Methodological recommendations for completing an individual program for the provision of social services, including using the automated information system AIS "Social services. Individual program for the provision of social services Individual

METHODOLOGICAL RECOMMENDATIONS FOR CREATING AN INDIVIDUAL SOCIAL SERVICE PROGRAM

METHODOLOGICAL RECOMMENDATIONS FOR CONCLUSION, AMENDMENT AND TERMINATION OF AGREEMENTS ON THE PROVISION OF SOCIAL SERVICES

IPPSU

In order to prepare for entry into force Federal law of December 28, 2013 N 442-FZ "On the basics of social services for citizens in Russian Federation"(hereinafter - Federal Law N 442-FZ) and the Decree of the Government of Moscow of December 26, 2014 N 829-PP" On social services for citizens in the city of Moscow "(hereinafter - the decree of the Government of Moscow N 829-PP) I order:

1. Departments social protection of the population of the administrative districts of the city of Moscow, social service organizations subordinate to the Department of Social Protection of the Population of the City of Moscow, to ensure compliance with the requirements of Part 2 of Article 35 of Federal Law N 442-FZ, according to which for recipients of social services who have the right to receive social services before December 31 2014 inclusive, the conditions for the provision of social services from January 1, 2015 cannot be worsened in comparison with the conditions established as of December 31, 2014.

2. Approve:

2.1. Application form for the provision of social services (Appendix 1).

2.2. Form of the register of registration of applications for the provision of social services (Appendix 2).

2.3. Form of the act of material and household survey of living conditions of recipients of social services (Appendix 3).

2.4. The form of the decision of the department of social protection of the population of the administrative district of the city of Moscow on recognition as needing social services (Appendix 4).

2.5. The form of an individual program for the provision of social services (Appendix 5).

2.6. The form of an individual schedule for the provision of social services in the form of social services at home (Appendix 6).

2.9. The form of an agreement on the provision of social services (Appendix 9).

2.10. Form of the act on the provision of urgent social services (Appendix 10).

2.11. Social Service Waiver Application Form (Appendix 11).

3. The departments of social protection of the population of the administrative districts of the city of Moscow, social service organizations subordinate to the Department of Social Protection of the Population of the City of Moscow, to ensure, by April 1, 2015, the drafting of individual programs for the provision of social services for recipients of social services accepted for social services by December 31, 2014 year inclusive.

4. The departments of social protection of the population of the administrative districts of the city of Moscow, together with social service organizations subordinate to the Department of social protection of the population of the city of Moscow, shall ensure by May 1, 2015:

1) signing individual programs for the provision of social services;

2) sending the second copies of individual programs for the provision of social services to recipients of social services.

5. To the Department of Social Services Organization (Keller P.A.), taking into account Appendix 9 to this order, by January 12, 2015, prepare and send to the departments of social protection of the population of the administrative districts of the city of Moscow, social service organizations subordinate to the Department of Social Protection of the City of Moscow , the form of the acceptance certificate of the rendered social services in the form of social services.

6. To empower the departments of social protection of the population of the administrative districts of the city of Moscow with powers to:

1) making decisions on recognizing a citizen in need of social services;

2) signing an individual program for the provision of social services;

3) making decisions on the refusal of social services;

4) issuance of a duplicate of the individual program for the provision of social services.

7. The revision of the individual program for the provision of social services is carried out at the request of the recipient of social services in a manner similar to the preparation of a new draft of the individual program for the provision of social services.

8. In relation to recipients of social services who are provided social services in the form of social services at home and (or) in a semi-stationary form from January 1, 2015, unless otherwise provided by the legislation of the Russian Federation, the calculation of the monthly payment for social services is established in accordance with parts 1 and 2 of Article 32 of Federal Law N 442-FZ and Resolution of the Moscow Government N 829-PP.

9. I reserve control over the execution of this order.

Head of the Department V.A. Petrosyan

Appendix 1 to the order of the Department of social protection of the population of the city of Moscow dated December 30, 2014 N 1171

APPLICATION FORM FOR PROVIDING SOCIAL SERVICES ________________________________ (name of the body (provider of social services), ________________________________ to which the application is submitted) from _____________________________ (last name, first name, patronymic of the citizen) _______________, _______________ (date of birth (SNILS citizen) of the citizen) ________________________________ (details of the document certifying ) ________________________________ (citizenship, information about the place of residence (stay) ________________________________ on the territory of the Russian Federation) ________________________________ (contact phone number, e-mail (if any) from _____________________________ (surname, name, patronymic (if any) of the representative, name of the state body, body local government , public association representing the interests of a citizen ________________________________ details of the document confirming the powers of the ________________________________ representative, details of the document confirming ________________________________ the identity of the representative, residence address, address of the state body, local government, public association) ________________________________ Filled in if the application is submitted by a person or a state body , a local government body, a public association representing the interests of a citizen Please provide me with social services in the form of social services _________________________________________________ provided by ____________ (indicate the form of social services) (indicate __________________________________________________________________________. provider (s) of social services at the applicant's choice) I need social services: __________ __________________________________ (indicate the necessary social services ___________________________________________________________________________ and the frequency of their provision) I need to provide social services for the following circumstances: __________________________________________________________ (indicate the circumstances that worsen or may worsen the living conditions of a citizen) Living conditions and family composition: income taken into account to calculate the average per capita income of the recipient (s) of social services: _____________________________________________________________________________________________________________________ I confirm the accuracy and completeness of this information ____________________ To process personal data about myself in accordance with Article 9 of the Federal Law on July 27, 2006 N 152-FZ "On personal data" for inclusion in the register of recipients of social services: _________________________ (agree / disagree) _________________ (__________________) "__" ___________________ (signature) (full name ) date of filling out the application ________________________________ In accordance with Article 15 of the Federal Law of December 28, 2013 N 442-FZ "On the Basics of Social Services for Citizens in the Russian Federation" Articles 31 and 32 of the Federal Law of December 28, 2013 N 442-FZ "Fundamentals of Social Services for Citizens in the Russian Federation "Collected Legislation of the Russian Federation, 2006, N 31, Art. 3451, 2010, No. 31, art. 4196; 2011, N 31, Art. 4701, 2013, No. 30, art. 4038.

Appendix 2 to the order of the Department of social protection of the population of the city of Moscow dated December 30, 2014 N 1171

SOCIAL SERVICE APPLICATIONS REGISTRATION JOURNAL FORM

Appendix 3 to the order of the Department of social protection of the population of the city of Moscow dated December 30, 2014 N 1171

FORM ACT OF EXAMINATION MATERIAL AND DOMESTIC AND SOCIAL CONDITIONS OF RESIDENCE OF THE RECIPIENT OF SOCIAL USLUGot "___" ___________ 201__ godaFamiliya ______________ Name _______________ Middle _______________________ Date of Birth _________________ Passport data _________________________________________________________ pension certificate N ________________________________________________ home address, telephone: __________________________________________________ (actual) ___________________________________________________________________________ (at the place of registration) Social status of the applicant _______________________________________________ Grounds entitling to benefits ____________________________________________________________________________________________________________________ (documents certifying the right to benefits) ___________________________________________________________________________ Disability group _______________________________________________________ Term determination of disability ____________________________________________ Date of the next examination _______________________________________ Marital status ________________________________________________________ (single, living with relatives - indicate the degree of relationship, living with lodgers) _________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sources and amounts of income ___________________________________________________________________ Income of other family members _______________________________________________________________ Income of other family members________________________________________________________ ___________________________________________________________________ Help provided by relatives: ________________________________________ (material, in-kind, care, help with housekeeping) Caregivers ____________________________________________________________________________________________________________________________ Living conditions ________________________________________________________ (comfortable housing, with partial conveniences, without amenities, private house, separate apartment, room in a communal apartment, living area, floor) Availability of utilities: ______________________________________ (water supply, gas, central heating, bath, elevator, etc.) Departmental affiliation of housing ________________________________________ (private, state, municipal, departmental) ___________________________________________________________________________ Housing privatized or non-privatized ___________________________ Availability of a housing subsidy _________________________________________________ Degree of self-service _____________________________________________________________________________________________________________________________ (moves freely around the city, within the area of residence, only within the home, only with outside help) ___________________________________________________________________________ Reason for contacting _______________________________________________________________________ _____________________________________________________________ What assistance was provided earlier _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Conclusion and conclusions about the need _______________________________________________________________________________________________________________________________________________________________________________________________ Names and positions of the specialists who conducted the survey ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ for processing and (or) dissemination of the personal data specified in this act, full name, positions of persons who participated in the survey _________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Appendix 4 to the order of the Department of social protection of the population of the city of Moscow dated December 30, 2014 N 1171

THE FORM OF THE DECISION OF THE DEPARTMENT OF SOCIAL PROTECTION OF THE POPULATION OF THE ADMINISTRATIVE DISTRICT OF THE CITY OF MOSCOW ON RECOGNITION OF A CITIZEN IN NEED OF SOCIAL SERVICE Moscow "___" household and social living conditions of the recipient of social services, _____________________________________________, (other documents, specify) in accordance with Part 2 of Article 15 of the Federal Law of December 28, 2013 N 442-FZ "On the Basics of Social Services for Citizens in the Russian Federation": 1. To recognize _______________________________________________________________ (surname, name, patronymic, year of birth, address of residence) ___________________________________________________________________________ in need of social services. 2. The average per capita income of a recipient of social services is _____________. The monthly payment for the provision of social services cannot exceed _________________________________________________________ rubles. 3. TTSSO "________________" before "___" __________ 20__ together with the applicant to draw up a draft of an individual program for the provision of social services and submit it for signing to the Department of Social Protection of the Population __________________ of the administrative district of Moscow. 4. TTSSO "_________________________" (to the provider of social services) within 24 hours from the date of submission of an individual program for the provision of social services to ensure the conclusion of an agreement on the provision of social services.

