Service business lines. Transport company business lines. Documents for shipment

Year of foundation Location Key figures

Madani Farid (CEO)

Industry

transport and logistic

Subdivisions Website

"Business Line"- freight forwarding company. Carries out cargo transportation of groupage cargo by road, air, by rail and container transportation, as well as transportation of goods by whole trucks. The company has a holding structure with a base in St. Petersburg:

more than 100 warehouses in major cities of the country,
1500 delivery settlements (RF, Belarus, Kazakhstan).

Activity

The main specialization of the company is freight forwarding services for the transportation of groupage cargo from 1 kg to 20 tons across the territory of Russia, Belarus, Kazakhstan. Our own fleet of vehicles allows for the delivery of goods both by low-tonnage vehicles and by means of long-haul trucks.

More than 500 thousand clients work with "Business Lines" in 1,500 settlements Of the Russian Federation, including the following companies: Gazpromneft, Krasny Vostok, Inmarko, Omskshina, Lenta, Chistaya Voda, Auchan, Sela, etc.

The company processes 15,000 applications daily.

In 2009, by the Organizing Committee of the Interregional Organization of Entrepreneurs, the company became a laureate of the prize “For Contribution to economic development Russia ”in the nomination“ Leader of Russian Business ”.

In the same year, the company “ Business Line"Was awarded the National Annual Award" Best Leader of the Year ", organized by the Foundation for the Promotion of Entrepreneurship.

Services

Company road transport

Delivery by road
1. Between terminals
2. "From door to door"

between settlements - "Direct car"
around the city - hourly car rental
delivery of goods by trucks

3. Rail transportation
Delivery of cargo by air
Container Shipping

additional services

information support 24 hours,
Personal Area,
safekeeping,
cargo handling,
return / delivery of documents,
cargo insurance (partner - Renaissance Insurance Group),
packaging (wooden crate, pallet board, bag, cardboard box, stretch and bubble wrap).

Notes (edit)

Links

Wikimedia Foundation. 2010.

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The central office is located in St. Petersburg.

Delivery is possible in more than 1.5 thousand cities of Russia.

In addition to Russia, transportation is carried out to countries such as:

Armenia,
Kazakhstan,
Belarus,
Kyrgyzstan.

Clients are offered:

a convenient personal account on the company's website, where you can track the location and status of the order online, download accounting documents;
online calculator for a preliminary calculation of the cost of the upcoming shipment;
packing of cargo (only at the terminals of reception of the Group of Companies "Business lines");
cargo insurance (not older than 5 years, the service is provided by Renaissance Insurance Group);
responsible nomenclature storage (not available in all cities, the whole range of services is provided from acceptance and storage to issuance, pre-sale preparation, expiration date control, etc.) and non-nomenclature (including for short periods);
cross-docking (loading and unloading vehicles without long-term storage, cargo consolidation, distribution to several vehicles, etc.).

Transport services include:

transportation of groupage cargo by road (both in Russia and abroad);
transportation of goods by individual transport (international, intercity routes, transportation within one city, there is a service with an hourly rate);
air and container transportation;
delivery to hypermarkets (as one of the ready-made industry solutions).

When ordering cargo transportation between major cities, you can use the "express delivery" service. In this case, the departure will be in place the next day or every other day (depending on the selected settlements).

Large regular customers are offered the opportunity to integrate with information systems enterprises (based on the 1C platform and our own SDK), the ability to create individual logistics schemes and priority service.

Documents for shipment

Legal entity (LLC)

A power of attorney certified by the sole executive body (or another person with a power of attorney for the right of substitution) and a seal. If the cargo is sent by the head of the company, he should present the original or a certified copy of the minutes of the meeting / decision on his election as the sole person executive body legal entity.

A cargo document containing its name, nature, properties (for example, consignment note, waybill for internal movement, universal transfer document, invoice, shipping specification, certificate, certificate, etc.) in original or copy. It is not necessary to certify a copy.

