Protocol service and organization of protocol events. Advanced training course protocol service and organization of protocol events Procedure for holding protocol events

Protocol events include formal conversations, visits, exchange of documents and all types of receptions.

Diplomatic conversation. Conducting diplomatic conversations is one of the major responsibilities every diplomatic (and, to a certain extent, foreign economic) worker abroad. An employee of the foreign policy or foreign economic sphere who does not conduct conversations or does not know how to conduct them, and therefore does not maintain business ties in his country of residence, cannot consider himself a full-fledged worker in this sphere. Diplomatic and foreign economic workers should not confine themselves within the walls of their offices, limit themselves only to studying the political and economic situation in the host country and around the world using book sources, publications in the local foreign press, radio and television information. Live communication with political, scientific, technical, journalistic and business circles in the host country should be aimed at:

Maintenance and development of political, economic, trade, cultural, scientific, technical and other relations in the host country;

Clarification of the domestic and foreign policy of your state and protection of its interests in your field of activity;

Striving to maintain and develop friendly relations with the mentioned circles of the host country;

Clarification of the position of the interlocutors on all issues of interest.

In addition to formal conversation, live communication can take the form of lectures, performances in various societies and associations, in student audiences, during press conferences, giving interviews, etc.

An approximate circle of interlocutors may be as follows: government officials, officials of ministries and departments, members of the diplomatic corps, figures of public organizations, figures of culture, art, science and technology, business circles, including employees of airlines, travel and other companies, journalists and other persons.

A diplomatic conversation requires a high erudition of a specialist in all spheres of political, economic and cultural life. As a rule, this is a dialogue conducted without the involvement of reference material and without a dossier. Therefore, it is necessary to keep in memory a sufficient stock of knowledge in your field of activity, as well as in the field of history, international relations, culture and art of the host country and your country, the work of outstanding figures of world culture and art.

Without knowledge in these areas, it will be difficult, and simply impossible, to conduct a conversation and maintain relations with certain circles. In addition, in accordance with the protocol tradition, almost every conversation after mutual greetings begins with a conversation about events in social and theatrical life, films, concerts, art exhibitions, new books and other events in social and cultural life.

Conversations are formal and informal. Conversations can be official when an employee, on his own initiative or by invitation, is sent to the appropriate department. Moreover, he may know in advance what the conversation will be about. In this case, he will thoroughly study the problem that will be discussed in the conversation in advance, prepare for a possible discussion and defend his position. Particularly careful preparation for a visit is necessary when an employee is invited to a particular department, but in accordance with widespread protocol practice, they do not inform in advance about the purpose of the invitation, and when it is not customary to ask about the topic of the upcoming conversation.

During the conversation, it is necessary to understand the interlocutor well and, if something is not clear, be sure to ask for clarification. If during the conversation any official document (note, memo, etc.) is handed over, it should be read carefully here. During the conversation, you need to enter into a discussion, defend your position. It is unsuitable when, instead of actively protecting their interests, only one answer is given: “I will report this to my management”. Of course, there may be cases when such an answer needs to be given, but if the employee always answers that way, this will indicate his insufficient qualifications and competence.

The participants in the conversation, like all workers in the external sphere, are required to have an attentive attitude towards people, sociability and openness, restraint and unobtrusiveness, the ability to start and maintain a conversation, to be a pleasant interlocutor who has a liking for oneself in communicating with people. Such qualities help in establishing, maintaining and expanding friendly ties in the host country. And vice versa, it will be difficult for a foreign worker if he is by nature a person who is uncommunicative, gloomy and taciturn, or obtrusive, talkative and, moreover, arrogant and rude.

In accordance with the principle of "international courtesy", diplomatic conversation is conducted in a calm tone, even if the topic of the conversation is tense. There should always be a spirit of mutual interest in the conversation. Everyone seeks to receive from the interlocutor what he still does not know. Therefore, you cannot turn the conversation into an interview: one asks all the time, and the other only answers, not finding the opportunity to ask himself. You can't conduct a conversation like that. For our part, we must say everything that is profitable to say, but that does not constitute a state and commercial secret. You should never tell a lie. If a foreign worker does not know something or there is something that is not subject to disclosure, he must skillfully evade an answer or, in extreme cases, refer to his ignorance.

You have to be especially careful when talking to journalists. An unscrupulous journalist can only use the very fact of a conversation with a diplomat or an employee of the foreign economic sphere. Such journalists can publish fictitious messages referring to a specific person, to “circles close to the embassy” or to “information received during the reception” at such and such an embassy, institution, etc.

