Real internet speed mgts gpon. Internet speed is lower than stated. Why and what to do ?! Slow download speed - why

The Internet from the MGTS operator is a high speed of data transfer and stable access. However, sometimes users have problems with slow internet speeds. What to do in this case - let's figure it out in more detail.

How to check your connection speed

First of all, you need to check the speed of your connection. To do this, connect your computer to the router with a cable.

Before starting the test:

1. Disconnect all devices from the ONT router, except for the one being tested.

2. Close or temporarily suspend security software, antiviruses (Kaspersky, Avira and others), firewalls (software firewalls, eg Windows Defender, Windows Firewall).

3. Close programs generating network activity, including:

all tabs in the Internet browser;
postal services(mail.ru and others);
messengers (Skype, ICQ, Jabber);
torrent services;
download managers (Internet Download Manager, Download Master and others).

You can check the speed of the wired connection using the service http://speedtest.mgts.ru/. For the results to be objective, we advise you to run the test several times.

Data transmission over a wireless network may be lower than over a wired one. This is due to the nature of radio wave communications. Walls, ceilings, Bluetooth and household appliances interfere with it: this is why a laptop may have low Internet speeds, but a desktop computer with a cable connection is normal. The maximum Wi-Fi speed can be measured if you approach the ONT router with your device at a distance of no more than 1-2 meters.

Slow internet with good connection speed

If testing doesn't reveal any data transfer speed issues, but slow internet is interfering with your network, try the following methods.

Reboot devices

Restarting your modem, router, or computer can fix the problem with slow internet speeds. After a reboot, the RAM of the devices is cleared, the drivers and systems are restarted. Slow internet may be the result of increased bandwidth usage on your wireless network. When you reboot, the router will automatically switch to a freer channel.

Check if other sites are working

The low speed of the Internet connection may have nothing to do with it: failures or engineering works on the server where the site is located, slow down its work. If only one portal does not load well, and the rest (for example, mgts.ru) work stably, try to access it later.

Check the bandwidth of your router

Sometimes the slow internet speed is a consequence of the low bandwidth of your router. Sometimes it can be adjusted in the settings:

1. Enter 192.168.1.1 in the search bar of your browser.

2. Log in using the user-user login-password pair.

3. In the settings of the wireless network, you need the item "Maximum data transfer rate".

4. Set the value to the highest possible value and confirm the changes.

If your router is not designed to work with a large amount of information, you will have to reduce the load on it or purchase a more powerful model.

Clear cookies

Cookies are temporary files that your computer stores to speed up the loading of Internet pages. If there are too many of them, it may interfere with the operation of the device. To delete cookies in the Google Chrome browser:

1. Open the program and left-click on the icon depicting a white arrow in a red circle.

2. Select Settings from the pop-up menu.

3. On the left side of the screen, open the "Advanced" section and then "Privacy and Security".

4. Clear history and delete temporary files.

Please note: deleting cookies will result in you having to re-enter your usernames and passwords on most sites.

Check network card drivers

A low internet speed on a laptop during normal operation of a stationary computer indicates a problem with the device itself or its components. In particular - with a network card or its software(by the driver). In modern operating systems, driver updates are automatic. Make sure you have the latest network software installed:

1. Search for the Device Manager application and open it.

2. Select the "Network adapters" section.

3. In the menu that opens, find your network card.

4. Right-click on its name and select "Update".

5. A window will open where you need to select automatic search for updates.

6. If you downloaded the network drivers yourself, update them manually.

Scan your computer for viruses

Slow internet speeds can be the result of viruses and malware. To exclude this option, run a device scan. This can be done in several ways:

1.Using the standard Windows Defender software. Follow the path: Start \ Virus and Threat Protection \ Current Threats \ Scan Settings. Set the type of check and run it.

2. Using online services. Download the file with the current virus database from the developer's official website and run a scan. Popular scanning programs include a security checker from Microsoft, Virus Removal Tool from Kaspersky Lab, or СureIt from Dr.Web.