An individual entrepreneur

Certificate of registration with the tax authority in the original or a notarized copy. When sending the goods by the representative of the individual entrepreneur, a power of attorney is required. The power of attorney is certified by an individual entrepreneur and a seal, and if an individual entrepreneur works without a seal, it is notarized.
Identity document specified in the power of attorney.
A cargo document containing its name, nature, properties (for example, consignment note, waybill for internal movement, universal transfer document, invoice, shipping specification, certificate, certificate, etc.) in original or copy. It is not necessary to certify a copy. In the absence of these documents, you must fill in the shipping list.

Individual

Identity document (for example, passport of a citizen of the Russian Federation, foreign passport, driver's license).
Inventory of dispatch. Forms are available at the terminal and from company drivers. If there is a document for the cargo containing its name, nature, properties, then you can transfer this document instead of the inventory.
If the cargo is sent by a representative of an individual, then, in addition to the above documents, a notarized power of attorney is required.

Documents for receiving cargo

Entity

To receive the cargo, a representative of a legal entity must present an identity document, and, optionally:

notarized power of attorney;
power of attorney with the seal of the organization, drawn up according to the sample;
the original or a copy of the document on the appointment to the position of the sole executive body of a legal entity, certified by a notary or the CEO, if the cargo is received by the director, general director, etc. Such documents are: minutes of the general meeting of participants - shareholders, board of directors - or the decision of the sole participant / founder;
organization stamp (only upon delivery of goods to the recipient's address);
the stamp of the organization indicating the organizational and legal form, the name of the company and the location (only upon delivery of the goods to the address of the recipient).

Individual entrepreneur

To receive the goods personally, an individual entrepreneur must present an identity document and, by choice, a seal (if the individual entrepreneur works with a seal and only upon delivery of the goods to the recipient's address) or a tax registration certificate.

To receive the goods by a representative individual entrepreneur it is necessary to present an identity document, and, optionally:

notarized power of attorney;
a power of attorney in simple writing, certified by the seal of the individual entrepreneur.
SP stamp (only upon delivery of goods to the recipient's address).

Individual

To receive the goods by an individual, it is necessary to present an identity document, the details of which were indicated by the consignor upon shipment. The representative of an individual must present an identity document and a notarized power of attorney.

Transport company "Business Lines" is a large organization providing transport and logistics services in the territory Russian Federation and the CIS countries. In order to make the process of obtaining information about the activities of cargo transportation and the process of ordering services as convenient as possible, the company has developed its own Internet service. You can get to the official page of "Business Lines" by going to the following address www.dellin.ru.

start page

On the main page of the site there is a section with current promotional offers, a service for calculating the cost of transportation between terminals and from address to address. And also a service that allows you to track the location and status of the cargo.

At the top of the page there is a menu bar where you can change the city, make an online call or leave a request for feedback. Next are the services for calculating the cost, tracking cargo status and a help center.

A separate item is dedicated to the entrance to client's personal account, with the help of which you can receive the latest news regarding the activities of the company, and manage your orders online.

Frequently asked Questions

There is also a list of questions that most often concern customers. By clicking on any of the proposed sections, an algorithm will open, following which the client can perform this or that operation. If the desired question was not found, then you can ask another by clicking the appropriate item and entering the question in the line that appears.

In addition, you can contact an online consultant, make an online call or use the feedback.

A special type of service

A little below there is a strip that contains information about special services provided by the carrier:

large business (individual conditions for solving non-standard logistics problems);
warehouse services (available in 129 localities of the Russian Federation);
transportation by eurotrucks upon individual order (supply of transport of the required type, regardless of which part of the country the customer is located in);
urgent transportation of cargo (cargo transportation in the Russian Federation and the CIS countries in the shortest possible lines);

Information about "Business Lines"

Further there is all the information regarding the activities of the carrier, which may be of interest to site visitors. The figures show the work and scale of the company, as well as describe the services that "Business Lines" offer to clients.

Transportation of groupage cargo by road (between terminals, express transportation, transportation of small size cargo, delivery of documents, transportation within the region and international);
transportation by road transport by individual order (direct transportation from address to address, rent a car by the hour, transportation of goods by a euro truck between cities, transportation of goods by an euro truck to the suburbs and on the territory of the city,
air transportation;
container transportation;

Clicking on each section will open detailed information indicating all the conditions and nuances.

