Comic rules of conduct in the office. Service etiquette: what is allowed and what is not. Treat your office equipment with care

These rules of conduct are not spelled out in employment contract, they are not spoken about at the interview, even the whitened colleagues are silent out of politeness. So someone has to open your eyes.

1. Do the dishes after dinner. Wash immediately. It's better to throw away the lunchbox altogether than leave it dirty in the sink.
2. Don't take off your shoes. Change your shoes in the places that are intended for this. Well, or at least far enough away from other people's tables. And you can put your feet on the table only if you are the last to leave, and there is no one next to you.
3. Restart your computer before running to the IT department.

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1. Don't touch someone else's yogurt. And someone else's apple. You also need permission to take cookies.
2. In the morning, the boss should say “Hello”, not “Great, dude!”, Unless, of course, the boss himself says so.
3. If you and your colleague are in the next cubicle in the closet and you have finished early, you do not have to wait until he is finished to return to the office together.
4. When there are only three packs left in the box with stationery, do not take everything for yourself, it is better to put two on the tables of colleagues. A little care in the office.
5. No fish in the microwave. If you can't imagine how to do without fish for lunch, it is better to warm up the sauce and pour it over the food, so you will achieve the desired temperature. But there should be no fish in the microwave!

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1. The work table should look like a neat, mowed lawn, not like an impassable thicket.
2. We went to the cooler, filled a glass, and walked away from the cooler. You don't have to stand in front of him and communicate with colleagues. If you really want to talk, at least take a couple of steps to the side and clear the way for others to the water.
3. Do not burp at the table, unless all colleagues are wearing headphones.
4. Sign lunch boxes and disposable food boxes. Not necessarily with your name, you can also use a nickname. For example, "King, just a king." This will definitely not be thrown out.
5. Greet everyone, even if you work in different parts of the office and have no idea what their names are.

Time management trainer and head of the Internet department of a large media holding Ramis Yaparov tells the site readers about the rules of conduct in the office.

1. Appearance at the workplace

Each company has its own rules. In one they adhere to a strict dress code, in another they wear a uniform, and in the third they give employees complete freedom of choice.

But neatness and a sense of proportion should be present in everything - in clothes, shoes and even hair. You must always look presentable and at the same time democratic. Don't overdo it with bold colors, accessories, cosmetics and perfume. By the way, you cannot apply makeup, let alone paint your nails at the workplace. If you are going on a date in the evening, visit the ladies' room and clean up there.

2. Greetings from colleagues

When entering the office, greet everyone who is at the workplace. In the evening, say goodbye and wish your colleagues good luck. Don't forget about a welcoming handshake and a genuine smile. When meeting in the hallway, depending on the degree of closeness of your relationship, you can hug lightly, inquire about your health and just ask about your plans for the evening. Sometimes, just nodding or smiling is enough.

3. Photo of the family on the desktop

Why not, it's very cute and homey. It is worth decorating your own workplace with those things that you love that create a cozy atmosphere. It can be souvenirs from vacation, photos with family and friends, favorite trinkets, or whatever. The main thing is that you feel comfortable.

4. About snacks in the office

It's all about corporate culture, a question of loyalty. If this is the norm in your team, why not? Another thing is that there is still no need to eat at the desk, for this in good companies there are kitchens. But it is quite possible to drink tea or coffee without stopping from work.

5. "You" and "You": how to properly address colleagues and management

The appeal to "you" should be completely excluded when talking with people of higher rank. Maintain a chain of command, this is important. But how to address colleagues who are equal to you in status? It all depends on the environment in which you work, on how it is accepted in your company. In any case, you can always ask how it is more convenient to contact this or that employee.

6. Conversations on mobile

Communicate on mobile phone in the workplace is only on the case. Can't wait to discuss a new dress with your friend or discuss the menu for the evening with the children? Go for a walk to the nearest store or just go out into the hallway. But can the calls be accompanied by the latest hit by Calvin Harris, or do you need to turn on the vibration mode on the phone? It all depends on what is customary in your team.

