through which employees receive messages ( social networks, chats, applications Viber, Telegram, WhatsApp, etc.);
• the need to integrate the customer's CRM system with the contact center software, configure remote access or other services.