3. Start scanning with an antivirus.

Check your DNS address setting

A DNS server is a computer that stores information about the correspondence between the domain name of the site (for example, mgts.ru) and its numeric address. Before opening the site, the browser contacts such a server. Slow internet speed may be due to high load on your DNS.

For this:

1. Right-click on the Internet icon on the taskbar at the bottom of the screen.

2. Select "Open" Network & Internet Settings ".

3. In the new window, click on "Configure adapter parameters".

4. Click on the icon of your network device with the right mouse button and select "Properties".

5. In the window that opens, select the "TCP version 4 (TCP / IPv4)" component. Click Properties.

6.Select the box "Automatic dns acquisition" or "Use the following DNS server addresses" and set the preferred address 62.112.106.130, and the alternative - 62.112.113.170. These are MGTS servers.

I am an MGTS subscriber, and I complain that for exactly 7 days we have had a problem with the Internet speed (despite the fact that the "favorable Internet" tariff is connected). Every day, calling the MGTS operators by phone to the fact that there is no Internet or very low speed, the master (MGTS) replaced our modem, after which he checked the Internet speed and the computer itself. According to the master, there are no faults and communication problems on our part. The speed corresponded to the tariff (60mgb), the master explained that if problems with the Internet speed arise again, then you need to contact MGTS again, which most likely they have problems at the station. Less than 2 hours after installing a new modem, the Internet speed dropped again to such coordinates Ping 145ms, in. speed-12.20mbits, ref. the speed is 11.13 Mbps. I called MGTS, explained the whole situation, my appeal No. 9901606 was accepted and confirmed that they really have problems at the station. They promised to fix the problems at the station, but the issue has not yet been resolved.
I ask for your assistance in solving this problem.

MGTS 04/04/2020 10:43

Dear ruslannik!
Good afternoon! Send us an email [email protected] your subscriber number, describing the situation in detail. We will check the situation and try to help.

04.04.2020 0:45

Company response

On January 29, filling out the form on the mts website, I applied for the connection of the "all mts super tv" tariff (mob connection + home internet + tv) for the "cyber Monday" promotion (the first month is free, from the 2nd to the 6th - 50% discount, then - 950 rubles per month).
The next day, I received a call from the mts company, and we agreed on the arrival of a foreman to install all the necessary equipment on February 15th.
On February 15, as agreed, the master came, installed everything necessary equipment, and from that day on I began to use all communication services at a new rate.
Services at this tariff are provided jointly by the companies MTS and MGTS. The first is responsible for mobile communications, the second for home Internet and television.
All expenses for this tariff, including expenses for home internet and TV, should be debited from the balance of the mts mobile phone. From the side of MGTS, as representatives of both companies assured me, no invoices should come for payment.
Imagine my surprise when I discovered that for the first month of using the tariff, the MGTS company nevertheless took and charged me expenses (for the period from 15 to 29 February). Firstly, as I already said, the first month of using the tariff was supposed to be free. Secondly, all expenses must be deducted from the mobile phone balance.
Starting from the second month, everything fell into place, and expenses began to be written off from the balance of the mobile phone (the first write-off was 15 Mar - exactly one month after the start of using communication services), but it’s not clear where the expenses that came from for the first month continue to be displayed in the form of my debt in personal account mgts.
Starting from March 3, I regularly contacted MGTS with a request to understand the origin of these costs. Almost a month has passed since then (!), But so far no one in the company has yet resolved my question. I've already exhausted everything possible options interaction with the company - I wrote to the chat several times, called the support service many times, the result was zero. Each time they pretend that they hear about the problem for the first time, then they promise to resolve the issue, draw up an application, the consideration of which ends in nothing, and so again and again ...
I just have to warn potential MGTS subscribers - think carefully before contacting this company. Tempting tariffs in fact turn into an absolutely boorish attitude. If something goes wrong (and in my experience, something always goes wrong ...), you will definitely not wait for any help from the support team (if, given everything that happens, you can call it that at all ...) ... This attitude towards clients causes nothing but irritation and sheer disappointment.

MGTS 04/02/2020 10:06

Dear nikita_b!
Hello! Send by mail [email protected] your MGTS number and a link to the review, we will check the information.