7. Is it okay to smarten up in the office?

You shouldn't sit and look in a mirror instead of a work monitor, you can't paint lips, nails and other parts of the body either, because you can do it at home. Or, if you have a date coming up, go to the toilet, but do not shine your happy face in front of unhappy colleagues.

8. Personal life and office

There is a saying: "A good person is not a profession." You should not immediately rush to be friends with all your colleagues and do your best to please and please everyone. Don't need it right away

Teamwork rules are one of the most important components in any institution. A person who wants to achieve mutual understanding with colleagues and move up the career ladder must follow such rules strictly. Many companies are already prescribing behavioral and physical requirements for their employees. Therefore, when applying for a job, you should find out about them in advance.

What it is?

Etiquette in Russia began to be more strictly regulated and introduced everywhere under Peter I. At the beginning of the 18th century, the rules of behavior from the West began to be adopted in our country. Long time was a search for a compromise and the introduction of rules suitable for the mentality of our fellow citizens. Over time, etiquette began to be divided into secular, military, religious and official.

Service etiquette is the rules of behavior in a team, which are expressed in the fulfillment of certain requirements of professional communication in a particular organization. This is the most common definition or concept of business etiquette.

Views

There are several types of business etiquette.

• The rules of conduct with clients must be carefully followed. You should not look closely at your interlocutor or constantly look him in the eyes - this can confuse the person. You cannot talk on the phone during negotiations or an important meeting. Shoes and general appearance should be neat and inviting.
• In the century information technologies it is important to follow the rules of electronic communication. It can be communication on e-mail, using various electronic services or communicating on various applications on the phone. It is important to complete all fields in the email. It is especially important to correctly fill in the field titled "Subject". Always sign your letters. You need to address people politely and do not forget about the words of greeting. When writing an e-mail, the use of smilies is allowed.

When writing an e-mail, the use of smilies is allowed.

• Office etiquette phone calls is another important aspect rules of conduct at work. It is important to monitor your tone and intonation in your voice during the conversation. It is important to greet the other person and remember to introduce yourself. You need to indicate not only your name and position, but also the company on behalf of which this call is made. Before starting a conversation, it is worth finding out if the interlocutor is currently in a position to dialogue. It is better to get right to the point and voice the topic of the conversation. It is unacceptable to eat or drink during a conversation. The use of a speakerphone is allowed only with the permission of the interlocutor. At the end of the conversation, be sure to say goodbye.
• Leader's work etiquette equally important for a man and a woman. Competent management is impossible without defining the type of management, the mood of the team and their attitude towards subordinates. You need to try to have a conflict-free space in the office.
• Visiting senior management or important guests is carried out according to a special protocol. This protocol behavior is clearly regulated. It contains all valid ethical standards, time and meeting with guests.

What does it include?

The rules of conduct in a team should be the same for everyone. Each employee must respect their boss and not be hostile to him. The employee should foster a positive team atmosphere. In the process of relationships between colleagues, controversial situations can arise - it is worth avoiding them or trying to smooth out sharp corners.

Any team has its own rules. They can be fixed in the corporate code, or they can be tacit. Some institutions prohibit taking documents home or using portable storage devices. Unspoken rules may include mandatory attendance at corporate events and symbolic gifts to colleagues for the holidays. It is important to watch your speech and not discuss others. It is worth carefully choosing topics for conversation and not talking too much about yourself - this is already the aesthetic side in the upbringing and behavior of each individual person.

The rules of the relationship between the head and the subordinate of the acute are regulated. It is impossible to communicate too familiarly with the leader and all persons of higher rank or go to "you".

In the new team, you need to learn about the basic rules of behavior - there may be features of the relationship between employees and the manager. You need to be tactful when dealing with colleagues. It is important to be aware of the presence of a dress code in the company. If it is necessary to leave the workplace, it is worth finding out how this is formalized: is it enough to speak orally with the manager or is it necessary to write a written statement.