Appendix 5 to the order of the Department of social protection of the population of the city of Moscow dated December 30, 2014 N 1171

FORM OF THE INDIVIDUAL PROGRAM OF SOCIAL SERVICES ___________________________________________________________________________ (name of the body authorized to draw up an individual program for the provision of social services) Individual program for the provision of social services "____" _________ ____ city N _____________ (date of compilation) 1. Surname, name, patronymic (if any) ___________________________________ 2. Gender _______________________ 3. Date of birth ___________________________ 4. Residence address: postal code ___________ city (district) ______________________________ settlement ___________________ street _____________________ house N ________ building ______________ apartment _____________ phone ___________________5. Workplace address: postal code ___________ city (district) ______________________________ street _______________ house N ________________ telephone ___________________6. Series, passport number or data of another identity document, date of issue of these documents, name of the issuing authority _______________________________________________________________________ 7. Contact e-mail (if available) ________________________________________ 8. An individual program for the provision of social services was developed for the first time, again (underline as necessary) for a period up to: _____________________9. Social service form _________________________________________ 10. Types of social services:

I. Social and household

II. Socio-medical

III. Socio-psychological

IV. Socio-pedagogical

V. Social and labor

Vi. Socio-legal

Vii. Services in order to increase the communicative potential of recipients of social services with disabilities, including children with disabilities

Notes: 1. The volume of the provision of social services is indicated with the appropriate unit of measurement (for example, sq. M, piece, place, set, etc.) in cases where the volume can be determined by units of measurement. 2. When filling in the column "term for the provision of the service", the date of the beginning of the provision of the social service and the date of its end are indicated. 3. When filling in the column "mark of fulfillment" by the provider of social services, an entry is made: "completed", "partially completed", "not completed" (indicating the reason). 1 11. Conditions for the provision of social services: _________________________ (the provider of social ___________________________________________________________________________ is indicated the necessary conditions which must be observed by the social service provider in the provision of social services ___________________________________________________________________________ taking into account the form of social service)

13. Refusal from social services, social services:

________________________________1 The recipient of social services has the right to comply with other conditions for the provision of social services in the form of social services established by the legislation of the Russian Federation.

14. Activities for social support:

┌─────────────────────┬────────────────────────┬─ ──────────────────────── ────────────────────┼──────────────────────────────────── ──────────────────────┤│ │ │ │├────────────────────┼ ─────────────────────────┼─────────────────────── ─┤│ │ │ │└─────────────────────────────────────────────────── ────┴─────────────────────────┘ Agree with the content of the individual program for the provision of social services _________________________ _____________________ (signature of the recipient (decryption of signature) of social services or his 4 legal representatives) The person authorized to sign the individual program for the provision of social services of the authorized body of the constituent entity of the Russian Federation __________________________________ _____________________ (position of the person) (signature decryption) M.P. and minor children.3 The organization providing social support puts a mark: “completed”, “partially completed”, “not implemented” (indicating the reason) .4 Underline the status of the person who put the signature.

Appendix 6 to the order of the Department of social protection of the population of the city of Moscow dated December 30, 2014 N 1171

INDIVIDUAL SCHEDULE OF PROVIDING SOCIAL SERVICES IN THE FORM OF SOCIAL SERVICE AT HOME Approved by the Head of the CCO __________ __________________ Signature Full name Surname Full name ____________________________________________________________________ Residence address: ___________________________________________________ Individual social services program number┌──────┬─────┬──────┬──────┬────── ───┬──────┬───────┬───────┬──────┐│ │ │ │ │ │ │ │ │ │ │├─── ───┼──────┼──────┼──────┼──────┼───────┼──────┼─── ────┼───────┼────────┤│ │ │ │ │ │ │ │ │ │ │└──────┴──────┴─── ───┴──────┴──────┴───────┴──────┴───────┴───────┴─ ──────┘Month of social services provision _____________ 20___ year Week N ______ ┌─────────────────┬──────┬─────── ┬───────┬───────┬───────┬───────┬───────┐│ Day of the week │cht │pt │sb │vs │├─────────────────┼──────┼───────┼────── ─┼───────┼───────┼───────┼───────┤│ Service code, time │ │ │ │ │ │ │ ││ provision │ │ │ │ │ │ │ │└──────────────────┴─────┴───────┴─────── ───────┴───────┴───────┴───────┘Week N ______ ┌────────────── ────┬──────┬───────┬───────┬───────┬───────┬────── ─┬───────┐│Day of the week b │вс │├──────────────────┼──────┼──────┼───────┼─── ────┼───────┼───────┼───────┤│ Service code, time │ │ │ │ │ │ │ │ │ │ │ │ │ │└──────────────────┴──────┴───────┴───────┴───── ──┴───────┴───────┴───────┘ Week N ______ ┌─────────────────┬ ──────┬───────┬───────┬───────┬──────┬───────┬─── Day of the week ───────┼───────┼───────┼───────┼───────┼───────┤│Code services, time │ │ │ │ │ │ │ ││provisions │ │ │ │ │ │ │ │└───────────────── ─────┴───────┴───────┴───────┴──────┴───────┘Week N ______ ┌ ──────────────────┬──────┬───────┬───────┬───────┬ ───────┬───────┬───────┐│ Day of the week ───────────┼──────┼───────┼───────┼───────┼─────── ┼───────┼───────┤│ Service code, time │ │ │ │ │ │ │ of provision │ │ │ │ │ │ │ │└───────── ─────────┴──────┴───────┴──────┴───────┴───────┴─ ──────┴───────┘Total social services provided ________________ (by service codes) Total home visits ______________________________________________________ (in relation to services provided directly at home) Social worker _____________ ___________________________ signature, name, surname Recipient of social services _____________ ___________________________ signature, name, surname

Appendix 7 to the order of the Department of social protection of the population of the city of Moscow dated December 30, 2014 N 1171

I. General Provisions

1. An individual program for the provision of social services (hereinafter referred to as the Program) in accordance with Part 1 of Article 16 of the Federal Law of December 28, 2013 N 442-FZ "On the Basics of Social Services for Citizens in the Russian Federation" (hereinafter referred to as the Federal Law) is a document in which indicates the form of social services, types, volume, frequency, conditions, terms for the provision of social services, a list of recommended providers of social services, as well as measures for social support, carried out in accordance with Article 22 of the Federal Law.

2. The program is drawn up based on the needs of the citizen in social services, revised depending on changes in this need, but at least once every three years. The revision of the Program is carried out taking into account the results of the implemented individual program.

The program can be revised at the request of a citizen or his legal representative for the provision of social services or appeal in his interests of other citizens, the appeal of state bodies, local governments, public associations.

Refusal to accept an application for revising the Program is not provided for by the Federal Law.

3. The program for a citizen or his legal representative has a recommendatory character, for a social service provider it is mandatory.

4. The form of the Program is approved by the authorized federal executive body in the field of social protection of the population. The program is drawn up in the form of a single document in two copies. The first copy of the Program, signed by an authorized official of the Department of Social Protection of the Population of the City of Moscow, is handed over to the citizen or his legal representative within a period of no more than ten working days from the date of the citizen's application for the provision of social services. The second copy of the individual program remains with the authorized body of the constituent entity of the Russian Federation.

5. In the event of a change in the place of residence of the recipient of social services, the individual program drawn up at the previous place of residence remains valid in the scope of the list of social services at the new place of residence.

6. In case of loss of the Program, the desire of the recipient of social services to change the list, volume, timing of the provision of social services at the request of the recipient is drawn up new Program in the manner prescribed by the Federal Law.

7. The Program is terminated due to the death of the recipient of social services, recognition of him as deceased or missing, or in case of refusal of the recipient of social services in social services within five working days from the date of application.