01.04.2020 22:50

Company response

Transferred numbers from MTS to MGTS. These are child structures. When translating, they said that I can use SIM cards right away. He explained that I did not need it until the moment of transfer and asked to confirm that it was not charged before the start of use. However, the valiant managers of MGTS need to make a plan and they don't care what it is at your expense. Activated the cards for me. Billing began 14 days before the actual start of use. I've been betting for a week. Yesterday they called and said that the complaint was recognized as justified and there will be a recount, but today everything was returned back and the tariffication again exceeds the actual use by 14 days. Beware, as the parent company MTS is scammers!

Sergo72 03/14/2020 11:15 AM

The issue has been resolved. Thanks for that. However, the sediment remained.

MGTS 03/14/2020 10:51 AM

Good afternoon! Send by mail [email protected] your MGTS subscriber number, we will check.

14.03.2020 0:34

Company response

I have been using the Internet from MGTS for several years now. In general, the provider suits me, but noticed certain shortcomings.
1) the declared speed is respected, but only by wire. The old Wi-Fi router only has 2.4 GHz, and with the stability of the connection on it is not very good, it is not even possible to call normally through mobile applications(as a rule, the person I call becomes hard of hearing, the sound is interrupted). I even have to mobile phone connect to the computer via a wire, then the connection is good. I made repairs, installed Ethernet sockets, so Wi-Fi is not very important for me, I don't even need to replace the router. I am writing just so that other users understand that the quality of the connection over Wi-Fi is usually much worse, and there is no point in complaining about the low speed and interruptions.

2) the stability of the connection is good, although in social networks users quite often complained about failures, I have not encountered them at all lately. But the annoying thing is that I lost my IPv6 address since the new year, and for most users it works. I think that I will have to connect to the home Internet from the outside (there is IPv6 outside), and because of this, taking a static IP is expensive. And on some sites, verification messages pop up due to the large number of requests from one IP, which is not available on IPv6.

3) there are favorable tariffs with mobile communications (649 rubles for 200 Mbps Internet + 2 GB of mobile traffic + 350 minutes). There is a similar tariff with unlimited internet. But the strange monthly fee of 214 rubles for home phone which is rarely used. On mobile, the subscription fee includes a package of minutes, but here for some reason not. Mobile communications developed at a fairly rapid pace, while the principle of forming a tariff for a landline telephone was frozen for decades, and a landline telephone became much more expensive than a mobile one. I am thinking about turning it off, only the mother needs to go, the number has been issued for her. Or leave it as a backup communication channel - mobile communication in our home is not very good, and tariffs are now cheaper, and then they may rise in price. Although, on the other hand, MGTS works through MTS, and MTS mobile communications are better than other operators in that there are "goodies" that other operators do not have, for example, an application for calls with free calls within the network - within the operator's network, and not only inside the application, or the same IPv6. And I use it a lot at the dacha, and there the quality of communication got better last year. But online / Rostelecom has a home phone without a monthly fee.

It would be better to include a home phone in the package with a discount, or to include the package of minutes in the tariff with a minimum monthly fee, or to remove this fee altogether. There should be some advantages for a home phone compared to a mobile one, especially since the resources of the radio link are more limited than the optics.

N*******@vyalceva.net 03/16/2020 19:48

MGTS 03/08/2020 09:55

Dear n*******@vyalceva.net!
Good afternoon! Thank you for your feedback!
On all tariff plans, the speed is declared with a wired connection.
IPv6 is provided in test mode, so it does not work for all subscribers.
A fee of 214 rubles / month is charged for the use of the line and its maintenance.