Office wear plays an important role in business etiquette. When choosing clothes for work, you need to follow several rules:

• do not wear homemade knitwear;
• women must wear tights or stockings even on hot summer days;
• girls need to keep track of the length of the skirts and the color of the clothes;
• dresses in the office are permissible to wear only the strictest styles.

Replacement shoes are required at the office. Hands should always be covered. You need to change clothes daily. If a man or woman is wearing a suit, then a daily change of shirt is important.

Women should avoid an abundance of jewelry. Preference should be given to one thing, but made of precious metals. Do not wear jewelry over knitwear and woolen items. It is unacceptable to wear religious symbols for show. And one of the highlights is perfume. Its complete absence in the daytime is desirable, especially if there are several people in the office: the smell of eau de toilette can be unpleasant to others, and even cause attacks of an allergic reaction in some.

Strict adherence to the dress code is carried out mainly in large companies... In some establishments, only jeans are banned. There are establishments where there is no dress code as such. But this does not mean that you should not follow the basic rules in the selection of your clothes.

The functions of the employee are clearly spelled out in job description each specific employee. It specifies the mode of operation, rights and obligations of personnel. The organization of work in the workplace is essential.

Important aspects

Entering the office, you must first greet. This applies to communication with people of higher rank. Each employee should know the basics of working time planning and be able to distribute his work time and tasks correctly. It is important to follow the dress code rules. Workplace is the personification of the employee of the enterprise, who will tell everything about his owner himself, so he must always be kept clean and tidy.

It is important to comply with all the requirements for documents: correctly fill out the official form of the organization, adhere to the corporate font and spacing. The structured and competent speech of the employee is the basis for his further career growth... With the ability to speak beautifully in the future, it will be easy to transfer your thoughts to paper in the form of business letters.

It is important to be able to accept someone else's opinion. Work information should not be discussed outside the office. This may be facilitated by a special order of the management on non-disclosure of information.

In the workplace, you need to work, and not indulge in idleness. A person who works well and brings income to his institution grows very quickly up the career ladder.

It is a great success for a person to be able to hear other people. In business, it is very important quality... In short, this skill helps to make a profitable offer at the right time and significantly save money.

When working with a delegation of partners from another country, it is worth remembering the etiquette of this nationality. It is important to learn the art of negotiation. First, you need to attract the attention of the interlocutor, and then bring him to a specific result.

Remarks to a subordinate should be made in private. But public comments should be left at that moment, if the employee did not understand the first time. The subordinate is obliged to follow the orders of the immediate supervisor, but has the right to express his point of view.

Personal relationships of employees, romance and hatred greatly interfere with the work process - it is necessary to try to maintain a harmonious atmosphere in the team. It is important to pay close attention to your gestures and words. It is worth noting that the handshake is the only valid tactile contact.

It is important to learn to control your gestures and facial expressions, because they will say more about you than any words.

The Village continues. Over the course of five days, we talk about polite people, the terrible habits of the townspeople and the rules of behavior in different places. In this article, we come up with a list of recommendations on how to behave on the street and in public spaces.

1. Take care of office equipment, even if you wholeheartedly hate every second you spend at work

2. Carry a change of shoes with you and change into it if it's dirty outside

3. If you work in openspace, do not talk on the phone with your mom, bodyguard, spouse, or pet at work

4. Don't eat strong-smelling food like fried chicken or Thai noodles at your desk.

5. Try not to show your colleagues your vacation photos and only talk about them if they ask

6. Do not swear out loud, even if your boss is the supreme asshole on the planet

7. If you are cold all the time or, on the contrary, you feel hot, try to solve this problem yourself, without involving colleagues in this process

8. It is better not to wear shoes with ringing heels, if you are going to walk around the office a lot

9. Don't go for a smoke break more than twenty minutes

10. Don't forget your phone on your desktop with sound on, leaving
by their own business

11. Greet everyone you meet
in the corridor

12. Do not sort things out with colleagues in front of everyone

13. Don't use perfume in openspace

14. Don't share with colleagues details of your personal life. There are friends for this

illustrations: Masha Shishova

In order to behave properly in the office, it is necessary, first of all, to know the ethical standards. For conflict-free communication, this required condition... The ethical side is very important in every person, and it includes many factors. There must be tact when communicating with colleagues.