Warehouse services

Customers can benefit from:

Nomenclature and non-nomenclature responsible storage of goods ;
Cross docking. The bottom line is the acceptance and shipment of goods directly, without long-term storage.

These services are a whole complex, and include loading and unloading, acceptance of goods, sorting, palletizing, etc.

Industry solutions

Business Lines deliver goods to hypermarkets and other large trading platforms, regardless of the location of the store.
The process of work and the conditions for the provision of this type of service can be read by clicking on the corresponding menu item.

Additional services

The list additional services the carrier included:

Delivery from address to address ( courier call);
Insurance;
Cargo packing. In this section, you can get acquainted with all types of packaging material offered by the company.

Tools

Tools include:

service for tracking the status of the cargo;
a package of documentation containing all the forms and forms of documents necessary for placing an order;
frequently asked Questions;

Online applications

This section of the menu includes:

transportation order;
order to call a courier;
request for provision accounting documentation ;

Company

This menu item contains all the information that relates to the activities of the company:

News feed;
Promotional offers;
Representative addresses;
Information to suppliers;
Information for developers;
Vacancies from Business Lines;
History of the company;
Press center. Publications about the activities of "Business Lines" in the media, etc.

Personal Area

This tool is a separate device with which you can:

view the news feed;
manage orders;
view the address book;
carry out settlements and make reports;
issue requests for documentation;
correspond with the manager; negotiate contracts;
write claims and complaints;
change settings;

Mobile app

In the lower left corner of the website there is a link, by clicking on which you can download mobile app Business Lines is completely free. All the advantages of this device are also described here and the user's manual for this program is attached.

Contact Information

In the lower left corner is the address and telephone head office of "Business Lines". And in the lower right corner there are links to the company's pages on social networks.

We leading transport and logistics company in Russia * and we are dedicated to leadership in everything we do.

We we deliver goods by road and air transport, we carry out container and multimodal transportation, combining several types of transport. We also provide services for storage and warehouse handling of goods.

Every month our vehicles cover more than 20 million kilometers and deliver goods anywhere in Russia and the countries of the Eurasian Economic Union: Armenia, Kazakhstan, Belarus and Kyrgyzstan.

The range of our services allows each client to find a solution that meets his specifics. And their quality meets international ISO standard 9001 recognized in more than 150 countries around the world.

At the end of 2015, Business Lines entered the rating largest companies Of Russia RBK-500 *.

15 years of work

> 2,000,000 clients

130 cities
presence

4000 cars

We carry out transportation of groupage cargo by individual or dedicated transport, air and express transportation, auto delivery from address to address. We also provide services for storage and warehouse handling of goods.

We care about our employees and customers and are constantly improving and simplifying both work processes within the company and customer service. For the delivery of special cargo and transportation on non-standard routes, we develop individual logistics schemes.

If necessary, we provide our clients with multimodal transportation of goods, which allows combining cargo transportation by two or more modes of transport.

Every year we open new directions of transportation, warehouse terminals, reduce delivery times and launch new services. We have formulated our vision as the "Leader of the logistics industry", and we set ourselves the goal of becoming the basis for the development of millions of businesses in Russia and abroad, to be a part of every cargo transported in the territories of our presence. Our company looks to the future with confidence and sincerely believes that its attitude to business forms the landscape of the country's transport and logistics industry.

We choose Business Lines!

CHERNUKHA'S HOPE
operator of the information base of a separate structural unit Krasnodar-Vostok Excellence in Quality – 2015

“I came to Delovye Lines in February 2014, having got a job as an operator in the Krasnodar-North OSP. I was especially attracted to free schedule, under which you could adjust your personal affairs.