Today it is not easy to imagine your life without the Internet. Someone needs it for study or work, others - in order to keep abreast of what is happening in the world, and for someone it helps to improve themselves or just have fun. Regardless of what you are using the Internet for, it is quite obvious that you would like such a connection to be of good quality, to function smoothly and at a decent speed. And, it would seem, how could this happen differently today? Reviews of thousands of people confirm that it can. Some have serious difficulties using the Internet connection and would like to change their provider in order to receive better services. Others are not satisfied with their cost tariff plan and they would like to find a company that will provide services on the same terms, but only at a lower cost. All these claims and wishes are understandable. If the client invests his cash in the opportunity to use a particular service, he must receive it of the appropriate quality. However, unfortunately, not all providers think in this way. Many seek to make the most of their subscribers, while deceiving them. In an effort to avoid such cooperation, many choose to connect to the Internet MGTS. Why do so many people prefer this particular provider? How is the MGTS Internet configured? What tariffs and service packages does the company offer? What is the maximum Internet connection speed that the organization in question is willing to provide? What do the reviews about the features of connecting and then using the Internet from this company tell?

To understand all these issues, we will consider in detail the principles of MGTS functioning, its proposals for subscribers, as well as customer responses about the quality of the services provided to them. This will help you to form your own opinion about the company in question. Be careful.

About company

MGTS began its activity at the end of the nineteenth century. It was then that the Moscow City Telephone Network was officially founded. In just twenty years, about 17 thousand people have become its subscribers. Over the next decades, the company has been actively developing and improving in the field of providing communication services. Already in 2004, a radical modernization of the MGTS functioning system was carried out. It was then that the company made the Internet an accessible service for hundreds of thousands of Russians.

Today MGTS Internet services are available to absolutely everyone. The organization even specially conducts training courses to improve the Internet literacy of older subscribers, which allows them not to limit themselves in the use of the Internet and self-development.

What else has the company done recently:

Launch of the "Home Operator" project.
Small business support by expanding the functionality of the "Digital Office" package.
The ability to independently form a suitable package of services.
Personal bonus program.
Launch the latest technology evaluating the real quality of broadcasting streaming video directly in the process of viewing.
Updating the line of tariff plans.

Already today, Internet and television services from MGTS have become incredibly popular. The company is actively developing and improving for the benefit of its users.

Internet

The company in question provides its customers with uninterrupted unlimited access to the Internet. What makes the services of this organization unique is modern technology, which allows you to use the Network at a colossal speed - 500 Mbps Internet speed MGTS. The company has sufficient technical equipment in order to maintain a connection to the Network of its subscribers without interruptions, at a stable speed, regardless of the time of day. The latest technologies used make it possible to keep the quality of communication at a sufficiently high level. Now using the Internet has become more comfortable than ever.

Reviews highlight the following advantages of the MGTS Internet:

A router (a modem equipped with a Wi-Fi function) is provided free of charge.
The ability to use the Internet on high speed using it for communication, learning and entertainment.
Various tariffs for Internet MGTS. The line is so flexible that you can find a package even for 300 rubles a month.
Fast connection.
Discount provided that several services are connected at the same time.
Payment ex post facto in a single invoice.
Carrying out a personal fiber-optic channel to your apartment.
If you have any difficulties using the MGTS Internet, the company's technical support will provide all the necessary consultations.

Hundreds of thousands of customers considered the above information to be sufficient reason to become subscribers of the company in question.

Internet tariffs

Many people decide to use the Internet from MGTS (Moscow), because the tariff offers seem to them quite profitable. Especially when you compare them with competitors' offers.

Available tariffs for the Internet from MGTS:

60 Mbps - 360 rubles per month;
200 Mbps - 490 rubles per month;
500 Mbps - 1600 rubles per month.

Others like daily billing plans. But what if the connection is intermittent or the actual speed does not correspond to the one stated in the tariff? The best way out is the following: contact the Internet technical support from MGTS for help. The specialists working there will be able to provide you with all the necessary information, advise and help you solve the problem. Therefore, this opportunity should not be neglected.

But what if you want to use the services of the company in question, but none of the stated rates suits you? Contact MGTS employees using feedback and discuss the current situation. It is safe to say that the company's managers will be able to offer you a suitable option. After all, the company's goal is to earn a good reputation among its subscribers with its high-quality services.

Stock

Why do many people prefer unlimited Internet from MGTS? Because the company in question provides its customers with many opportunities to save money. Internet connection from MGTS can be carried out through a variety of promotional offers, which allows subscribers to save their money. What promotions are relevant today?