8. The entry into force of the court decision on the recognition of the recipient of social services incapacitated, partially incapacitated does not terminate the Program. At the request of the guardian, the Program may be amended accordingly.

II. The procedure for organizing work on the preparation of the draft Program

9. The drafting of the Program is preceded by the exit of the Commission for the Assessment of Individual Needs in Social Services (hereinafter - the Commission) to the applicant's home for the purpose of an interview (if possible) and drawing up an act of examination of material and social and living conditions. Taking into account the state of health, the participation of the applicant in the preparation of the draft program is mandatory. The opinion of close relatives can be taken into account only in the interests of the applicant.

The commission is formed by the order of the head of the territorial center of social services with the obligatory involvement of public associations, veteran organizations.

The assessment of the individual need for social services is carried out by the Commission within five days from the date of the application regarding the need to provide the applicant with social services, with the exception of urgent social services provided in established order immediately.

10. Assessment of individual needs includes:

1) determination of living conditions, marital status of the client;

2) study of the possibility of the client performing various types of life activities independently;

3) determining the degree of the client's individual need for the provision of social services;

4) determination of the duration (permanent, temporary, one-time), conditions (free, paid) for the provision of social services;

5) determination of the types of social services.

11. When determining the individual need for social services, the following socio-economic factors are taken into account: problems associated with factors of the social environment, including marital status, the presence or absence of close relatives obliged in accordance with the law to provide assistance and care, the remoteness of their residence, housing and economic problems, psychosocial and other circumstances.

12. Depending on the existing disabilities to independently satisfy their basic life needs due to the limitation of the ability to self-service and (or) independent movement, the applicant may be provided with social services at home, in a stationary and semi-stationary form.

An indication for social services at home is limited self-care or the ability to self-care with regular frequency with the help of others, using assistive technology as needed.

Indications for social services at home by inpatient social service institutions are limited self-care or inability to self-care, the need for constant outside help and complete dependence on others.

An indication for the provision of social services in a semi-stationary form in the day care unit (hereinafter - DCU) is the preservation of the ability to self-service and active movement of elderly citizens and disabled people, being in a difficult life situation for minors.

13. Identification on the basis of an individual assessment of the need for home-based services in the absence of an established disability group does not prevent the adoption of the appropriate form for social services.

14. Depending on whether a citizen has close relatives who, in accordance with the current legislation, are obliged to maintain and take care of their disabled, relatives who need help, the order of priority is established for admission to social services and the participation of close relatives in the provision of social services, including their payment ...

The assignment of persons to the category of close relatives who are obliged to maintain and take care of their disabled relatives in need of assistance is regulated by the legislation of the Russian Federation.

III. Features of filling out the draft Program

15. Items 1-3, 6 of the draft Program are filled in in accordance with the passport of a citizen of the Russian Federation or other identity document.

16. Clause 5 of the draft Program is completed in the case when the applicant is a member of labor relations with legal entity any organizational and legal form or an individual entrepreneur.

18. Clause 9 of the draft Program is completed based on the typology of forms of social services provided for by Federal Law No. 442-FZ of December 28, 2013 "On the Basics of Social Services for Citizens in the Russian Federation".

19. The central place in the Program is point 10 - here a list of social services is formulated by types of social services in which the need is established. The name of the social service must be indicated in strict accordance with the established legislation.

Regarding the scope of the provision of services, the provisions of the standard for the provision of social services should be followed.

The frequency of the provision of social services must be recorded very specifically, indicating the range of time and day of the provision of social services, and in the case when, due to the position of the applicant or for other reasons, this cannot be done, indicate the details of the frequency in the individual weekly care plan.

The term for the provision of the service is indicated taking into account the time standards for the provision of social services approved by the Department of Social Protection of the Population of the City of Moscow.

The section "Mark of the implementation of social services" is filled in upon the expiration of the Program or when it is revised.

21. Clause 12 of the Program is filled out on the basis of the need to implement the principle of maximum proximity of the organization of social services to the address of the applicant's place of residence.

22. When completing point 13 of the Program, it should be borne in mind that social service waiver will terminate the individual program only for the relevant social service organization. Federal law does not prohibit the applicant, after an unlimited period of time, to apply for the development of a new Program.

23. When completing paragraph 14 of the Program:

the type of social support is indicated in accordance with Article 22 of the Federal Law;

“recipients of social support” means the recipient of social services himself, his parents, guardians, trustees, and other representatives of minor children.

Appendix 8 to the order of the Department of social protection of the population of the city of Moscow dated December 30, 2014 N 1171

I. General Provisions

1. Social services are provided to a citizen on the basis of an agreement on the provision of social services (hereinafter referred to as the Agreement), concluded between a social service provider and a citizen or his legal representative, within 24 hours from the date of submission of an individual program for the provision of social services to the social service provider.

2. The essential terms of the Agreement are the provisions determined by the individual program, as well as the cost of social services if they are provided for a fee or partial payment.

3. Relations associated with the execution of the Agreement are regulated in accordance with the legislation of the Russian Federation, primarily Chapter 39 of the Civil Code of the Russian Federation.

4. The contract is subject to conclusion when providing social services at home, in stationary and semi-stationary form (for example, day care department).

II. The procedure for the conclusion, execution, amendment and termination of the Agreement

5. The draft Agreement is drawn up by the territorial center for social services (hereinafter referred to as TTSSO) on the basis of the approximate form of the agreement on the provision of social services, approved by the authorized federal executive body in the field of social protection of the population. The specified form is approximate, therefore additional, specifying provisions in the Agreement may be present by agreement of the parties.

6. The draft agreement is drawn up after an individual program for the provision of social services (hereinafter referred to as the Program) is signed by an authorized official of the social protection department of the city of Moscow.

7. A single agreement on the provision of social services is concluded with the client. The program is an integral part of the Agreement. From the TTSSO, the contract is concluded by the director or the head of the TTSSO branch, and from the client's side - by the client himself or by a legal representative or other legally capable person authorized by the power of attorney.

8. Before concluding the Agreement, the TCSO is obliged to bring to the client information containing the following information:

information about the location (legal address) of the TTSSO branch and contact numbers of the quality control service for the provision of social services;

certificate of inclusion in the register of social service providers;

list of basic and additional social services;

information on the standards of provision, the procedure for the provision of social services, tariffs for these services.

On familiarization with the information that the contractor is obliged to provide to the client, a corresponding entry is made in the Agreement.

9. At the request of the client, when concluding the Agreement, the TCSO is obliged to provide:

the charter, registered in accordance with the established procedure, the regulation on the branch;

forms of model contracts for the provision of social services;

standards for the provision of social services, approved in the prescribed manner.

1) on payment for services rendered within 10 days after the expiration of the reporting month;

2) about the term of the agreement equal to the term of the Program.

11. The contract is concluded in two copies. The first copy remains with the client, the second copy is kept at the TTSSO (with the social service provider).

12. On a monthly basis, the client and the TTSSO sign an acceptance certificate for the social services provided under the Agreement (both free and paid).

13. TTSSO ensures accounting of concluded, executed, terminated Contracts, as well as accounting of social services rendered under them. The specified accounting must be paired with the relevant Programs.

14. Amendments to the Agreement are carried out solely by virtue of significant change legislation on the initiative of the TCSO or on the initiative of the client, his legal representative. Changes are made out by drawing up a single document in two copies, which is its integral part.

15. Termination of the Agreement is carried out by mutual agreement of the parties or at the initiative of the recipient of social services, his legal representative. Termination of the Agreement is formalized by drawing up a single document in two copies, which is its integral part.