When I come to work, clients already meet me, smile, say: “Hello, Nadezhda! How we have been waiting for you! " I am the first person they see in the company, and I always need to be friendly and fast. "

ROMAN ABRAMTSEV
cargo organizer OSB Smolensk
Excellence in quality – 2015

“My job may seem monotonous at first glance. And on the second, probably, too. But you just have to like it. I like when the end result my activity is order. Everything is in its place - in this case, at its own addresses. "

Viktor Bernaseev
cargo packer OSB Smolensk
Excellence in quality – 2015

“The work of the packer is very important. How we carry it out depends on the condition in which the cargo arrives at the client. Therefore, I always try to make every effort to ensure that the cargo is packed with high quality, so that even fragile cargo is not damaged on the way, and the client is satisfied with the result of transportation. "

VYACHESLAV SHEVCHENKO
head of service station Fedorovskoe

“Our main wealth is the station personnel, because all employees are involved in the process. The master receiver adjusts the sequence and optimizes the loading of the workshop; the shift foreman, receiving the task, appoints competent and proven specialists in his field; the locksmith makes high-quality and prompt repairs; the warehouse is engaged in the storage and distribution of spare parts: without the timely delivery of ammunition, the war cannot be won.

Each employee works, realizing that there is another one behind this car, and one cannot stop, everyone is aware of their actions, and everyone is focused on one result - high technical readiness of the park ”

ELENA KOLEVATOVA
Director of OSB Perm

“I came to the company because I felt its powerful energy, which coincided with my desire to be realized. I think that is why working at Business Lines makes me so happy: I see the daily result. "

Our company has its own contact center with sites in St. Petersburg, Saratov, Samara, Omsk and Astrakhan. Every day they help thousands of clients from all regions of Russia.

Contact center employees receive incoming calls, make outgoing calls to Delovye Lines' clients, solve their problematic issues related to cargo transportation, draw up forwarder's applications, advise on the services of our company. In addition to calls, the company's operators process customer requests left in the mail in Personal account or in the form feedback on our website as well as on social media.

All employees are regularly trained by professional trainers. Each new employee is assigned a mentor who helps him quickly get involved in the work process and successfully adapt.

In contact centers, we especially welcome those who know how to multitask, stay productive in a stressful situation, be attentive, sociable and responsible.

We choose Business Lines!

ANNA VLADIMIROVA
Director of CC Saratov and Omsk

ELVIRA SOLODOVNIKOVA
reference and information service specialist Samara KC
Excellence in quality – 2015

“I am very interested in communicating with people, including by phone, trying to catch their mood and make people happy and appreciate the care of them. This is the hardest part. After all, not always and not everyone has good mood... I like to bring even a little bit of joy to our customers. "

YANA METLUSHKO
Sales Manager Samara KC

“A first-class CC specialist must be patient, restrained, trustworthy, polite, as accurate as possible, with a pleasant voice, communicative and prompt. Thanks to my work in our company, I have acquired many valuable qualities: patience, perseverance, resistance to stress, the ability to find the optimal solution in a non-standard situation.

Fire in my eyes helps me to achieve high quality indicators in my work. I am sure that without it you can only achieve mediocre results, for high performance you need fire! You need to believe in yourself, take risks, move on, despite many “no”. "

Our company carries out road cargo transportation by heavy transport throughout Russia.

Our car fleet is rightfully considered the most powerful in the country and numbers 4,000 units of equipment from leading manufacturers: Scania (Scania), MAN (MAN), Mercedes Benz (Mercedes-Benz), Volvo (Volvo). Most of our vehicles are under three years old and they are all regularly serviced.

Our drivers are offered everything they need for a good job: a decent salary, daily subsistence allowance, quality and seniority bonuses, new company vehicles, own service stations, roadside assistance and corporate mobile communications.

In our convoys we are waiting for those who can be entrusted with high-quality delivery of goods, who treat their business responsibly and conscientiously and to the question "Delivered?" always answers "Yes".

We choose Business Lines!

ALEXEY KUTEPOV
driver Bataysk TK, Excellence in quality – 2015

“I consider the improvement of my professional level to be my main achievement over the years of work in the company, and the main victory is the deserved respect of my colleagues.

I love my company and try to maintain its image. I always treat my work responsibly and conscientiously. And I am very pleased that the company noticed and appreciated my work, and awarded the title of the Best Driver ”.

ALEXANDER SUKHAREV
Head of ATP Yuzhnoye
until July 2016, the head of the convoy No. 1 in Volgograd:

“Our convoy is undoubtedly one of the inseparable component parts company and the undisputed leader in the quality of services provided. Together, these include not only adherence to the schedule, but also the supply of equipment to the client that suits his strict requirements, and the politeness of the drivers, and much more. Providing quality services is our main goal. "

BORIS GAVRILENKO
driver Bataysk TC
Excellence in quality-2015:

“What I like most about my job is stability, constant employment and earning money without downtime and delays.”