Telephone and internet for those who have recently moved into a new home.
Special tariff for Project Armata fighters.
A coupon that entitles you to free computer assistance.
A smartphone for a ruble, subject to the activation of certain service packages from MGTS.
Amazing parameters (500 SMS messages, 500 minutes, speed 200 Mbps, 20 GB mobile internet MGTS for only 750 rubles).
GPON. New opportunities for Internet users.

All this has already attracted thousands of subscribers to the Internet from MGTS. Services of such a plan make such pleasant promotional offers unique and popular. Perhaps some of the above will interest you as well.

Service packages

Provided that several services are connected at the same time, the subscriber is entitled to a discount. For the convenience of users, MGTS has prepared Internet packages that consist of combinations of services in various variations. These can be packages that include Internet connection, digital TV and mobile communications. The wider the combination, the greater the savings. So, what are the available service packages, which include MTS mobile communications, MGTS Internet and television? At the moment, the following proposals are relevant:

Internet + Television - 500 rubles per month.
Internet + Mobile communications - 500 rubles per month.
Internet + Mobile communications - 650 rubles per month.
Internet + Mobile communications - 750 rubles per month.
Internet + Mobile communications + Television - 850 rubles per month.
Internet + Mobile communication + Television - 950 rubles per month.
The ability to collect your personal set of services. Available options: home Internet, home telephone, digital television, mobile communications, security, video surveillance. The calculator will automatically calculate the cost of the tariff plan and the amount of the discount that you are entitled to.

Diversity available tariffs Internet MGTS (Moscow) will allow everyone to choose the service package that suits him as much as possible. Perhaps you will find something suitable among the described assortment.

Payment method

How can you pay for using the MGTS home Internet service? There are several available ways... Let's consider them further.

The following are especially distinguished:

There is a possibility of payment in MTS showrooms. In this case, the commission will not be charged, and the enrollment will be made instantly.
You can also pay for the Internet MGTS with a bank card or from your MTS mobile account.
If you pay for the service in question at Platina KB, MTS-Bank PJSC, MKB OJSC, VPB AKB ZAO, Mosoblbank, KKB OJSC, then the commission will not be charged.
Also, immediately the payment will be credited with funds provided that the following electronic wallets are used: Qiwi, Yandex.Money, MTS.Money, WebMoney.
Among other things, you can use ATMs and electronic terminals. No commission will be charged.

The company has done everything possible to make the payment procedure as simple as possible. You can choose any of the above methods. Now funds come to your account as quickly as possible: from instant crediting to three business days. Moreover, if you have a debt and the provision of the service was suspended, then after a period from half an hour to two hours after payment, the blocking of the service will be automatically removed. You do not have to notify the company in any way.

Electronic invoice

Correct use of home Internet MGTS will help you take care of the environment. How? The company says it uses about 288 tonnes of paper annually to generate bills. How can you participate in saving trees from felling for commercial use? Start using e-invoices. About 350 thousand subscribers have already switched to them. Thus, they were able to save already three hundred trees. And this is not the limit. You can also become a part of this movement together with MGTS Internet.

Reviews allow you to find out what are the benefits of using e-invoices. Among them, the following are distinguished:

Ease of connection.
Free subscription.
Payment terms remain the same while the electronic invoice is delivered much earlier than the paper version.
You can easily control the state of your personal account, no matter where you are.
Payment can be made in one click, without even leaving your own home.
You will receive SMS notifications when payment has been received.

Reviews about MGTS Internet and the use of electronic accounts allow us to conclude that this is an incredibly convenient way to receive information about the current state of the account. Perhaps you will like it too?

Positive customer reviews

Describing the Internet MGTS, reviews highlight both positive and negative points. In order to provide a holistic picture of how customer service is carried out in the company in question. To begin with, let's discuss what subscribers like about MGTS. The following points are especially highlighted:

The real Internet speed is fully consistent with the declared one.
The company provides customers with a Wi-Fi router free of charge.
It is very convenient to make a payment.
Continuity of service provision.
Availability of lucrative offers.
Wireless Internet.
24/7 technical support that functions perfectly.
Good communication anywhere in the apartment.
Professional and punctual craftsmen.
Quick installation of all the necessary equipment.
High speed of application processing.
Affordable prices for services.
The invoice is provided at the end of the month.
A fifth of the amount paid for the Internet will be returned to the mobile account of the MTS card.
Friendly call center staff.
If you have any problems, the managers of the company will not disregard them.
The simplest connection is in those houses where a landline telephone is used.