Appendix 9 to the order of the Department of social protection of the population of the city of Moscow dated December 30, 2014 N 1171

SOCIAL SERVICE AGREEMENT FORM Moscow "___" _________ ___ N ______________________________________________________________________________________________, (full name of the provider of social services), hereinafter referred to as the "Contractor", represented by ______________________________ (position, surname, first name, patronymic (if any) ________________________________________________, acting on the basis of an authorized representative of the Contractor) _________________________________________________________ , on the one hand, (basis of authority: charter, power of attorney, etc.) and ________________________________________________________________________, (surname, name, patronymic (if any) of a citizen recognized in need of social service) hereinafter referred to as "Customer" ________________________________________, (name and details of the document , certifying the identity of the Customer) residing at the address: ___________________________________________________, (address of the Customer's place of residence) 1 represented by ______________ _____________________________________________________, (last name, first name, patronymic (if any) of the legal representative of the Customer) __________________________________________________________________________, (name and details of the identity document of the legal representative of the Customer) acting on the basis of ________________________________________________, (basis of authority, court decision, etc.) residing at the address: ___________________________________________________ , (the address of the residence of the legal representative of the Customer is indicated) on the other side, collectively referred to hereinafter as the "Parties", have entered into this Agreement as follows. I. Subject of the Agreement 1. The Customer instructs, and the Contractor undertakes to provide social services to the Customer on the basis of an individual program for the provision of social services of the Customer, issued in accordance with the established procedure (hereinafter referred to as the Services, individual program), which is an integral part of this contract, and the Customer undertakes to pay for the specified Services, with the exception of cases when the legislation on social services for citizens in the Russian Federation provides for the provision of social 2 services free of charge. 2. The Customer is provided with Services of adequate quality in accordance with the procedure for the provision of social services, approved by the authorized government body. 3. The terms and conditions for the provision of a specific Service are established in accordance with the terms and conditions provided for the provision of the relevant Services by an individual program, and in the form agreed by the Parties are an annex to this Agreement. 4. Place of provision of the Services: ______________________________________________ (the address of the place of provision of services is indicated) 5. Based on the results of the provision of Services, the Contractor submits to the Customer an acceptance certificate for the Services provided, signed by the Contractor, in 2 copies, drawn up in the form agreed by the Parties, which is an integral part of this agreement. 3 II. Interaction of the Parties

6. The Contractor is obliged:

a) provide the Customer with Services in accordance with the individual program, this Agreement and the procedure for the provision of social services approved by the authorized government body;

b) provide free of charge in an accessible form to the Customer (legal representative of the Customer) information about his rights and obligations, about the types of Services that are provided to the Customer, the timing, procedure and conditions for their provision, about tariffs for these Services, their cost for the Customer or about the possibility getting them for free;

c) use information about the Customer in accordance with the requirements for the protection of personal data established by the legislation of the Russian Federation on personal data;

d) provide the Customer with the opportunity to freely visit him by legal representatives, lawyers, notaries, representatives of public and (or) other organizations, clergymen, as well as relatives and other persons in the daytime and in the evening;

e) ensure the safety of personal belongings and valuables of the Customer;

f) promptly inform the Customer in writing about the change in the procedure and conditions for the provision of the Services provided in accordance with this Agreement, as well as their payment;

g) keep records of the Services provided to the Customer in accordance with the established procedure;

h) perform other duties in accordance with the norms of the current legislation.

7. The Contractor has the right:

a) refuse to provide the Services to the Customer if he violates the terms of this Agreement, as well as if the Customer receiving the Services in a stationary form of social service has medical contraindications specified in the conclusion of the authorized medical organization;

b) require the Customer to comply with the terms of this Agreement, as well as compliance with the internal regulations for recipients of social services;

c) receive from the Customer information (information, documents) necessary to fulfill its obligations under this Agreement. In case of failure to provide or incomplete provision by the Customer of such information (information, documents), the Contractor has the right to suspend the fulfillment of its obligations under this Agreement until the required information (information, documents) is provided;

d) unilaterally change the amount of payment for the Services established in Section III of this Agreement in the event of a change in the average per capita income of the Customer and (or) the maximum per capita income established by the law of the constituent entity of the Russian Federation, notifying the Customer in writing within two days from the date of such changes.

8. The Contractor is not entitled to transfer the fulfillment of obligations under this Agreement to third parties.

9. The customer (legal representative of the Customer) is obliged:

a) comply with the terms and conditions of this Agreement;

b) submit, in accordance with the regulatory legal acts of the constituent entity of the Russian Federation, information and documents necessary for the provision of the Services, provided for by the procedure for the provision of social services approved by the authorized state authority, as well as information and documents for calculating the average per capita income for the provision of social services free of charge for the purpose of implementation Of the Federal Law "On the Basics of Social Services for Citizens in the Russian Federation" in accordance with the Rules for determining average per capita income for the provision of social services free of charge, approved by the Government of the Russian Federation of October 18, 2014 N 1075 (Collected Legislation of the Russian Federation, 2014, N 43, Art. . 5910);

c) promptly inform the Contractor about changes in the circumstances that determine the need for the provision of Services that affect the size of the average per capita income for the provision of social services free of charge in order to implement the Federal Law "On the Basics of Social Services for Citizens in the Russian Federation";

d) pay on time for the Services in the amount and on the terms provided for by this Agreement;

e) inform the Contractor in writing about the occurrence (change) of circumstances entailing the change (termination) of this Agreement;

f) notify the Contractor in writing of the refusal to receive the Services provided for in this Agreement;

g) comply with the procedure for the provision of social services corresponding to the form of social services, as well as the internal regulations for recipients of social services;

h) inform the Contractor about the revealed violations of the procedure for the provision of social services, approved by the authorized government body.

10. The customer (legal representative of the customer) has the right:

a) respectful and humane treatment;

b) to receive free of charge in an accessible form information about their rights and obligations, the types of Services that will be provided to the Customer in accordance with the individual program, the terms, procedure and conditions for their provision, the tariffs for these Services, their cost for the Customer;

c) to refuse to provide the Services;

d) to protect their rights and legitimate interests in accordance with the legislation of the Russian Federation;

e) to ensure the conditions of stay in social service organizations that meet sanitary and hygienic requirements, as well as proper care;

f) free visits by legal representatives, lawyers, notaries, representatives of public and (or) other organizations, clergymen, as well as relatives and other persons in the daytime and in the evening;

g) to protect their personal data when using them by the Contractor;

h) the safety of personal belongings and valuables of the Customer when they are with the Contractor;

i) demand termination of this Agreement if the Contractor violates the terms of this Agreement.

4 III. Cost of Services, terms and procedure of payment 11. The cost of the Services provided for in this Agreement is ____________ rubles per month. 12. The customer pays for the Services ________________________________ (specify the payment period ___________________________________________________________________________ (monthly, quarterly, half-yearly or other payment period ___________________________________________________________________________ in rubles), the time of payment (for example, no later than a certain date of the period, ___________________________________________________________________________ payable, or no later than a certain date of the period, ___________________________________________________________________________ for the payment period), method of payment (for cash ___________________________________________________________________________ settlement / non-cash to the account specified in section VII of this ___________________________________________________________________________ 5 of the Agreement, or indicate that the Customer receives the Services free of charge (cross out unnecessary) 6 IV. Grounds changes and termination of the Agreement 13. The terms on which this Agreement is concluded may be changed either by agreement of the Parties, or in accordance with the current legislation of the Russian Federation. 14. This Agreement may be terminated by agreement of the Parties. On the initiative of one of the Parties, this Agreement may be terminated on the grounds provided for by the current legislation of the Russian Federation. 15. This Agreement is considered terminated from the date of written notification by the Contractor to the Customer about the refusal to execute this Agreement, unless other terms are established by this Agreement. V. Responsibility for non-fulfillment or improper fulfillment of obligations under the Agreement 16. The Parties shall be liable for non-fulfillment or improper fulfillment of obligations under this Agreement in accordance with the legislation of the Russian Federation. Vi. Duration of the Agreement and other conditions 17. This Agreement shall enter into force from the date of its signing by the Parties (unless otherwise specified in the Agreement) and is valid until _________________________. (indicate the term) 18. The Agreement is made in two copies having equal legal force. Vii. Address (location), details and signatures of the Parties Contractor Customer Full name of the contractor Last name, first name, patronymic (if any) of the Customer Address (location Data of the document certifying the contractor) identity of the Customer INN of the contractor Customer address Bank details executor Bank details of the Customer Position of the head Surname, name, patronymic (if any) of the executor of the legal representative of the Customer Data of the identity document of the legal representative of the Customer Address of the legal representative of the Customer ___________________ / _____________ _____________________ / ______________ (last name, initials) (personal (last name, initials) (personal signature ) signature) M.P.________________________________ 1 To be completed in case of conclusion of an agreement by a legal representative of a citizen recognized as needing social service. 2 Parts 1 and 3 of Article 31 of the Federal Law "On the Fundamentals of Social Services to Citizens in the Russian Federation" (Collected Legislation of the Russian Federation, 2013, N 52, Art. 7007; 2014, N 30, Art. 4257) .3 The Parties, at their discretion, have the right to supplement this section with other conditions. 4 The Parties, at their discretion, have the right to supplement this section with other conditions. public services for citizens in the Russian Federation "(Collected Legislation of the Russian Federation, 2013, No. 52, art. 7007; 2014, N 30, Art. 4257) .6 The Parties, at their discretion, have the right to supplement this section with other conditions. 7 The Parties, at their discretion, have the right to supplement this section with other conditions.