In accordance with the international protocol, the official conversation is conducted according to the established scheme: a small introductory and protocol part, the main topic and the final part. In the introductory protocol part, the participants in the conversation exchange greetings, courtesies, inquire about their state of health, talk about cultural events, etc., and also specify in which language the conversation will be conducted. Then they move on to the main topic, where the subject of discussion is set out and a discussion is held on the issues under discussion. In the concluding part, protocol phrases are again pronounced, such as this: "Please accept, Your Excellency (Mr. Counselor, etc.), the assurances of my greatest respect to you." At the end, a record of the conversation is drawn up, in which it is noted with whom the conversation was held, the date and place of its holding. On the basis of the record, information is compiled for sending to the center (by telegraph or in the form of a letter) in order to take the necessary measures or for the information of the management.

Diplomatic correspondence. Diplomatic correspondence is conducted in compliance with the traditional rules of the international protocol. Developed over long-term practice, these rules are generally accepted in international activities and are considered binding. Violation of the rules for conducting diplomatic correspondence can lead to negative consequences in the relationship of the parties. The main requirement when preparing a document is a good knowledge of the issue that will be discussed in the document, the history of the issue, the state of the problem at the time the document was drawn up, the international legal aspects of the problem, etc.

The most common types of documents in diplomatic correspondence are: personal note, note verbale, memorandum, memorandum, official or private (semi-official) letter. A personal note is sent to highlight issues of bilateral relations of important and fundamental importance, international problems or official information about any significant event, as well as in accordance with the protocol for congratulations on the occasion of a public holiday, personal holiday events with the head of state, head of government, etc. ; condolences on the occasion of mourning events, etc. The following formal features are characteristic of a personal note: it is drawn up in the first person, printed on a sheet of music, the city of departure, and the date of departure of the note are printed in the upper right corner. The text of the note begins with an address, for example: Dear Mr. Ambassador; Mr. Chargé d'Affaires, etc. After conversion text goes, which, as a rule (except in cases of condolence or protest), begins with the words "I have the honor." The text ends with an expression of respect (compliment). At the same time, a very attentive attitude to the correct application of the compliment is necessary: one should not overestimate or underestimate it. Compliments should end depending on the political, official position or rank of the person to whom the personal note is being sent, as follows: “I ask you, Mr. Ambassador, to accept the assurances of my highest consideration.” high respect ". In the case of corporate correspondence, instead of the above, there may be compliments: "With deep respect ...", "Sincerely ...". The compliment is followed by the legible signature of the person sending the personal note. It is permissible, but not mandatory, to indicate the name, position of the person signing the note. Personal note is not stamped. In the lower left corner of the personal note on the first page, the address of the person to whom the note is sent is written. The address consists of the title, first and last name, full official position of the person, full official (constitutional) name of the country, full name of the capital. The same address is printed on the envelope in which the personal note is sent. An example of a personal note is given below.

The note verbale is the most common document in the diplomatic correspondence of the embassy. It sets out a variety of issues that arise in the activities of a ministry or diplomatic mission. The text of the note verbales is drawn up in the third person, printed on a special sheet of music.

The note verbale is not signed; the mastic seal of the embassy is put at the end of the text. The note verbale begins with an address that should include a compliment, such as “Embassy Russian Federation shows its respect for the Belgian Ministry of Foreign Affairs and has the honor (hereinafter is the text) ... ". At the end of the text, a compliment is repeated, for example: "The Embassy renews its assurances to the Ministry of its very high respect." After this phrase, the name of the capital city and the date of the note verbales are printed. The address is printed in the lower left corner of the always first page of a note verbales (regardless of the total number of pages). The same address is printed on the envelope in which the note verbales are sent.

The Embassy of the Republic of South Africa in the Russian Federation expresses its respect to the Ministry of Foreign Affairs of the Russian Federation and, referring to the Air Services Agreement between the Russian Federation and the Republic of South Africa, I have the honor to announce that Aeroflot - Russian International Airlines has been recognized by the South African civil aviation in accordance with Article 4 (2) of the said Agreement.

In addition, admission No. DOT 005 for foreign operators, which was previously granted to Aeroflot-Soviet Airlines, will be adjusted accordingly.

The Embassy of the Republic of South Africa in the Russian Federation takes this opportunity to renew to the Ministry of Foreign Affairs of the Russian Federation the assurances of its very high esteem.