For many, the service described above is fully satisfied. However, this opinion is not shared by all. Thus, MGTS 'reviews of the Internet are often mostly negative. What is the reason for this?

Negative customer reviews

Why is it so frustrating for MGTS home Internet users? The following points are highlighted:

It can be difficult to get through to call center employees.
Sometimes the connection is paid.
Deficiencies caused by the company's fault are not always corrected.
Frequent modem failures.
In some cases, the Internet speed is not supported at the previously stated level.
Many are not satisfied with the quality of the services provided.
Sometimes there are misunderstandings with the technical support staff.
Customers notice shortcomings in the process of installing the necessary equipment.
A free low quality router.
Internet outages.
Incorrect organization of the consumer service mechanism.
Some people have difficulties in the process of using the official website of the company.
When the Internet was connected, some of them had their landline phone disconnected.
Poor feedback.
Rather limited ability to pay bills.
The rates do not indicate the desired high speed.
Inconvenient location of the router.

Of course, many points do not depend on the company as a whole, but rather on specific installers or call center operators. However, this does not make it easier for clients. In addition, shouldn't the company be more careful about the recruitment process and the organization of the quality control system for their work? This is worth considering.

Instead of a conclusion

MGTS is a company with a rich history and colossal experience work in the communications market. In general, it has been successfully operating for over a hundred years, constantly developing and improving for the benefit of its customers. Today MGTS can offer to use the services of the Internet, digital television, mobile or stationary city telephone connection... A rare provider can boast of such a package of available services. You can connect one of the services listed above or choose a whole package, which will include a combination of several or even all of the previously mentioned possibilities. Why do so many choose to do this? Because the company meets its loyal customers halfway and provides substantial discounts to those who decide to use the whole package of services from MGTS. This choice will help you save a significant amount of money on a monthly basis. MGTS cares about the well-being of its subscribers and is ready to do a lot, if not everything, in order to earn their trust and loyalty. The overwhelming majority of clients of the company in question later recommend it to their friends and acquaintances. Isn't that the highest praise?

Also, customers like the opportunity to choose a payment method that suits them. And there is something to choose from: cash payment in MTS communication salons, payment through a bank, using bank card, through a terminal or ATM, transfer from electronic wallets of various payment systems. The opportunity to receive electronic invoices instead of paper receipts is also encouraging. They arrive earlier than the latter, and they should be paid at the same time.

However, clients also leave a lot of negative responses. Most of them are directed to field staff (call center operators, installers, and so on). But some are aimed at the very essence of the company's functioning. They relate to tariffs, Internet connection speed and other similar issues.

Before entering into an agreement with any company providing communication services, carefully study it and carefully read the terms to which you agree. You must know exactly what Internet speed is stated in the contract, how many TV channels you will be able to watch (if it comes and about this service), when you should pay bills, and how much you will have to pay monthly. It would also be good to understand how soon the service will be resumed after the previous disconnection, when you pay debts and deposit the required amount of money. It is important to know about all this in advance. This will save you from unpleasant surprises during the operation of your electronic devices, and will also help to have uninterrupted access to the Internet at a speed that suits you, based on your desires and needs.

Don't forget about own safety... If you have been provided with data from your personal account on the official resource of the company in question, do not pass them on to any unauthorized persons. Information about the state of your personal account and the mechanism for managing it are strictly confidential. This will protect you from the tricks of fraudsters and save your money. Among other things, if you prefer to pay your bills online using electronic payments, only enter your bank card details if you are sure that the connection is secure. These simple security measures can help you avoid serious problems.

Make decisions you don't have to regret later. Let the use of your chosen services bring you only positive emotions!