Appendix 10 to the order of the Department of social protection of the population of the city of Moscow dated December 30, 2014 N 1171

FORM OF THE ACT ON PROVIDING URGENT SOCIAL SERVICES "___" __________ 20__ Organization of social services ______________________________________________________________________________________________________ represented by (name of social service organization) __________________________________________________________________________, (position, full name) acting on the basis of _________________________________, referred to in (name document) hereinafter "Supplier", on the one hand, and _______________________________, (full name of the citizen), hereinafter referred to as the "Recipient", on the other hand (hereinafter referred to as the Parties), have drawn up this act stating that urgent social services have been provided from "___" __________ 2___ to "___" ____________ 2___ in the following volume: The above services were provided in full and on time. The parties have no mutual claims. Supplier Recipient _______________________________ _________________________________________________________________ ___________________________________________ / _____________________ / __________ / ______________________ / (signature) (position, initials, (signature) (initials, surname) surname) M.P.

Appendix 11 to the order of the Department of social protection of the population of the city of Moscow dated December 30, 2014 N 1171

APPLICATION FORM FOR REFUSAL IN SOCIAL SERVICE ____________________________________________________ (name of the body (provider of social services), ____________________________________________________, which provides an application from _________________________________________________ (last name, first name, patronymic (if any) of a citizen) __________________________, ________________________ (date of birth of a citizen) (SNILS____________________ citizen) ____________________________________________________ details of the identity document) ____________________________________________________ (citizenship, information about the place of residence (stay) ____________________________________________________ on the territory of the Russian Federation) ____________________________________________________ (contact phone number, e-mail (if any) from * ____________________________________________________ last name, first name, patronymic (if any) of the representative, __________________________________________________ __ details of the document confirming the authority of ____________________________________________________ of the representative, details of the document confirming ____________________________________________________ the identity of the representative, address of residence ________________________________ * To be completed if the application is submitted by a person representing the interests of the citizen. Application for refusal to provide social services I refuse to provide social services for the following circumstances: _____________________________________________________________________________________________________________________________________ (reasons are filled at the request of the applicant) from ____________________________________________________________ 20_______ (indicate the date from which the provision of social services is terminated) _________________ (__________) "___" ________________________ (signature ) (Full name) (date of filling out the application) APPLICATION ACCEPTED by ____________________ (__________) "___" ________________________ (position, signature) (full name) (date of filling out the application)

Left by Lizaveta Sun, 23/04/2017 - 00:00

Description:

An individual program for the provision of social services (IPPSU) is a document that indicates the form of social services, types, volume, frequency, conditions, terms for the provision of social services, a list of recommended providers of social services, as well as measures for social support. Social protection bodies at the place of residence are engaged in its preparation at the personal request of the consumer of services or his legal representative (for example, the parent of a disabled child).

Date of publication:

21/04/17

Individual program for the provision of social services (IPPSU) is a document that indicates the form of social services, types, volume, frequency, conditions, terms for the provision of social services, a list of recommended providers of social services, as well as measures for social support. Social protection bodies at the place of residence are engaged in its preparation at the personal request of the consumer of services or his legal representative (for example, the parent of a disabled child).

IPPSU is compiled based on the needs of a citizen in social services, revised depending on changes in this need, but at least once every three years... The revision of the individual program is carried out taking into account the results of the implemented individual program.

Forms of social services

Federal Law "On the Basics of Social Services for Citizens in the Russian Federation" (Article 19) defines the following forms of social service:

Social services are provided to their recipients in the form of social services at home, or in a semi-stationary form, or in a stationary form.
Social services in semi-stationary form are provided to their recipients by a social service organization in certain time days.
Social services in stationary form are provided to their recipients with permanent, temporary (for a period determined by the individual program) or five days (per week) round-the-clock residence in a social service organization. The recipients of social services in a stationary form are provided with residential premises, as well as premises for the provision of social services.
When providing social services in a semi-stationary form or in a stationary form must be provided possibility escorts recipient of social services when moving on the territory of the social service organization, as well as when using the services provided by such an organization.

Types of services:

Federal Law of December 28, 2013 No. 442-FZ "On the Basics of Social Services for Citizens in the Russian Federation" provides for the following types of social services:

social services aimed at supporting the life of recipients of social services in everyday life;
social and medical, aimed at maintaining and preserving the health of recipients of social services by organizing care, providing assistance in carrying out health-improving activities, systematic monitoring of recipients of social services to identify deviations in their state of health;
socio-psychological, providing assistance in correction psychological state recipients of social services for adaptation in a social environment, including the provision of psychological assistance anonymously using a helpline;
socio-pedagogical, aimed at preventing deviations in the behavior and development of the personality of recipients of social services, the formation of their positive interests (including in the field of leisure), the organization of their leisure time, assistance to the family in raising children;
social and labor, aimed at assisting in employment and in solving other problems

Registration N 35394

In accordance with subparagraph 5.2.97 7 of the Regulation on the Ministry of Labor and Social Protection of the Russian Federation, approved by Decree of the Government of the Russian Federation of June 19, 2012 N 610 (Collected Legislation of the Russian Federation, 2012, N 26, Art. 3528; 2013, N 22 , Art.2809; N 36, Art. 4578; N 37, Art. 4703; N 45, Art. 5822; N 46, Art. 5952; 2014, N 21, Art. 2710; N 26, Art. 3577; N 29, Art.4160; N 32, Art.4499; N 36, Art.4868), I order:

1. To approve the attached Model procedure for the provision of social services in the form of social services at home.

Minister M. Topilin

Approximate procedure for the provision of social services in the form of social services at home

1. The approximate procedure for the provision of social services in the form of social services at home (hereinafter referred to as the Model Procedure) determines the rules for the provision of social services, including urgent social services, in the form of social services at home to citizens of the Russian Federation, foreign citizens and stateless persons, constantly refugees living in the territory of the Russian Federation who are recognized as needing social services in the form of social services at home and who are provided with social services or social services (hereinafter referred to as recipients of social services).

2. Social services in the form of social services at home includes activities to provide social services to recipients of social services, which is aimed at improving their living conditions while maintaining the recipients of social services in their usual favorable environment - their place of residence.

3. When determining the types of social services necessary for a citizen, provided in the form of social services at home, the need of the recipient of social services to receive such services, the nature of the circumstances that worsen or may worsen the conditions of his life are taken into account.

4. To consider the issue of the provision of social services in the form of social services at home, a written or electronic application for the provision of social services is submitted in a written or electronic form, drawn up in the form approved by order of the Ministry of Labor and Social Protection of the Russian Federation of March 28, 2014 N 159n "On approval of the application form for the provision of social services "(registered by the Ministry of Justice of Russia on May 26, 2014 N 32430) (hereinafter referred to as the application).

Recipients of social services have the right to participate in the legal relationship for the provision of social services in the form of social services at home either personally or through a legal representative (hereinafter referred to as a representative). At the same time, the personal participation of recipients of social services does not deprive them of the right to have a representative, just as the participation of a representative does not deprive recipients social services the right to personal participation in legal relations for receiving social services.

5. The approximate procedure for the provision of social services in the form of social services at home, with the exception of urgent social services, the provision of which is provided for in paragraph 7 of the Model Order, includes the following actions:

1) acceptance of the application;

3) an explanation to the recipient of social services or his representative of the procedure for accepting documents that must be submitted for recognizing a citizen in need of social services and making a decision on the provision of social services in the form of social services at home;

4) analysis of the submitted documents necessary for making a decision on the provision of social services in the form of social services at home in accordance with Part 2 of Article 15 of the Federal Law of December 28, 2013 N 442-FZ "On the Basics of Social Services for Citizens in the Russian Federation" (Collected Legislation of the Russian Federation, 2013, N 52, Art. 7007; 2014, N 30, Art. 4257) (hereinafter referred to as the Federal Law);

5) drawing up an individual program for the provision of social services (hereinafter - the individual program);

6) the conclusion of an agreement on the provision of social services in the form of social services at home between the provider of social services and the recipient of social services (representative) (hereinafter referred to as the agreement);

7) provision of social services to the recipient of social services in the form of social services at home in accordance with the concluded agreement;

8) termination of the provision of social services in the form of social services at home in connection with the emergence of the grounds provided for in paragraph 43 of the Model Procedure.

6. The deadlines for performing the actions provided for in clause 5 of the Approximate Procedure may not exceed the deadlines established by the legislative and regulatory legal acts of the Russian Federation and the constituent entities of the Russian Federation.

The time for the implementation of the actions provided for in subparagraphs 1 - 3 of paragraph 5 of the Approximate Order should not exceed 15 minutes from the moment the application is received.

The term for the implementation of the actions provided for in subparagraph 4 of paragraph 5 of the Approximate Order should not exceed 5 working days 1 from the date of submission of the application and the documents necessary for making a decision on the provision of social services in the form of social services at home.

The term for the implementation of the actions provided for in subparagraph 5 of paragraph 5 of the Approximate Procedure should not exceed 10 working days 2 from the date of submission of the application and the documents necessary for making a decision on the provision of social services in the form of social services at home.