Aide Memorandum handed in person after an oral statement or request stating that statement or request. The purpose of the aide-memoire is to enhance the meaning or emphasize the importance of the statement or request made, to prevent the possibility of misunderstanding or interpretation of what was said orally. The text of the aide-memoire is usually made in an impersonal form, for example: “A request is raised,” “It is being communicated,” etc. The text does not contain either an appeal or a compliment. The aide memo is printed on a plain sheet of paper. The name of the capital and the date of delivery are put under the text. The seal is not put. The inscription is printed above the text: "Aide Memoire".

A memorandum is a document detailing the factual side of a particular issue, containing an analysis of certain provisions, argumentation in defense of one's position, or polemicizing with the arguments of the other side. The memorandum is delivered in person or sent with a note (personal or verbal). The memorandum, handed in person, is printed on a sheet of music, has no appeal or complement, the place and date of delivery is indicated under the text, the seal is not put.

The memorandum sent with the note is printed on music paper (not on letterhead). The place and date of departure in this case are not indicated, the seal is not put.

A formal or private (semi-official) letter is less formal and can be written for any reason, unless the protocol requires it to be a personal or verbal note.

The given types of documents of diplomatic correspondence differ from each other in their meaning, purpose and protocol (formal) features. All of them are official, although the private letter is characterized as a "semi-official" document. Since it comes from an official employee, the official quality is not removed from it.

It is necessary to choose the correct type of document for each specific case, and also take into account that it is customary to respond to a personal note with a personal note, to a note verbale - with a verbal one, etc. There is a protocol rule: "Every letter requires an answer." Therefore, if there are no special, special reasons, the answer to a note, letter or any diplomatic document must not be delayed and given, as soon as possible. Corrections and signatures are absolutely not allowed in diplomatic documents, no matter how skillfully they are; they were executed. Folding of the document is allowed only in; half a sheet, so to send the document, you should choose envelopes of the appropriate size and good quality. Diplomatic correspondence documents cannot be sent by mail, they are sent by couriers.

Diplomatic receptions. Any diplomatic reception has a representative value and is the most important means of establishing, maintaining and developing contacts with the diplomatic corps, foreign specialists, business people, journalists, official authorities, public, cultural, scientific and technical and other circles of the host country. Receptions, as a rule, are held to commemorate any event: the national holiday of your state, anniversary events and dates celebrated by the whole country. In relation to the air transport system, such events may include: Air Fleet Day, the anniversary of the establishment of air communication with a given country, etc.

Diplomatic receptions are held in the order of honoring or hospitality to individuals, for example, in honor of the head or members of the government of the host country, the minister of foreign affairs, the leader and members of the delegation arriving from their country, scientists, culture, art. Diplomatic receptions can also be carried out in the order of daily work. Such receptions, not numerous in the number of invited persons, represent a convenient opportunity for strengthening and expanding ties.

The most common types of diplomatic techniques are as follows.

1. "Glass of Champagne" - this type of reception starts at 12.00 and ends at 13.00. It can be arranged on the occasion of the final departure of the ambassador, in honor of the delegation, etc. During this reception, only champagne is served, but vodka, whiskey or wine can be served. Serving a snack is optional, but it will not be superfluous (nuts, chips, canapes and other light snacks).

2. "Breakfast" - arranged between 12.00 and 15.00. The most common time is from 12.00 to 13.00. The breakfast menu is tailored to local customs and traditions and may be limited to one appetizer, one hot dish (meat or fish) and dessert. It is not customary to serve first courses (soups) for breakfast, although this will not be a mistake. Before breakfast, an aperitif is served: vodka, whiskey, beer, dry wine. Vodka or tincture (chilled) is offered for cold snacks, dry wine (room temperature) for a fish dish, champagne (chilled) for dessert. Mineral water, juices and other soft drinks are served throughout breakfast. After everyone has eaten, the host and hostess are the first to get up from the table and invite guests to move to another room where coffee or tea is served. Cognac or liqueur is served with coffee. The duration of breakfast is 1-1.5 hours (45-60 minutes at the table and 15 minutes for coffee or tea). The dress code is an ordinary suit, but on special occasions there may be a tuxedo (usually indicated in the invitation).

3. "Tea" - arranged between 4 pm and 6 pm, as a rule, only for women. For example, the wife of an ambassador accepts the wives of other ambassadors or women from the Russian colony, etc. Cases of invitations to tea and men are also possible. For tea, confectionery and bakery products, fruits, dessert and dry wines, juices, water are served. Snacks (sandwiches with caviar, fish, cheese) are rarely served with tea and, if served, then in small quantities. Duration 1 -1.5 hours.