Moving forward, setting new goals, achieving new results and invariably proving that the impossible is possible, we are helped by the gold standard of work, the basis of our life in the company - Our values.

Effectiveness

The work of each employee is important and aimed at achieving the goals of the company.
We are always looking for the most effective solutions, we use the best world practices.

Constant acceleration

We act quickly and decisively.
We do not stop there. Our company is focused on the continuous continuous acceleration of all business processes.

QUALITY

We strive to ensure that quality is embedded in all business processes.
We work tirelessly to improve existing standards.

parity

The company views its employees, customers and suppliers as partners.
Effective employees make good money and make a career in the company.
Violation of existing agreements, rules and standards by partners inevitably triggers retaliatory measures on the part of the company.

Creativity and innovation

We have no attachments to templates.
The company values employees with rational and creative thinking.
We are ready to change. We are always open to effective and innovative solutions.

We possess unique experience in the field of transport and warehouse logistics. Coming to us, you will receive access to extensive knowledge accumulated by our team since 2001.

We have there is a place both for beginners in their careers and for professionals who like to solve complex problems.

We open development opportunities not only in logistics, but also in other spheres: IT, marketing, sales, work with personnel, etc. Our employees can try themselves in various fields and become a wide-profile specialist.

We we provide everything you need for comfortable work: decent and stable wages, a motivating bonus part, training, convenient schedule etc.

We have developed modern IT systems that help us communicate with each other, work with clients, deal with paperwork, and easily carry out official duties.

We are in constant motion, which opens up opportunities for growth for everyone in the team. To go from a specialist to a manager is a reality in our country. Every year, 78% of management and 56% of non-management positions are closed by our internal candidates.

Our employees feel stable and secure.
They know that:

Issued according to the Labor Code of the Russian Federation: from the first working day with them is concluded labor contract and, in its absence, it starts employment history

Get a decent wages in full and on time

After working for a certain period of time, they will be able to take another vacation paid in accordance with the law

If they get sick, their sick leave will definitely pay

If they do not have SNILS, they will issue it

During maternity leave and parental leave they will not lose their job and will receive "maternity" and childcare benefits

We are on the way!

MARAT RAKHMATULLIN
information base operator OSB Kazan
Excellence in quality – 2015

“It should be noted that there is a very interesting and serious approach to the training of Delovy Lines employees. It is conducted online by the most experienced trainers of the company. During the period of online training, I delved into the essence of the work, understood what exactly my responsibilities are, and understood the structure of the company as a whole. Having passed the certification, I consolidated my knowledge and started to work. "

SERGEY ZAVYALOV
Director of OSB Lipetsk

“My career at Business Lines began in the St. Petersburg-Vostok division in 2008 as a night information base operator. I combined my work with my studies at the full-time department of the St. Petersburg University "VOENMEKH". I learned about the vacancy from a student of my university, who, by the way, is still working here. I liked the working conditions: work in the office, at night, decent wages.

It was a golden time! In the distant and not easy 2008, I never thought that in 8 years I could find myself in another part of the country at the helm of a rapidly developing division. "

ALEXANDER IVANOV
Director of OSB Cheboksary

Business Lines is a part of my life! I joined the company in May 2010 as a night operator. A month later he became a manager of the claims department, and then he got acquainted with many other positions. And each time, with even greater interest, I learned all aspects of the life and work of the company. Here I have received and continue to receive invaluable experience in managing a department, skills business communication, achieving results and working in a team. "

2016 is an anniversary year for our company. Over the 15 years of our existence, we have collected the trust of more than 2,000,000 customers and confidence in tomorrow more than 20,000 employees.

We celebrated our 15th birthday throughout the country. During the celebration, we awarded first-class specialists, took part in the All-Russian relay race of congratulations, gave 13 704 votes for the competitive works of our colleagues, wrote the greatest congratulations in history and celebrated the 15th anniversary in each of the nearly 200 cities where Delovye Lines is present. A series of festive events ended with a grandiose celebration in the city of Russian Olympic glory - Sochi!