The term for the implementation of the actions provided for in subparagraph 6 of paragraph 5 of the Approximate Procedure should not exceed 1 day 3 from the date of submission to the provider of social services of an individual program and documents necessary for making a decision on the provision of social services in the form of social services at home.

7. Provision of urgent social services in the form of social services at home includes the following actions:

1) acceptance of an application, as well as receipt from medical, educational or other organizations that are not part of the social service system, information about citizens who need to provide urgent social services in the form of social services at home (hereinafter referred to as recipients of urgent social services);

2) informing about the procedure for the provision of social services in the form of social services at home, types of social services, terms, conditions of their provision, about tariffs for these services and their cost for the recipient of social services, about the possibility of receiving these services free of charge;

3) an explanation to the recipient of social services or his representative of the procedure for accepting documents that must be submitted for making a decision on the provision of urgent social services in the form of social services at home;

4) analysis of the submitted documents required for making a decision on the provision of urgent social services in the form of social services at home, and making a decision on the provision of urgent social services in the form of social services at home to a recipient of social services or a decision to refuse to provide urgent social services in the form social services at home in accordance with applicable law;

5) provision of urgent social services to the recipient of social services in the form of social services at home;

6) drawing up an act on the provision of urgent social services in the form of social services at home, which is confirmed by the signature of the recipient of urgent social services;

7) termination of the provision of urgent social services in the form of social services at home in connection with the emergence of the grounds provided for in paragraph 43 of the Model Procedure.

8. The deadlines for performing the actions provided for in paragraph 7 of the Approximate Procedure may not exceed the deadlines established by the legislative and regulatory legal acts of the Russian Federation and the constituent entities of the Russian Federation.

The time for the implementation of the actions provided for in subparagraphs 1 - 3 of paragraph 7 of the Approximate Order should not exceed 15 minutes from the moment the application is received.

The term for the implementation of the actions provided for in subparagraphs 4-5 of paragraph 7 of the Approximate Procedure is determined in terms of the need for the recipient of social services (immediately) 4.

The term for the implementation of the actions provided for in subparagraph 6 of paragraph 7 of the Approximate Procedure should not exceed 1 business day from the date of provision of urgent social services to the recipient of social services in the form of social services at home.

The term for the implementation of the actions provided for by subparagraph 7 of paragraph 7 of the Model Procedure is determined in accordance with Part 10 of Article 8 of the Federal Law.

9. The decision to provide social services in the form of social services at home is made on the basis of the following documents:

1) a document proving the identity of the recipient of social services (representative);

2) a document confirming the authority of the representative (upon request of the representative);

3) a document confirming the place of residence and (or) stay, actual residence of the recipient of social services (representative);

4) documents (information) confirming that the recipient of social services has circumstances that worsen or may worsen the conditions of his life, which served as the basis for recognizing a citizen in need of social services in the form of social services at home;

5) documents on the living conditions and family composition (if any) of the recipient of social services, income of the recipient of social services and his family members (if any), property belonging to him (them), necessary to determine the average per capita income for the provision of social services free of charge;

6) an individual program (if there is a valid individual program);

7) other documents required for the provision of social services in the form of social services at home, provided for by the procedure for the provision of social services by providers of social services, approved in accordance with paragraph 10 of Article 8 of the Federal Law.

10. The documents required for making a decision on the provision of social services in the form of social services at home are submitted by the recipient of social services personally or are subject to submission within the framework of interdepartmental information interaction in accordance with the requirements of Article 7 of Federal Law No. 210-FZ of July 27, 2010 "On the organization of the provision of state and municipal services"(Collected Legislation of the Russian Federation, 2010, N 31, Art. 4179; 2011, N 27, Art. 3880; N 49, Art. 7061; 2012, N 31, Art. 4322; 2013, N 27, Art. 3477) ...

11. Social services in the form of social services at home are provided to recipients of social services in accordance with individual programs and on the basis of an agreement 5.

12. When concluding an agreement, recipients of social services (representatives) must be familiar with the conditions for the provision of social services in the form of social services at home, the internal regulations for recipients of social services, receive information about their rights, obligations, types of social services that will be provided to them , timing, order, their provision, the cost of providing these services.

13. Social services in the form of social services at home are provided to their recipients by a social service provider at the place of residence of the recipients of social services in the usual favorable environment - their place of residence.

14. The recipient of social services is provided the following types social services in the form of social services at home:

1) social services aimed at supporting the vital activity of recipients of social services in everyday life;

2) socio-medical, aimed at maintaining and preserving the health of recipients of social services by organizing care, providing assistance in carrying out health-improving measures, systematic monitoring to identify deviations in health;

3) socio-psychological, providing for assistance in correcting the psychological state of recipients of social services for adaptation in a social environment, including the provision of psychological assistance anonymously using a helpline;

4) socio-pedagogical, aimed at the prevention of deviations in the behavior and development of the personality of recipients of social services, the formation of their positive interests, including in the field of leisure), the organization of their leisure time, assistance to the family in raising children;

5) social and labor, aimed at assisting in employment and in solving other problems related to labor adaptation;

6) social and legal, aimed at providing assistance in obtaining legal services, including free of charge, in protecting the rights and legitimate interests of recipients of social services;

7) services in order to increase the communicative potential of recipients of social services with disabilities, including disabled children;

8) urgent social services.

15. In the form of social services at home, the provision of social services is provided, included in the list of social services provided by providers of social services, approved by the law of the constituent entity of the Russian Federation 6 (hereinafter referred to as the List).

16. The provision of additional social services in the form of social services at home, in addition to the social services included in the List, to citizens, at their request, expressed in writing or electronic form, for payment, is carried out by state authorities of the constituent entities of the Russian Federation within the framework of the powers established by part 2 of article 11 of the Federal Law.

17. The per capita standard for financing social services provided in the form of social services at home is established by the constituent entity of the Russian Federation as part of the implementation of paragraph 10 of Article 8 of the Federal Law, taking into account the methodological recommendations for its calculation, approved by the Government of the Russian Federation in accordance with paragraph 2 of Part 1 of Article 7 Federal law.

18. When calculating the volume of provision of social services in the form of social services at home, the norms and standards established in accordance with paragraphs 6, 7 of part 2 of Article 7, paragraphs 5, 6 of Article 8 of the Federal Law are taken into account, based on which the provision of social services in the form of social services at home, including food standards.

If the relevant norms and standards are not established, the volume of the provision of social services in the form of social services at home cannot be less than the volume provided for by the recipient of social services in the individual program and contract.

19. The main indicators that determine the quality of social services in the form of social services at home provided to recipients of social services are:

1) indicators characterizing the satisfaction with social services of recipients of social services, the absence of substantiated complaints, the number of positive reviews about the work of the provider of social services;

2) ensuring the transparency of documents in accordance with which the provider of social services carries out activities in the field of social services at home (charter (regulation); guidelines, rules, instructions, methods of working with recipients of social services and own activities; operational documents for equipment, devices and apparatus, other documents);

3) the number of recipients of social services covered by social services from this social service provider;

4) the availability of conditions for the placement of providers of social services (including the availability of the provision of social services for people with disabilities and other persons, taking into account the limitations of their life);

5) staffing of the social service provider with specialists and their qualifications;

6) availability of special and technical equipment (equipment, devices, equipment of the premises of the social service provider;

7) availability of information on the procedure and rules for the provision of social services, the organization of social services at home;

8) improving the quality of social services and the efficiency of their provision (determined on the basis of measures aimed at improving the activities of the provider of social services in the provision of social services);

9) other indicators determined in the procedure for the provision of social services by providers of social services, approved in accordance with paragraph 10 of Article 8 of the Federal Law.

20. When assessing the quality of social services in the form of social services at home, provided to recipients of social services, the following criteria are used:

1) the completeness of the provision of social services in the form of social services at home, including taking into account the volume of social services provided, the timing of the provision of social services, and other criteria that make it possible to assess the completeness of the provision of social services;

2) the timeliness of the provision of social services, including taking into account the degree of need of the recipient of social services;

3) the effectiveness (efficiency) of the provision of social services (improvement of the living conditions of the recipient of social services).

21. Assessment of the quality of the provision of social services includes an assessment of:

1) assistance in purchasing and home delivery of food, industrial goods essentials, sanitation and hygiene products, care products, books, newspapers, magazines, the purchase of fuel, payment for housing and communal services and communication services, which should satisfy the needs of recipients of social services in the timely purchase of necessary food and industrial goods, as well as in their solution issues in the field of public services, communications;

2) rendering assistance in cooking, eating (feeding), providing water, cleaning living quarters, sending mail, organizing assistance in carrying out the repair of living quarters, which should ensure that the needs and requirements of recipients of social services are met in solving these problems in order to create they have normal living conditions;

3) ensuring short-term supervision of the children of the recipient of social services, which must meet not only the criteria of necessity, timeliness, but also the safety of children;

4) the provision of hygiene services to persons who, due to health reasons, are not able to independently take care of themselves, which should ensure that the procedures necessary for recipients of social services are performed without causing any harm to their health, physical or mental suffering and inconvenience;

5) other social services provided by a social service provider.