4. "Zhur fix" is a type of reception arranged by the wife of the Minister of Foreign Affairs or another person, or by the wife of the ambassador once a week on the same day and hour during the entire autumn-winter season (from autumn to summer). Invitations to such receptions (Wednesday, Thursday, Friday) are sent out once at the beginning of the season and are valid until the end of the season. In terms of the time, the composition of the food and the form of clothing, this technique does not differ from the “tea” type, but men are also invited. Such techniques are often in the form of musical or literary evenings. "Zhur fix" is also held by official institutions, for example, the Protocol Department of the Ministry of Foreign Affairs, as part of the reception of journal fixes, conducts film screenings for the diplomatic corps in Moscow.

5. "Cocktail" or "a la buffet" - these are receptions carried out standing, without seating at the tables, and by the nature of the organization do not differ from each other. They start from 17.00 to 18.00 and last 2 hours. Alcoholic drinks are displayed on tables, sometimes buffets are arranged, where bartenders prepare cocktails and pour drinks for those who wish. Sometimes the drinks poured into glasses are served by the waiters. Treats - various cold snacks, pastries, fruits, sometimes hot snacks are also served. Guests walk up to tables, collect snacks on their plates, and leave tables to allow other guests to approach. the dress code for this type of reception is a casual suit or a tuxedo (indicated in the invitation).

6. "Lunch" - this type of reception is the most honorable. It starts between 20.00 and 21.00 and usually lasts 2-3 hours or more, while the time at the table is about an hour, and the rest is in the living rooms. Before dinner, guests are offered an aperitif: vodka, whiskey, gin, dry wine, juices, soft drinks. Lunch menu (depending on local traditions) - one or two cold appetizers, soup, one hot fish dish, one hot meat dish, dessert. The wines are the same as for breakfast. After dinner, tea or coffee with liquor or cognac is served in the living room. Dress code - for men a black suit, a tuxedo or tailcoat (depending on the specific case) (indicated in the invitation), for women an evening dress.

On some official occasions, a cocktail reception is held immediately after lunch. The guests attending the dinner, at the end of it, go to a cocktail reception, to which guests have already gathered, invited only to this reception. This combination of receptions is usually only organized for guests of the highest rank or a foreign delegation led by the person in whose honor the dinner is being given.

7. "Lunch - buffet" - this type of reception differs from the usual lunch in that the guests themselves take food, which is on a separate table according to the principle of self-service and are seated at separate tables for 5-6 people. This kind of reception is less formal than a regular meal. Dress code - as indicated in the invitation.

8. "Dinner" - this type of reception differs from "lunch" only by the time it starts - not earlier than 21.00. The menu and wines are the same as at lunch. Dress code - black suit, tuxedo or tailcoat for men, evening dress for women.

In addition to the listed types of techniques, there can be musical and literary evenings, meetings for playing chess, other sports games, watching movies, etc. These activities are usually accompanied by a light meal. Dress code - casual suit for men, suit or dress for women.

Organization of receptions. Any diplomatic reception must be prepared with the utmost care. The preparation includes: choosing the type of reception, drawing up a list of invitees, sending out invitations in advance, drawing up a seating plan at the table, drawing up a menu, preparing rooms, setting tables, preparing toasts or speeches, determining the order of the meeting. The relevant protocol service systematically and thoroughly reviews the invitee lists and makes any necessary changes. This is done in order to avoid annoying mistakes, such as incorrectly indicating a changed official position or, even worse, sending invitations to the already deceased, or, say, a bachelor to come to a reception with his wife.

Reception invitations are to be sent on a type-printed form. The name, surname of the invitee and his position should preferably be written by hand. At the top of the form or in the text of the invitation itself, it is indicated on what occasion the reception is being held, for example: "On the occasion of the arrival of the Russian trade delegation."

For seated reception invitations, please respond (R.S.V.P.). Invitations are usually sent out no later than 2-3 weeks prior to admission. In all cases, when the letters R.S.V.P. are not crossed out in the invitation to the reception. (please answer), it is necessary to inform in advance by phone or letter whether the invitation is accepted or not. Lack of response or lateness is considered impolite. After a positive response to the invitation has been given, attendance at the reception is mandatory. You should arrive at the exact time specified for the reception, the invitation to which you are requested to respond (R.S.V.P.). Being late is considered a violation of etiquette. If several people are invited from one department and they are not together at the reception with seating at the table, then it is customary for the junior to come first, and then the elders. For receptions held without seating at the table, in the invitation to which the start and end times of the reception are indicated (18.00-20.00, etc.), you can come and go at any time within the limits specified in the invitation. In this case, it is not necessary to come to the beginning of the appointment, as well as to stay until the end. In all cases, officials are advised not to leave the reception earlier than older guests. Staying at an appointment after the specified end time is not accepted and is a violation of protocol. Seating at the table at official receptions is carried out exactly in accordance with the rules of the protocol. The main rule is strict observance of the seniority of the official or social status of the guests. Violation of the protocol during seating can be regarded as deliberate damage to the prestige of the guest personally and his country.