What is office etiquette?

Service etiquette is part of general etiquette that is responsible for the form of relationships between people during labor activity... Determines the form in which communication takes place between team members in relation to each other and to the boss, in relation to the clients of the organization. This applies to direct communication, correspondence, telephone conversations.

Specificity that distinguishes Business Etiquette from the general, it is not the age or gender that comes to the fore, but the position, which determines the order and form of communication.

This mainly concerns office staff, the so-called "white collars", workers in utilities, services and the like. Although it formally applies to all spheres of work, it is unlikely that it will be possible to observe its observance in the agro-industrial or metallurgical industry. It so happened that people working in physically difficult and dangerous conditions, come to closer relationships and often communicate outside of strict conventions.

Functions

In functional terms, service etiquette pursues such goals as:

1. Determination of the employee behavior model at the level of one employee and the organization as a whole - personal and corporate etiquette.
2. Provides relationships according to the chain of command.
3. Prevents conflict situations and improves psychological comfort in the team.

These functions are embodied in such specific forms:

• intracollective relationships of employees of different sex;
• leadership of the top management over the lower;
• recruiting new personnel and integrating them into the team;
• resolution of controversial and conflict situations;
• dismissal of employees;
• style definition for business correspondence and others.

Basic Rules

Features of the relationship

Team relationships can be classified into the following categories.

Manager and subordinate

For effective work any number of people engaged in one business, the main thing is skillful leadership. No wonder they say: "Better is a herd of rams under the control of a lion than a herd of lions under the control of a ram." Therefore, a positive example from the authorities is especially important. Team management can be divided into three parts:

1. Control type.
2. The built model of behavior between subordinates.
3. Personal behavior of the leader in the team.

It is worth noting that there are two main educational models:

1. Do the same as me.
2. Do not do as I do, do as I say (my experience was unsuccessful, but I advise you to do better).

The second model is difficult to perceive. It doesn't matter what HR management techniques are used, if a bad example is clearly set, it will be the guide to action for the majority. Therefore, the third point - "Personal behavior of the leader" - is a critical moment.

To create a fertile ground for the work of the entrusted team, you should do the following:

• Keep a moderate distance from subordinates. You should not start personal, friendly relations, especially an affair, but it is also inexpedient to become an overseer. Something in between would be the best option.
• Provide information about urgent plans in a measured volume and form. There is no need to lead the team blindly, but it is also not worth revealing all the cards. Determine which of the sounded can be used by subordinates, cut off all unnecessary.
• Celebrate good ideas employees not only financially, but also orally. On the one hand, this is an additional incentive for a distinguished person, his recognition: champions are fighting harder for new medals. On the other hand, the incentive for the rest of the employees is to push: no one wants to be last, worst, or useless. But don't put all your eggs in one basket.
• The comments should contain information that will help the subordinate to understand the error and how to fix it. Refrain from emotional attacks and excessive criticism, the humiliated employee is no longer an ally.

• If one of the subordinates does not respond positively to the mistakes noticed in his work, constant small comments will not help, but only cause irritation. It is worth thinking about changing the approach, perhaps the subject information was not perceived correctly.
• Establish clear rules of conduct for subordinates, and support established order... You cannot be held liable for a violation that has not been announced, even if it is justified.
• Keep track of the organization of the workspace for the team, make adjustments if necessary. Subordinates should not sit on each other's heads - this contributes to the decomposition of discipline and the creation of various non-working moments. The arrangement of furniture in the office of the head should subconsciously hint that the person who entered is a subordinate, but not to press or oppress, it is not worth building a throne and steps.
• Determine the form in which subordinates can express disagreement. Firstly, creating a halo of infallibility of leadership is anti-motivation, not a single slave in the soul has ever loved their pharaoh. Secondly, absolutely any person can become a source of a valuable idea or addition to an existing one.