22. Assessment of the quality of the provision of social and medical services includes an assessment of:

1) timely and in the necessary volume of performance of procedures related to the preservation of the health of recipients of social services;

2) monitoring the recipients of social services to identify deviations in their state of health;

3) carrying out procedures related to maintaining the health of recipients of social services, health-improving measures, which must be carried out with the utmost care and caution without causing any harm to recipients of social services;

4) measures to advise recipients of social services on social and medical issues, which should ensure the provision of qualified assistance to recipients of social services in the correct understanding and solution of the specific problems facing them related to maintaining health;

5) assisting in the implementation of classes on adaptive physical culture, which should ensure the mastery by recipients of social services of an accessible and safe for health complex of physical exercises in order to systematically perform it to strengthen their health;

6) other social and medical services provided by a social service provider.

23. Assessment of the quality of social and psychological services includes an assessment of:

1) socio-psychological counseling, which should ensure the provision of qualified assistance to recipients of social services to establish interpersonal relationships, including for the prevention and overcoming of family conflicts;

2) psychological assistance, the provision of which should help the recipient of social services to reveal and mobilize internal resources, to solve the socio-psychological problems that have arisen;

3) socio-psychological patronage, which should, on the basis of systematic observation of recipients of social services, ensure timely detection of situations of mental discomfort, personal (intrapersonal) or interpersonal conflict and other situations that worsen the living conditions of recipients of social services, in order to provide them with the necessary socio-psychological services;

4) other social and psychological services provided by a social service provider.

24. Assessment of the quality of social and educational services includes an assessment of:

1) teaching practical skills in general care for seriously ill recipients of social services, recipients of social services with disabilities, including for disabled children;

2) organizing assistance to parents and other legal representatives of disabled children brought up at home in teaching such children the skills of self-service, communication, aimed at personal development;

3) social and pedagogical correction, including diagnostics and counseling, the implementation of which should ensure the provision of qualified and effective pedagogical assistance, which is needed by recipients of social services who receive social services in the form of social services at home;

4) the formation of positive interests (including in the field of leisure) and the organization of leisure (holidays, excursions and others cultural events), which should ensure the satisfaction of the socio-cultural and spiritual needs of recipients of social services (both adults and children), broadening the horizons, the sphere of communication, increasing the creative activity of recipients of social services.

5) other social and educational services provided by a social service provider.

25. Assessment of the quality of social and labor services includes an assessment of:

1) measures taken to use the labor opportunities of recipients of social services and teach them available professional skills, their sufficiency and timeliness;

2) ongoing activities to assist in employment;

3) ongoing activities related to the organization of obtaining or assistance in obtaining education and (or) qualifications for disabled people (including disabled children) in accordance with their physical capabilities and mental abilities, which are determined by the extent to which conditions created by the social service provider for the preschool education of disabled children and for them to receive school education, as well as for the education of disabled adults, contribute to the successful and effective implementation of educational work and training;

4) other social and labor services provided by a social service provider.

26. Assessment of the quality of social and legal services includes an assessment of:

1) rendering assistance in the preparation and restoration of documents, which should provide an explanation to the recipients of social services of the content required documents depending on their purpose, the presentation and writing (if necessary) of the text of documents or filling out the form, writing cover letters;

2) the effectiveness of the provision of legal assistance to recipients of social services, which should ensure a timely and objective solution of the legal problems facing the recipient of social services;

3) other social and legal services provided by a social service provider.

27. Assessment of the quality of services provided in order to increase the communicative potential of recipients of social services with disabilities, including children with disabilities, includes an assessment of:

1) teaching disabled people (disabled children) to use technical means rehabilitation, which should develop in disabled people (disabled children) practical skills of the ability to independently use these means;

2) carrying out social and rehabilitation measures that should contribute to the recovery social status recipients of social services with disabilities, including disabled children, improve the interaction of the recipient of social services with society;

3) training recipients of social services with disabilities, including children with disabilities, skills in everyday life and public places, which should ensure the formation of the recipient of social services as an independent person, cultural, polite, prudent and benevolent in relation to others, and also teaching the internal discipline of a person who is able to serve himself in a domestic environment;

4) training recipients of social services with disabilities, including children with disabilities, computer literacy skills, which should develop in recipients of social services practical skills to use a computer on their own;

5) other services provided in order to increase the communicative potential of recipients of social services with disabilities, including disabled children, provided by a social service provider.

28. Assessment of the quality of urgent social services in the form of social services at home includes an assessment of the timeliness and completeness of the volume of social services provided in relation to the needs of the recipient of social services in specific social services.

29. Indicators of the quality of the provision of social services in the form of social services at home and the assessment of the results of their provision by providers of social services are determined based on the results of the provision of social services in relation to each specific recipient of social services.

30. The conditions for the provision of social services in the form of social services at home are established in accordance with clause 5 of part 3 of article 27 of the Federal Law, taking into account the conditions established for the recipient of social services in the individual program and contract.

31. When receiving social services in the form of social services at home, recipients of social services have the right to:

1) respectful and humane attitude;

2) selection of a social service provider;

3) receiving free of charge in an accessible form information about their rights and obligations, types of social services, terms, procedure and conditions for their provision, on tariffs for these services and their cost, on the possibility of receiving these services free of charge;

4) refusal to provide social services;

5) ensuring the conditions of stay in social service organizations that meet sanitary and hygienic requirements, as well as for proper care;

6) free visits by representatives, lawyers, notaries, representatives of public and (or) other organizations, clergymen, as well as relatives and other persons in the daytime and in the evening;

7) confidentiality of personal information that became known during the provision of services;

8) protection of their rights and legitimate interests, including in court.

32. The recipient of social services is obliged to promptly inform the social service provider in writing about the change in the circumstances that determine the need for the provision of social services in the form of social services at home.

33. When providing social services in the form of social services at home, the social service provider must:

1) observe human and civil rights;

2) ensure the inviolability of the person and the safety of recipients of social services;

3) ensure that the recipients of social services (representatives) are familiarized with the documents of title, on the basis of which the provider of social services carries out its activities;

4) ensure the safety of personal belongings and valuables of recipients of social services;

5) provide recipients of social services with the opportunity to use communication services, including the information and telecommunications network "Internet", postal services;

6) inform recipients of social services about the rules fire safety, operation of the provided devices and equipment;

7) provide recipients of social services with living conditions that meet sanitary and hygienic requirements, as well as proper care;

8) perform other duties related to the exercise of the rights of recipients of social services to social services in the form of social services at home.

34. The result of the provision of social services in the form of social services at home is an improvement in the living conditions of the recipient of social services.

35. Social services in the form of social services at home are provided free of charge, for a fee or a partial fee.

The decision on the conditions for the provision of social services in the form of social services at home (free of charge, for a fee or partial payment) is made on the basis of documents submitted by the recipient of social services (representative), taking into account the average per capita income of the recipient of social services, the amount of the subsistence minimum established in the constituent entity of the Russian Federation , as well as tariffs for social services.

The calculation of the average per capita income in relation to the recipient of social services, with the exception of the persons specified in paragraph 36 of the Approximate Procedure, is made on the date of application and is carried out on the basis of documents (information) provided for by the procedure for the provision of social services by providers of social services, approved in accordance with paragraph 10 of Article 8 Federal Law on the composition of the family, the presence (absence) of income of family members or a single citizen and property belonging to him (him) on the basis of ownership.

36. Social services in the form of social services at home are provided free of charge:

1) 7 minors;

2) to persons affected by emergencies, armed interethnic (interethnic) conflicts 8;

37. Social services in the form of social services at home are provided for a fee or partial payment if, on the date of circulation, the average per capita income of a recipient of social services exceeds the maximum per capita income for the provision of social services free of charge, established by the law of a constituent entity of the Russian Federation.

38. Social services in the form of social services at home are provided free of charge if, on the date of circulation, the average per capita income of the recipient of social services is below the limit or equal to the limit of the average per capita income for the provision of social services free of charge, established by the law of a constituent entity of the Russian Federation 10.

39. The amount of the monthly payment for the provision of social services in the form of social services at home is calculated on the basis of tariffs for social services, but cannot exceed fifty percent of the difference between the average per capita income of a recipient of social services and the maximum per capita income for the provision of social services free of charge, determined in in accordance with paragraph 5 of Article 31 of the Federal Law.

40. The procedure for approving tariffs for social services in the form of social services at home on the basis of per capita financing standards for social services is established in accordance with paragraph 11 of Article 8 of the Federal Law.

41. Payment for the provision of social services in the form of social services at home is made in accordance with the contract.