The following seating rules are observed: the closest place to the owner and hostess is considered the most honorable. The place on the right hand is more honorable than the place on the left. The women are seated first on the right and on the left of the owner, men are seated from the hostess, then the seats alternate - a man is seated next to the woman and vice versa. A woman is not imprisoned next to a woman, a husband and wife. A woman is not seated at the end of the table unless a man is sitting at the end of the table.

Foreign guests of equal rank with domestic guests are given priority in seating. When seating, it is necessary to take into account the knowledge of foreign languages by the guests sitting next to them.

Teachers will talk about the rules and traditions in organizing protocol events, their important elements (flowers, gifts, souvenirs), accompanying top officials, foreign guests, religious leaders, and also give recommendations on organizing work within the protocol service

For managers and specialists of protocol services, departments for ensuring the activities of government bodies of various levels, enterprises and organizations

Short description

The course will be equally useful and interesting both for employees of government bodies of various levels and for representatives of state corporations, banks, large private companies that, while maintaining their business image, strive for high standards in organizing events, official and informal meetings, solemn banquets, and correct interaction. with promising geopolitical partners from Eastern and Asian countries.

During training participants will analyze difficult situations from real practice, options for their solution, receive information about changes and trends in the organization of events - fashion for flowers, a modern idea of "business style" in clothes, mitigation and adaptation of some protocol requirements to the current situation.

One training day will be held at the base State complex"Palace of Congresses" (Konstantinovsky Palace), which is the state residence and venue for meetings at the highest state level, scientific and political forums.

Among the teachers conducting classes on this program:

editor-in-chief of the "Consul" magazine, 1st class adviser to the diplomatic service;
Referent of the Protocol Department of the Metropolitanate of St. Petersburg;
head of the organizational and protocol department of the "Palace of Congresses";
gastronomic etiquette expert, catering company manager;
image and etiquette consultant.

Classes are held in the form of active interaction between teachers and students, there is an opportunity to receive individual advice.

I. Organization and holding of protocol events.

State protocol of the Russian Federation. Diplomatic protocol. Business protocol.
Types of events.
Formal signs and differences of business meetings, official and unofficial events, protocol events. Organization principles.
Reception of delegations: Russian and foreign.
Stay program. The order of meetings and wires. Seating guests in the car. Organization of guests' leisure. Organization of the work of translators, journalists, photographers. State protocol: peculiarities of receiving top officials of the state and official delegations.
Organization of negotiations.
Organizational preparation. Meeting with guests. The order of introductions and greetings. Exchange of business cards. The procedure for signing the final document.

II. Etiquette: international business and civil protocol and etiquette.

Business etiquette.
Business culture of Russia and other states.
Protocol correspondence: requirements, structure and size business letter, features of electronic correspondence, business correspondence with foreign partners. How to write: invitations, thanks, congratulations, condolences, obituaries, press releases. Recommendations for visual design and delivery method.
Telephone conversations: standards of telephone communication, service hierarchy in a telephone conversation, requirements for correct speech - timbre of voice, intonation, diction.
Organization of protocol banquets and buffets.
Types of official receptions. Afternoon receptions. Evening receptions. Selection of dishes, serving style. Menu variability. Elements of national cuisine. Calculation of the optimal amount of food and drinks. Seating principles depending on the type of event and protocol seniority of the guests. Zoning, planning banquet seating, placing buffet lines, calculating the required area, technical footage. Calculation of the number of service personnel.

III. National and religious protocol.

Features of the religious protocol.
The specifics of organizing events with the participation of religious leaders of various confessions.
The specifics of organizing protocol events with the participation of foreign guests from the East (China, Japan, the Arab East).
Difference from European norms of etiquette and standards.