Be principled, but not dogmatic. There are no orders reflecting all possible confluences of various factors. Treat subordinates specifically, not as printing press to paper.

In the new team

When a new employee arrives, the team with its environment has already been formed. The homogeneous mass is added new item... On the one hand, the question is how the newcomer will behave if the local atmosphere turns out to be inappropriate. In this case, he will either adapt or be rejected, become an outcast. On the other hand, this is also a difficult situation for the team. New employee perceived with apprehension and distrust.

Not being part of the local hierarchy, it provokes a new ranking, which will be especially negatively reacted by the owners of places in the sun. Therefore, when joining a new team, the following is important:

• Behave in a measured, not aggressive manner, do not try to move mountains. Excessive activity and assertiveness manifested in connection with the desire to show oneself, backed up by external self-confidence, whether natural or feigned, will create the impression of an invader walking over their heads and alienate the team.
• Appearance plays an important role, it is worth giving preference to the non-defiant conservative style, which, combined with respect for the local old-timers, will ensure a normal reception.
• Give preference to contemplation over mentoring. Regardless of the level of professional skills, they do not go to someone else's monastery with their own charter. Before suggesting interesting ideas, respectfully delve into local customs. Without their understanding, any proposed innovation will not take into account local specifics, which means it will not find a response.
• It is better to conduct conversations on neutral topics, for example, on work issues. Seek the opinions of new colleagues, ask questions, and ask for advice. But do it in moderation, otherwise you will look like a layman. This will acknowledge the professionalism of your workmates and show them respect.

• When asking for advice, listen carefully, otherwise you will get the impression that this is being done for the sake of appearance, thank for the help provided.
• Do not express negative opinions about colleagues, if you find any flaw, go to the person who made it personally and ask in an interrogative form whether it really is necessary. Irony and sarcasm are unacceptable.
• In case of an emerging conflict, try to turn the conversation into a different direction, even if you turned out to be right. Clarifying the relationship will not help solve the problem, but will aggravate the relationship in a new place. After the conflict has faded, it will be possible to return to controversial issue in a mild form.
• Participate in the after-work life of the team, attend the festive corporate events, joint trips.

• In conversations, you should not touch on the topic of the personality of this or that employee: his age, ethnicity, and so on.
• Show respect towards your superiors, but do not go to sycophancy.
• When there is an intracollective conflict, do not take sides. This way, one of the parties will not turn into enemies, and in addition, neutrality will bring more benefits and respect on both sides.
• You should not focus on your own high level of knowledge, it will become noticeable anyway. Modesty compensates for superiority in the eyes of colleagues, and the bosses will already assess the level according to the results of labor activity.

Thus, the following qualities can be distinguished, the emphasis on which will help in adaptation to a new place:

• modesty;
• honesty;
• politeness;
• decency;
• tact.

The main mistakes in this case will be:

• complaints to bosses, denunciations of employees;
• insults over trifles, for example, jokes;
• isolation;
• vindictiveness;
• noisy, defiant behavior;
• flirting;
• ingratiating themselves, servility;
• excessive interest in the personal life of colleagues;
• focusing on someone's incompetence;
• bragging about influential connections in the organization;
• negative statements about the former team.

Between subordinates

This relationship is primarily based on the principle of equality. Accordingly, communication should take place in the following manner:

• Not being subordinate to each other, for conversations it is better to choose a neutral tone and a friendly facial expression with a predominance in the content of the dialogue useful information, avoid talking about anything. The number of people who want to drink from a clean well does not decrease over the years.
• It is better to address colleagues as "you", they are pleased with respectful attitude, plus further relationships. The cost of this product is 0 and causes problems only for people with overestimated or painful self-esteem and those whose education no one was involved in.
• Devote most of your time to your immediate duties, it is also worth helping colleagues at their request, but not turning into a traction horse, on which all inconvenient assignments will be dropped.

Everyone works out his bread, but it is not wise to abandon those who stumble.