42. The provider of social services has the right to refuse (suspend) the recipient of social services in the provision of social services in the form of social services at home, including temporarily, if the recipient of social services fails to provide the documents necessary for the provision of social services specified in clauses 5, 7 of the Approximate the order that the recipient of social services in accordance with the current legislation is obliged to provide personally.

43. The grounds for termination of the provision of social services in the form of social services at home are:

1) a written statement of the recipient of social services about the refusal to provide social services in the form of social services at home 11 ";

2) the end of the term for the provision of social services in accordance with the individual program and (or) the expiration of the contract 12;

3) violation by the recipient of social services (representative) of the conditions stipulated by the contract 13;

4) death of the recipient of social services or liquidation (termination of activities) of the provider of social services;

5) a court decision on recognizing the recipient of social services as missing or dead;

6) conviction of the recipient of social services to serve a sentence of imprisonment.

1 Part 2 of Article 15 of the Federal Law.

2 Part 4 of Article 16 of the Federal Law.

3 Part 1 of Article 17 of the Federal Law.

4 Part 2 of Article 21 of the Federal Law.

5 Sample form the agreement is approved in accordance with part 13 of paragraph 2 of article 7 of the Federal Law.

6 Clause 9 of Article 8 of the Federal Law.

7 Part 1 of Article 31 of the Federal Law.

8 Part 1 of Article 31 of the Federal Law.

9 Part 3 of Article 31 of the Federal Law.

10 Part 2 of Article 31 of the Federal Law

11 Article 18 of the Federal Law.

12 Part 1 of Article 16 of the Federal Law.

13 Clause 2 of Part 1 of Article 11 of the Federal Law.

The name of social services and forms of social services

Service scope

Frequency of service provision

Service term

Mark about

fulfillment

II. Socio-medical

The name of the social and medical service and the form of social service	Service scope	Periodicity providing	Service term	Mark about fulfillment

III. Socio-psychological

Name socio-psychological services and forms of social services	Service scope	Periodicity providing	Service term	Completion mark

IV. Socio-pedagogical

The name of the socio-pedagogical service and the form of social service	Service scope	Periodicity providing	Service term	Completion mark

V. Social and labor

Name social and labor services and forms of social services	providing	Periodicity providing	Service term	Completion mark

Vi. Socio-legal

Name of social and legal services and forms of social services	providing	Periodicity service provision	Service term	Mark about fulfillment

Vii. Services in order to increase the communicative potential of recipients of social services with disabilities, including children with disabilities

Service name and form of social services	Service scope	Frequency of provision	Term of provision	Mark about fulfillment

Notes:

1. The volume of the provision of social services is indicated with the appropriate unit of measure (for example, piece, place, set) in cases where the volume can be determined by units of measure.

1.1. When filling in the columns "name of social and domestic service", "name of social and medical service", "name of social and psychological service", "name of social and educational service", "name of social and labor service", "name of social and legal service" , "name of the service" also indicates the form of social service.

2. When filling in the column "term for the provision of the service", the date of the beginning of the provision of the social service and the date of its end are indicated.

3. When filling in the column "mark of fulfillment" by the social service provider, an entry is made: "completed", "partially completed", "not completed" (indicating the reason).

11. Conditions for the provision of social services: _______________________ (the necessary conditions are indicated, _________________________________________________________________________ which must be observed by the social service provider in the provision of social services, taking into account the form of ________________________________________________________________________. Social services)

Social Service Provider Name	Address of the location of the social service provider	Social service provider contact information (phone numbers, address e-mail, etc.)

13. Refusal from social services, social services:

The name of the form of social service, type of social service, social service, which the recipient of social services refuses	Reasons for refusal	Cancellation date	Signature of the recipient of social services

I agree with the content of the individual program for the provision of social services _____________________________________ ________________________ (signature of the recipient of social services (decryption of the signature) of his legal representative ***) The person authorized to sign the individual program for the provision of social services of the authorized body of the constituent entity of the Russian Federation (authorized organization) ___________________________________ ___________________________________ (position of the person , signature) (signature decryption) M.P.

Conclusion on the implementation of the individual program for the provision of social services dated _______________ N ______________________

The individual program for the provision of social services has been implemented in full (not completely) (underline the necessary).

Evaluation of the results of the implementation of the individual program for the provision of social and domestic social services: __________________________________________.

Evaluation of the results of the implementation of the individual program for the provision of social and medical social services: ______________________________________.

Evaluation of the results of the implementation of an individual program for the provision of socio-psychological social services ___________________________________.

Evaluation of the results of the implementation of an individual program for the provision of social and pedagogical social services: ___________________________________.

Evaluation of the results of the implementation of the individual program for the provision of social and labor social services: _________________________________________.

Evaluation of the results of the implementation of the individual program for the provision of social and legal social services: __________________________________________.

Evaluation of the results of the implementation of an individual program for the provision of services in order to increase the communicative potential of recipients of social services with disabilities, including children with disabilities _________________________________________________________________________ _________________________________________________________________________ _____.

Evaluation of the results of the implementation of an individual program for the provision of measures for social support: ____________________________________.

Note: The assessment of results is indicated on the basis of an analysis of the implementation of an individual program for the provision of social services in relation to improving living conditions and (or) expanding the capabilities of the recipient of social services to independently provide for their basic life needs.

Recommendations:______________________________________________________. _____________________________________________ ___________________________ (signature of the person authorized (signature decryption) to sign the individual program for the provision of social services) "___" __________ 20 ___ M.P.

_____________________________

* Recipient - parent, guardian, curator, other legal representative of minor children.

** The organization providing social support puts a mark: "completed", "partially completed", "not fulfilled" (indicating the reason).

*** Underline the status of the person who put the signature.

Social services included in the Individualized Social Services Program (IPSP) can be obtained from both state as well as non-state suppliers... You can choose any supplier listed in the register of suppliers in the region (the register must be posted on the website of the social protection authority). The Notified Body shall indicate the recommended suppliers in the IPPSU. However, the citizen is not bound by the recommendations of the IPPSU. He has the right to apply to any provider on the registry for the appropriate IPPS services. Chosen Social Service Provider - Social Service Organization or individual entrepreneur presented to IPPSU. If there are vacancies, an agreement on the provision of social services is concluded between the supplier and the citizen. The contract is concluded within 24 hours from the date the citizen provides IPPSU to the provider of social services.

In order to provide emergency care urgent social services are provided within the time frame determined by the need of the recipient of social services, without drawing up an individual program and without concluding an agreement on the provision of social services. The social service provider draws up an act on the provision of services, which specifies the types of urgent social services provided, the timing, date and conditions for their provision. The act is signed by the recipient of the services.

Ministry of Labor and Social Protection of the Russian Federation approved approximate orders provision of social services at home, in semi-stationary and stationary conditions. The regions are developing their own procedures for the provision of social services on their basis. You can find them on the websites of the social protection authorities of the regions. For example, in the city of Moscow, the following procedure for the provision of social services has been approved.

Date of registration of the application

FULL NAME. applicant

Date stated in the application

FULL NAME. parent (legal representative) who submitted the application

Form and type of social services

Date of enrollment for service, N of the order and its date

An individual program for the provision of social services (IPPSU) is provided no later than within 10 days from the date a citizen submits an application for the provision of social services.

Validity period of IPPSU: the period of validity of the ISPSU corresponds to the period for the provision of social services (the ISPSU indicates the date of the beginning of the provision of services and the date of the end of their provision).

If the needs of a citizen have changed during the period of validity of the IPPSU, then it can be revised at the request of the citizen to the authorized body. The IPPSU should be reviewed by the authorized body in depending on the change in the need of a citizen for social services, but at least once every three years. Those. the initiator of the revision can be not only the citizen himself, but also the provider of social services, if it reveals a change in the citizen's need for social services, and the authorized body after three years from the date of drawing up the IPPSU. The revision of the individual program is carried out taking into account the results of the implemented individual program.

For a citizen or his legal representative, the IHPS is of a recommendatory nature, and for a social service provider it is mandatory. This means that a citizen can refuse to comply with the IPPSU, and a provider included in the register of social service providers is obliged to provide social services provided for by the IPPSU.

The provider can refuse to conclude an agreement on the provision of social services in accordance with the IPPSU only in two cases:

1) lack of vacancies at the provider of social services;

2) if a citizen has medical contraindications for the provision of social services in a stationary form of social service - when applying for social services in a stationary form. Refusal on this basis is possible if there is a medical report.

If the family has moved to another region, IPPSU, drawn up at the previous place of residence, remains valid in the scope of the list of social services established in the constituent entity of the Russian Federation at the new place of residence. The IPPSU is valid until the expiration of the terms established in it for the provision of social services, or until an individual program is drawn up for a new place of residence.