IV. Some attributes of accompanying protocol events.

Gifts, souvenirs in the work of the protocol service. Russian practice and foreign traditions.
Reasons and occasions for presenting gifts. The symbolic meaning of gifts. The difference between souvenirs and gifts, their value and relevance. Corporate and national souvenirs: recommendations for selection.
Flowers as a gift and decoration with flowers.
Bouquets or baskets - a fashion for flowers, "talking" bouquets.
Recommendations for the design of venues for protocol events.
State symbols: their correct order and arrangement. Name plates, navigation elements (including in the case of the participation of representatives of foreign countries).

V. Protocol requirements for dress code.

Dress code of events.
Requirements for the format of the event, time of day. The most common wishes for the form of clothing, indicated in the invitation.
Compliance of the external appearance of the protocol service specialists and the persons they serve with the level and occasion of the event.
Stereotypes and standards of expectation. Recommended styles, colors, accessories. Visual body shaping, cut, choice of textures of materials. Modern etiquette requirements for business style clothes and makeup.

Vi. Protocol service activity.

Recommended list of internal regulatory documents of the protocol service(service provision, job descriptions, protocol seniority).
Protocol service staffing.
The main responsibilities of employees. Requirements for business and personal qualities employees.
The relationship of the protocol service with other services and external organizations.

In the activities of every successful company, there always comes a time when government agencies, and even government structures, appear as customers or business partners. Such cooperation brings a certain value to the contractor, often associated with a high level of income, but at the same time imposes a great responsibility. One has only to incorrectly arrange the names of officials in the text of the document or incorrectly seat the distinguished guests at the negotiating table, and sometimes many years of work on a project can end in an overnight crash. Therefore, a protocol service is simply indispensable here.

A business protocol is a set of rules and regulations governing the conduct of events at the highest level. Business Etiquette evolved over many centuries and every entrepreneur of the "first league" is obliged to know the protocol rules and regulations. Of course, the rules of the protocol do not have legal force; no one forces them to comply with force. But at the same time, without the norms of the protocol, there will be no proper interaction of officials and even entire states. While the protocol is constantly changing under temporary influence, the basic principles remain the same.

The Ministry of Events company offers its Clients and Partners the services of experienced protocol service specialists with significant experience in government agencies, including the Administration of the President of the Russian Federation.

You can safely entrust our specialists with such important questions how:

Protocol advice.
Organization of business meetings and negotiations of top officials of the company with high-ranking partners and clients.
Organization of receptions for delegations and individual representatives.
Organization of business visits to the regions of the Russian Federation and abroad.
Organization of working meetings, receptions of foreign delegations, visits (official and unofficial).
Organization of presentations, receptions, ceremonial signing of agreements and contracts, etc.
Organization of the negotiation process of various status.
Organization of seating arrangements for protocol events.
Organization of solemn banquets and buffets.
Organization cultural events for high-ranking clients and partners.
Introduction of protocol norms and control over their implementation.

Our advantages

WORK EXPERIENCE

The "Ministry of Events" has been successfully operating in the event market for 12 years, expanding the scope of its activities and constantly improving itself.

PORTFOLIO

Our company's portfolio includes events for leading Russian companies and state enterprises: Gazprom, Euroset, Siemens, S7, Akron, Eldorado, etc.

COMMAND

For 12 years a team of the best of the best has formed in the "Ministry of Events". Our employees are distinguished by their readiness and ability to solve any problems immediately, efficiently and with maximum efficiency.

UNIVERSALITY

The "Ministry of Events" does everything from "A" to "Z": seminars and conferences, parties and presentations, receptions and ceremonies, banquets and concerts.

Draft Order of the Ministry of Industry and Trade of the Russian Federation "On the Procedure for the Provision of Public Services" Organization of Protocol Events "contained in the federal list (classifier) public services not included in the all-Russian basic (sectoral) lists (classifiers) of state and municipal services provided to individuals, and works, the provision and implementation of which is stipulated by the regulatory legal acts of the Russian Federation "(prepared by the Ministry of Industry and Trade of Russia on 03.08.2018)

Project dossier

Explanatory note

In pursuance of clause 18 of the Regulation on the formation of a state assignment for the provision of public services (performance of work) in relation to federal state institutions and financial support for the fulfillment of a state assignment, approved by Decree of the Government of the Russian Federation No. 640 of June 26, 2015, I order:

1. To establish that the recipients of the public service "Organization of protocol events" (hereinafter referred to as the public service) are persons holding public office in the Russian Federation and federal public civil servants who are entitled to receive public services in accordance with the legislation of the Russian Federation.

2. Determine that the state task for the provision of public services is established by the federal government agencies, subordinate to the Administrative Department of the President of the Russian Federation.

3. Determine:

As an indicator of the volume of public services - "the number of persons served";

As a unit of measurement of the indicator of public service - "person";

As a characteristic of the content of the public service "buffet".

4. As part of the provision of a public service, the organization of servicing of protocol events carried out by federal government bodies and other government bodies is carried out, the maintenance of which is entrusted to the Administrative Department of the President of the Russian Federation in accordance with the Regulations on the Administrative Department of the President of the Russian Federation, approved by the Decree of the President of the Russian Federation dated September 17, 2008 N 1370 (hereinafter - the Regulation), with the participation of the persons specified in the Regulation.

5. The provision of public services is carried out on applications for servicing protocol events submitted by authorized officials, in accordance with local regulatory legal acts (procedures, regulations, provisions, etc.) of federal state bodies that establish the procedure for servicing and / or buffet services for protocol events, as well as on the basis of acts of the President of the Russian Federation, the Government of the Russian Federation, containing provisions on the implementation and financial support of the costs of the event, or within the framework of the implementation of the established powers of the federal state body in accordance with the decision of this federal state body.

6. The processes of preparation and maintenance of protocol events, calculation of the required and sufficient number of production, service and support personnel, material and technical support depend on the declared form and type of service of the protocol event and are carried out in accordance with the approved organization standards "Service of protocol events" and " General requirements to the staff of the institution ".

Organization standards "Service of protocol events" and "General requirements for the staff of the institution" are developed in accordance with Article 21 and for the purposes specified in Article 3 Federal law of June 29, 2015 N 162-ФЗ "On standardization in the Russian Federation" and establish the requirements, characteristics and norms necessary and sufficient for the high-quality provision of public services at a high professional level, in compliance with the rules and regulations for food safety and service organization.

7. The methodology for determining the base rate for the provision of public services is based on the calculation of rates expressed in physical terms and determined on the basis of one of the following approaches:

Analysis of the average performance indicators of a federal state institution, which has a minimum amount of costs for the provision of a unit of public service in the field Catering subject to the requirements for the quality of the provision of public services in the field of public catering, reflected in the basic (sectoral) list (the method of the most efficient institution);

Analysis of the median value of the averaged performance indicators for federal government agencies providing public catering services (median method);

8. The values of natural norms required to determine the base standards for the provision of public services in the field of public catering are indicated in Appendix N1.

9. Control over the execution of this order shall be entrusted to the Secretary of State - Deputy Minister V.L. Evtukhova.

The minister

D.V. Manturov

				Appendix N 1
				to Order N
				from

Values of natural norms required to determine the basic standards for the cost of providing public services in the field of public catering

Public service name<*>	Unique registry entry number<**>	The name of the natural rate<***>	Natural rate unit<****>	The value of the natural rate<*****>	Note<******>
1	2	3	4	5	6
"Organization of protocol events"	562902F.99.0.АА12АА00000	1. Natural norms directly related to the provision of public services
		1.1. Employees directly related to the provision of public services
		Working hours of workers	man-month	0,011529

		1.2. Inventories and especially valuable movable property consumed (used) in the process of rendering public services
		Purchasing food	month	0,000037
		Production equipment, spare parts, stationery, dishes, etc.	month	0,000037
		Detergents, cleaning products for cleaning premises	month	0,000037
		Sanitary overalls	PCS.	0,001083

		1.3. Other natural norms directly used in the process of rendering public services
		Laundry and dry cleaning services for soft equipment	kg.	0,018052
		Disinfection and deratization services	sq. m	0,010030
		Medical examination of employees	people	0,000961
		Sanitary and Epidemiological Services	contract	0,000006

		2. Natural norms for general economic needs
		2.1. Utilities
		Utilities (electricity, water supply, sewerage, heat supply and other types of services)	sq. m	0,074519

		2.2. Maintenance of real estate objects necessary for the fulfillment of a state assignment
		Cleaning of non-residential premises	sq. m	0,0745189
		Works, services for the maintenance of real estate	sq. m	0,0745189

		2.3. Maintenance of objects of especially valuable movable property necessary for the fulfillment of a state assignment
		Maintenance and repair of commercial and technological equipment	month	0,000037

		2.4. Communication services
		Fixed communication services (subscription fee)	PCS.	0,000245

		2.5. Transport service
		Freight transport services (cargo delivery)	hour.	0,024967

		2.6. Employees who are not directly involved in the provision of public services
		Working hours of employees of administrative and management personnel	man-month	0,001359

		2.7. Other general business needs
		Other expenses (archival bindery, state fees, notary, etc.)	month	0,000037
		Reimbursable provision of services for organizing the process of purchasing goods	contract	0,000003
		Garbage containers removal	PCS.	0,005813
		Services for the maintenance of computer programs	hour.	0,001756

Document overview

The submitted draft order of the Ministry of Industry and Trade of Russia determines the recipients of the state service "Organization of protocol events". The issues of the formation of the state order are regulated. An indicator of the volume of public services is established.

Registered general order determination of the base rate of costs.

Teachers will talk about the rules and traditions in organizing protocol events, their important elements (flowers, gifts, souvenirs), accompanying top officials, foreign guests, religious leaders, and will also give recommendations on organizing work within the protocol service.

For whom

for managers and specialists of protocol services, departments for ensuring the activities of government bodies of various levels, enterprises and organizations.

Program

Organization and conduct of protocol events.

State protocol of the Russian Federation. Diplomatic protocol. Business protocol.
Types of events. Formal signs and differences of business meetings, official and unofficial events, protocol events. Organization principles.
Reception of delegations: Russian and foreign. Stay program. The order of meetings and wires. Seating guests in the car. Organization of guests' leisure. Organization of the work of translators, journalists, photographers. State protocol: peculiarities of receiving top officials of the state and official delegations.
Organization of negotiations. Organizational preparation. Meeting with guests. The order of introductions and greetings. Exchange of business cards. The procedure for signing the final document.

Etiquette: international business and civil protocol and etiquette.

Business etiquette. Business culture of Russia and other states.
Protocol correspondence: requirements, structure and size of a business letter, features of electronic correspondence, business correspondence with foreign partners. How to write: invitations, thanks, congratulations, condolences, obituaries, press releases. Recommendations for visual design and delivery method.
Telephone conversations: standards of telephone communication, service hierarchy in a telephone conversation, requirements for correct speech - timbre of voice, intonation, diction.
Organization of protocol banquets and buffets. Types of official receptions. Afternoon receptions. Evening receptions. Selection of dishes, serving style. Menu variability. Elements of national cuisine. Calculation of the optimal amount of food and drinks. Seating principles depending on the type of event and protocol seniority of the guests. Zoning, planning banquet seating, placing buffet lines, calculating the required area, technical footage. Calculation of the number of service personnel.

National and religious protocol.

Features of the religious protocol. The specifics of organizing events with the participation of religious leaders of various confessions.
The specifics of organizing protocol events with the participation of foreign guests from the East (China, Japan, the Arab East). Difference from European norms of etiquette and standards.

Some attributes of accompanying protocol events.

Gifts, souvenirs in the work of the protocol service. Russian practice and foreign traditions. Reasons and occasions for presenting gifts. The symbolic meaning of gifts. The difference between souvenirs and gifts, their value and relevance. Corporate and national souvenirs: recommendations for selection.
Flowers as a gift and decoration with flowers. Bouquets or baskets - a fashion for flowers, "talking" bouquets.
Recommendations for the design of venues for protocol events. State symbols: their correct order and arrangement. Nameplates, navigation elements (including in the case of the participation of representatives of foreign countries).

Protocol requirements for the dress code.

Dress code of events. Requirements for the format of the event, time of day. The most common wishes for the form of clothing, indicated in the invitation.
Compliance of the external appearance of the protocol service specialists and the persons they serve with the level and occasion of the event. Stereotypes and standards of expectation. Recommended styles, colors, accessories. Visual body shaping, cut, choice of textures of materials. Modern etiquette requirements for business dress and make-up.

Protocol service activity.

Recommended list of internal regulatory documents of the protocol service(position about service, job descriptions, protocol seniority).
Protocol service staffing. The main responsibilities of employees. Requirements for the business and personal qualities of employees.
The relationship of the protocol service with other services and external organizations.

Visit to the State Complex "Palace of Congresses" (Konstantinovsky Palace). Experience in organizing international, state and public events.

Certificate of advanced training in the amount of 40 hours (license No. 3053 dated 03/07/2017).

To issue a certificate, you must provide:

a copy of a higher or secondary diploma vocational education(if you receive a diploma outside of the Russian Federation, please clarify the need for the procedure for recognizing a foreign diploma in the Russian Federation by contacting phone numbers or e-mail)
a copy of the document confirming the change of surname (if changed).

The participant's package includes:

training according to the declared program;
a set of information and reference materials;
excursion program;
daily lunches and coffee breaks.

Look complete program seminar and you can register for iton the site .

Perhaps corporate training(for employees of your company only) or Special offers for corporate clients.